VASA Fitness Reviews 318

As you read this keep in mind the two stars would be five if this company was not steeped in constant feeding lies and deception toward their customer base.

Gym itself great! All kinds equipment activities amenities.

Then there is the management and staff. In the over two years continuous I was a member while living in CO, then relocation to GA for work. I of course had to cancel my membership. We'll get to that... Argh!!!!

During my time at this gym there were few times where I had to change my membership level. Every time I had to do this it came at a cost. Which if told about it, I'd have no problem with. Financially each time I could have planned for.

The 1st time staff member completely omitted this fact. Came back later brought it up, without saying it the outright I was told we don't care. 2nd, time I was offered an increase to a studio red at ZERO cost to me expect for the increased membership price upon next month payment. Specifically asked about the price guarantee fee $50 based on the prior experience. The guy right-out lied to my face. even Staffer had audacity to emotionally play off my veteran status. Low common dominator of human. Brought it up again after a surprise VASA charge one day on my account. Staff looked at me like I was A-Hole for bringing it up. To save money I eventually lowered my membership to lowest level. I knew I was about 2 eat the cost to SAVE money after being deceived and lied to the first tow times.

Now canceling, ready to relocate. Went into my home gym location over one full month prior to my moving. Staff member told me to my face, "You been with VASA for over six months it cost zero for you to cancel." "Come in before the end of your final billing cycle and go online and cancel it." Did exactly that, low and behold the again lies and deception. They processed a new payment before my new cycle date and as I was cancelling. NO F'ING refund! Paramount a none VASA company does all their support bidding.

Date of experience: June 27, 2025

The staff at Vasa are amazing. Their 3rd party billing, Paramount Acceptance, is the reason I quit Vasa years ago. Figured I'd give them another try. Same billing issues and when a mistake is made, they deflect any responsibility, because, "It's the 3rd party billing." Never again!

Date of experience: July 01, 2025

DO NOT sign up for personal training you will WASTE your money. VASA fitness does not have customer service.
I signed up for a 3 months personal training which is fairly pricey to get back in shape after having my little one.
Half way through my personal coach that I had built a relationship and knew my goals left, the new coach was not good, he could not remember what the macro was or just not being a coach more of a spectator of me working out, fast forward and I am almost done with my training cessions and without any communication notice or anything I am going to my scheduled cession only to be told “oh yeah this trainer left two days ago” no email, no call nothing. Well I asked for a credit for this cession (membership, store whatever they could do to make up) as it was our last cession and it was completely purposeless to have a new trainer for one cession. So again waste of money. The gym said well sorry corporate said they won’t do any effort so I guess they made $45 for a service that they did not provide.
Fast forward again weird charges on my account I brought it up to them on the phone and was told “oh yes you are right, we will issue you credit for the wrong charges” a week later nothing and I am told who did you talk to, we need to email corporate and ask for them to approve, like come one !

Date of experience: June 24, 2025

incredibly scammy practices. why do members need to pay a full extra month when canceling AND a cancellation fee?
gyms are poorly maintained, equipment always broken, locker rooms always smelly and disgusting. save your money.

Date of experience: June 06, 2025

Northbrook IL: Filthy and overcrowded, bathrooms are disgusting, saunas smell terrible. Toxic gym culture with staff fat shaming gym members and PT clients. Hired personal trainer with a history of sexual harassment. Racist members harassing people in locker rooms. Cruelty and toxic behavior. If you want a supportive and positive environment with real empathy for each other, recommend finding cross fit or MMA gym. Both have been an incredible community so far.

Date of experience: May 25, 2025

A new front desk worker by the name of Nick has been quite rude to other employees at the front. As I would walk by or go to purchase items I would hear him belittle his suppose to be co-workers. I found it very unprofessional and sad. Vasa hire better.

Date of experience: June 04, 2025

My wife signed us up for a 6 month trial period, $25 a month. Next thing we know they are taking out $70 for an annual fee. Which it never stated and now since we canceled we get harassed by collections. I advise not to join.

Date of experience: June 01, 2025

$125 dollars in fees to quit. There is no justification. Another day, another scam.

Date of experience: May 08, 2025

VASA HAS CRIMINAL PRACTICES AND POLICIES. THEY DUPED MY CHILD INTO SIGNING A CONTRACT WHEN HE WAS THERE FOR A ONE DAY GUEST PASS. He went ONE day and six months later, he is now in collections. STAFF ARE RUDE. THEY REFUSED TO LET ME TALK TO A MANAGER. Paramount does VASA's billing. Paramount DOES NOT ANSWER CALLS, making it impossible to attempt to resolve matters. VASA IS THE WORST!! CRIMINAL AND FRAUDULENT PRACTICES. DECEITFUL. THIEVES. PREY ON THE YOUNG. I'm on the brink of looking into a class action suit. SOMEONE HAS TO STOP THEM!!!

