Customer Service is Top Notch My safe went dark the other night and was inaccessible. Luckily I didn’t need to use it. I contacted Customer Service via email. After a few emails with Brandon in CS, v... See more
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I've got 3 of their 20 series safes, 2 LifePod XT's, a LifePod XR, and a Smart Station clock safe. They're all well built and sturdy and do a great job at protecting valuables or firearms from unwante... See more
Verified
Excellent customer service and a great product! Had a replacement approved with little effort. And your safe is great quality. I will purchase a larger version in the near future.
Verified
Great quality. Use it daily. Bought the foam package for additional security while walking with items inside. Cannot recommend this product enough.
Company details
- #29 of 107 best companies in Electronics Store
Written by the company
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Innovation. Safety. Security. Service.
Written by the company
- VAULTEK IS ABOUT INNOVATION
- We want to build high quality products but we also want to offer our customers with products that are innovative, stylish, and packed with cutting edge technologies. Pursuit of innovation is rooted deeply in the soul of our team members and it is rooted deeply in the VAULTEK brand.
- VAULTEK IS ABOUT SAFETY
- We design and build VAULTEK with a mission: our products need to make people’s life better and contribute to the community. We know that child gun safety is especially important and should be handled with care. We build VAULTEK safes so that our users can safely and securely store their firearms and access them quickly when needed. All the while preventing children from accessing them by accident.
- VAULTEK IS ABOUT SECURITY
- You have many important valuable things: jewelry, watches, documents, medicine, firearms, etc. You want to keep them secure yet quickly accessible when at home or traveling. VAULTEK safes provide a perfect solution for you.
- VAULTEK IS ABOUT SERVICE
- We put in huge efforts to build the VAULTEK products, and we put in equal amount of efforts to serve our customers. We do not make empty promises such as “100% satisfaction guaranteed”, rather we work diligently with our customers to take care of all of their concerns large or small. We listen to them carefully. We respond promptly to inquiries from our customers, and we often get our top engineers and managers involved in order to quickly and effectively resolve any issue brought up.
Contact info
37 N. Orange Ave STE 770, 32801, Orlando, United States
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
4.7
Excellent
6K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
Verified
Verified
Excellent customer service and a great…
Excellent customer service and a great product! Had a replacement approved with little effort. And your safe is great quality. I will purchase a larger version in the near future.
Date of experience: June 08, 2025
Verified
Verified
Great bedside safe
Great bedside safe. Love the front display and the ability to access the safe on my phone. Packaging was great and delivery was fast.
Date of experience: June 03, 2025
Verified
Works exactly as advertised
Works exactly as advertised. The safe looks kind of like a 1970’s alarm clock.
Date of experience: June 07, 2025
Verified
I have 6 Vaultek lifepod 1.0 and 2.0's
I have 6 Vaultek lifepod and 2.0's. I also have 3 of your backpacks. I am very happy with the construction and durability.
I have yet to have any problems with my units
Date of experience: June 06, 2025
I had an issue with my wifi connection
I had an issue with my wifi connection. I reached out to customer support via e mail and the issue was resolved in
Less than 24hours! I’m so glad to find a company that makes a great product and backs it up with first class customer support!!
Date of experience: July 01, 2025
Customer Service is Top Notch
Customer Service is Top Notch
My safe went dark the other night and was inaccessible. Luckily I didn’t need to use it. I contacted Customer Service via email. After a few emails with Brandon in CS, verifying S/N, key code, purchase date, etc, a replacement was on its way. It is good in this day and age to get quick, thorough, top quality customer service. Thank you for your support.
Date of experience: July 01, 2025
Verified
Great quality
Great quality. Use it daily. Bought the foam package for additional security while walking with items inside. Cannot recommend this product enough.
Date of experience: June 05, 2025
Verified
So good, that I purchased a few products…
I purchased a few products:
The Smart station, life pod 2.0, one life pod 1.0 and and X series.
The smart station is fantastic!
It’s great to have my gun locked away from my kids but at the same time have access to it in an emergency. Plus it looks cool on my nightstand and it charges All my electronics.
The life pod 2 is great as it’s advertised….
The only issue I have is even with my hellcat pro I still cannot fit a gun underneath the accessory rack ….
So I would recommend adding what size gun will fit in order to use it as the video shows.
The foam is good but your gun will move around like crazy unless you get the extra pull apart foam or get on a website to make the custom foam for your specific gum and magazines. But overall it’s great to have for my car and in case I need it for traveling.
The life pod 1.0 will be for my daughter’s college dorm room for all her personal belongings.
The X series is for my emergency cash and jewelry safe place.
Date of experience: June 05, 2025
Verified
Great products, great support, can't go wrong
I've got 3 of their 20 series safes, 2 LifePod XT's, a LifePod XR, and a Smart Station clock safe. They're all well built and sturdy and do a great job at protecting valuables or firearms from unwanted access or smash and grab robberies. On top of great products, they also have top-notch support. I recently had an issue where after almost 3 years one of the keypad buttons on my VE20 starting requiring extra pressure to register. They immediately sent me out a refurb unit to replace it. Unfortunately, after a couple weeks the refurb unit stopped opening properly, but after reporting that, they immediately sent me out a brand new unit under warranty. Very helpful and very responsive.
Date of experience: June 30, 2025
Verified
Not dep enough
The safe is great in most ways, except that it does NOT fit a gun with the shelf for edc stuff. Not able to close and I am only using a p365 legion. Not a full size 1912 etc
Date of experience: June 02, 2025
Verified
Vaultek best you can buy and fully trust
The product is really great. The sensor is top of the line and works without error. It would be nice ti have a notch in the rear to rout a charging cable to my psitol light. I would recommend it highly ( since I had a competitor model previously that was junk and a waste of $200 dollars. I do wish I had gotten the larger model so I could fit a full size with red dot.
Date of experience: May 25, 2025
Verified
What made my experience great is that…
What made my experience great is that everything is so easy from start to finish. They make a quality gun safe.
Date of experience: June 01, 2025
Verified
Fantastic product. One suggestion
Fantastic product. Excellent service. My initial order was delivered within a week with constant communication along the way! With the incredible modularity I have placed two additional small orders for accessories to get my set up just right. Both additional orders shipped with in 48 hours!
The one feedback item would be to add accessories to hold/holster handguns with attached suppressors! Current pistol attachments are either not deep enough or do not fit the diameter of the can. Easiest way may be to add option for peg board on sides of unit and create a new attachment for peg board to accommodate the can. Similar to the single pistol/AR mag attachment, but large enough to get the suppressor thru. The better option may be an attachment for the peg board that is just a heavy duty pistol magnet to hang pistol from. I have customized the left side of my safe to attach a magnet that holds the firearm but it would be much better to add as built in options when ordering. Can't add a picture here but I'd be happy to share. Keep it up! I'll definitely be adding a smaller safe to the "network"
Date of experience: May 27, 2025
Verified
Vaultek sells very good quality gun…
Vaultek sells very good quality gun safes. The Lifepod is really well made and convenient to use. Multiple storage options.
Date of experience: May 30, 2025
Verified
Peace of Mind
Easy to program and very travel-worthy. Good features at a fair price.
Date of experience: May 29, 2025
Verified
Great product
Great product, very well constructed, fantastic customer service.
Date of experience: May 28, 2025
Verified
4th LifePod purchase (and counting)
We have purchased a total of four LifePod mobile gun safes for our cars and are very happy with them. The shipping is very quick and we were able to secure a great deal on refurbished units.
Date of experience: May 23, 2025
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