Date of experience: May 08, 2025

Apparently a new worker signed me up and didn’t know what he was talking about. He gave me false information about the cancellation fees. I called the Willow Creek location and the guy said it’s happened before with new workers but instead of fixing it, he still charged me. If it’s happened before, you should probably train your workers better. Pathetic.

Date of experience: May 07, 2025

My local VASA facility was fine and I have no issue with it. VASA itself as a company leaves a LOT to be desired. I had prolonged medical issues arise which was going to keep me out of the gym, so I wanted to just cancel my membership until I would be able to get back to it on a regular basis. This was late summer of '24. It is now May '25 and I am still having issues to include multiple $140 withdrawals for services I never received. This is unacceptable.

Date of experience: May 01, 2025

Alex at the 1955 S Sheridan Blvd location is BY FAR the worst staff member at any gym I have ever attended. She initially tried to befriend me, but after she failed to follow through with her words on a personal matter, I set strong boundaries & let her know I wasn't interested in befriending her. She IMMEDIATELY grew resentment for me, in fact right when she turned around had their not bet one of the trainers to "catch" her emotionally, I'm pretty sure she would've completely flipped her lid.

I ran into a guy at King Soopers who recognized from this "gym" from the dancing / positivity energy I always put out. He asked why I didn't go there anymore, I shared that Alex pretty much conspired with the squad of (as far as I could tell) strictly female coworkers to do this, good job! #FEMINISM 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

When I mentioned Alex by name, he said he had a weird experience to where she asked him to leave a review specifically mentioning her. He said that he did & when he saw her again, she acted like she didn't even acknowledge it. He said he's from the south & where he's from that would not fly.

tl;dr : Staff's mentality is ABSOLUTELY ATROCIOUS & they are letting the Karentocracy run the politics of this place. I'm all for people who have made mistakes criminally for reintegrating into society, but seek help & deal with your emotional baggage & STOP BRINGING IT INTO YOUR PLACE OF WORK, KARENZ

AVOID VASA AVOID VASA AVOID VASA SKKRRRRRTTTTTT SKRTTTTTTT FAAAAAM🚚

PLANET FITNESS BLACK CARD FTFW CHAAAT!!!1 ETTTTR wAYYYYYY betterrrrrrrrr

Date of experience: January 15, 2025

The VASA on 115 in Colorado Springs has had broken equipment for over four months!! Why are new gyms being built when the current facilities equipment can’t even be maintained?? This needs to be corrected especially when we are charged annually for maintaining the facilities and equipment

Date of experience: April 19, 2025

If you sign up for their membership, beware if you don’t pay the full year. They will not let you back out of your membership under any circumstance. Even when you move or if you have emergency finances. They’ll send you to a debt consolidator; Aldous & Associates, and they’ll call you 3-5 times daily and threaten to destroy your credit over 200$. Even when asking for an invoice so I could confirm I wasn’t getting scammed, I was told I couldn’t receive one. What a scam.

Date of experience: April 21, 2025

Disgusting service and ridiculous management.
Charged$300 after freezing the membership and snet it to collection agency.
Member service say they don't have access to the account and collection say they don't have access to the account.

Nobody had control over the account except asking for illegitimate payment

Worse than ever place always stinking like shitt .

Date of experience: April 10, 2025

We tried canceling through the app, and through phone conversations with customer service. At one point I was told the cancelation was completed. Later began getting collection calls from their lawyer Aldous and Associates for money we already paid. Eventually this $90 disputed amount was reported to the credit bureaus. What a garbage, predatory move. I regret ever joining this gym.

Date of experience: April 12, 2025

I have had nothing but problems with VASA. Customer service is always less than helpful. I had my account frozen as I am student and do not have the time or resources for a member ship at this time. I received NO notification that my membership was "unfreezing". I did however receive an email charging me for fees and a month of membership which I have not used as I did not know it was "unfreezing." My husband is a loyal member I was prior to going back to school and would be in the summer. There is also a new location opening by our house which we were really excited about. But this is unethical. and we will both leave if the issue is not resolved.

Date of experience: April 07, 2025

Place is ridiculous. Always bomb packed. I started just under a month ago and hated the place for being so busy. Decided to go somewhere else and they charged me $125.00 to do so. Place is a joke. Run the other way. Plenty of better gyms in the area. Do yourself a favor and stay away from these crooks.

Date of experience: March 26, 2025

I have been going to the Littleton co Vasa for four years. We have a new maintenance kid. I call him The Kid. I have watched him and he is the best they have ever had. I hear many people make comments how good he is. He listens to our concerns and gets right on the issue. Things are running so well him as the Maintenance Kid!!!! Thank you so much.

Date of experience: March 25, 2025

I liked the gym, and the membership contract does contain their pricing policies but regardless they still make it overly difficult to cancel and I would not suggest it to someone who is not sure they will have the membership for 6+ months.

Date of experience: March 23, 2025