Verified
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Company details
- Car Accessories Store
- Auto Electrical Service
- Car Equipment Accessories Store
- Electronic Parts Supplier
- Electronics Company
About Vantrue
Written by the company
Truly Driven.
Since 2015, Vantrue has been driven by a passion for road safety, consistently delivering reliable solutions for drivers worldwide. Focused on advancing dashcam technology and quality, Vantrue has earned recognition as a top-tier brand by CNET, Wirecutter, and others, becoming one of the world’s leading dashcam manufacturers
Vantrue
Written by the company
- Our Advantages
- Backed by a decade of hardware and software development, Vantrue upholds strict production and quality standards. We continuously refine the user experience and proactively integrate customer feedback to build better, smarter dashcams.
🛡️18-Month Warranty
Understand what’s covered and how to claim.
Vantrue offers more than just high-quality dashcams — we deliver long-term peace of mind.
Our commitment to customer satisfaction includes an 18-Month Extended Warranty on all official purchases, ensuring your dashcam is protected well beyond the standard coverage.
https://www.vantrue.com/pages/warranty
Contact info
6547 N Academy Blvd #2266, Colorado Springs, CO, 80918, 80918, Springs, United States
- 510-666-4086
- support@vantrue.net
- vantrue.com
💰 Check Out the Latest Deals
3.5
Average
24 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
Verified
I feel alot safer because it captures…
I feel alot safer because it captures all angles, parking mode is one of the coolest feature about it
Date of experience: June 24, 2025
Verified
Quick affordable part replacement
Quick replacement mounts for my N4 unit that we use. The original suction cup started tearing apart and it wouldn't stick to the glass.
Date of experience: June 23, 2025
Verified
Amazing customer service
Had an amazing experience with their customer service, bought a Vantrue N4 Pro 3Ch dash cam to install for a friend, unfortunately I wasn't home when it was delivered and it was stolen, since I had nothing to lose i sent them an email with the CCTV footage attached and asked if they could send me a new one, didn't really expect them to but they actually did and it really helped me out of this jam, I dealt with Helen and she was amazing, if there's anything they could do better i'd say 1, they should have an option to require a signature when delivering. 2, shipping can be a bit faster IMO (took 5 days but in this age of next day shipping it should be a bit faster especially when its not shipped internationally) other then that absolutely amazing experience.
Date of experience: June 07, 2025
The worst experience
Every self-respecting company tries to maintain the prestige of its brand, but in this case Vantrue is not meeting the needs of their customers.
Do not buy anything from them cause you don't get an adequate service.
Date of experience: June 25, 2025
Reply from Vantrue
Hello,
We’re very sorry to hear that you feel this way. At Vantrue, we take customer feedback seriously and are committed to providing both high-quality products and dependable support.
We truly regret that your experience didn’t reflect the level of service we aim to deliver. If you’re open to it, we’d appreciate the chance to make things right — please contact us directly at support@vantrue.net so we can assist you further.
Your satisfaction matters to us, and we’d like to do everything we can to improve your experience. 🙏
Verified
Took a little while to get here
Took a little while to get here. Did not know it was coming from China
Date of experience: June 13, 2025
Reply from Vantrue
Hi,
Thank you for your feedback and for your patience!
We’re sorry the shipping took longer than expected — some items do ship from our international warehouse, but we’re working to improve delivery times and communication.
We hope you’re enjoying your product, and please let us know if there’s anything we can assist with!
Verified
Free shipping was not free
I ordered a cable for my rear camera along with a mount my order had free shipping. I received the mount within a few days. Along with tracking for the cable from China. After a few weeks went by I tracked my cable and it was not shown as being in the system yet. I emailed support and I was told they cannot ship it to me Because it cost to much to ship. I should wait a month then see if it’s in stock in USA warehouses. A month went by and still no free shipping option. My only choice was to pay 15.00 to ship the cable from China. After several emails to support they were not willing to honor my
Free shipping originally in my order. This was not my fault. I have not had a chance to install this yet. I am sure the quality is good I just don’t like the way I am
Being treated as a multiple time repeat customer buying for my customers to install their products.
Date of experience: June 11, 2025
Reply from Vantrue
Hi,
Thank you for your continued support — we truly appreciate you as a repeat customer.
We’ve reviewed your case and noticed you’ve placed two separate orders. The additional shipping charge was due to temporary customs and duty-related issues that affected our international shipments at that time.
We sincerely apologize for the inconvenience this has caused. Please feel free to reach out to our customer support again at support@vantrue.net, and we’ll do our best to assist you further.
Thank you again for your patience and understanding.
Verified
Got what I needed
Got what I needed, just took a little longer than anticipated for delivery
Date of experience: June 10, 2025
Reply from Vantrue
Hi,
Thank you for your feedback! We’re glad you got what you needed.
We apologize for the longer delivery time and are working to improve our shipping speed.
If you need any assistance, feel free to reach out to us anytime.
Verified
Hard to Return
Had to jump through hoops to do a return and now waiting for my refund.Hopefully that goes smoother.Ashame the camera would not go back to English would have kept it.
Date of experience: June 10, 2025
Reply from Vantrue
Hi,
We’re truly sorry for the frustration you’ve experienced — both with the return process and the camera’s language setting. We completely understand how disappointing this must have been.
In fact, the camera language issue is usually fixable via a quick setting reset, and we regret not having the opportunity to help before you decided to return it.
Please reach out to us at support@vantrue.net, and we’ll take care of the details.
We’re constantly working to improve both our products and service — thank you for your honest feedback, and again, we’re sorry this experience fell short.
Verified
The dash cam works great and video…
The dash cam works great and video quality is excellent. I had an issue with the adhesive mount falling off, but Vantrue customer service responded quickly and is sending replacement stickers. Very satisfied with their support!
Date of experience: June 10, 2025
Reply from Vantrue
Hi,
Thank you so much for your great feedback! We’re delighted to hear you’re happy with the dash cam and our customer service.
Please don’t hesitate to reach out if you need any further assistance. Safe travels!
Verified
The purchase process was easy
The purchase process was easy. The installation was simple (I am a professional low voltage installer). Setup was easy and having the 1tb Vantrue media card was a reasonable upgrade. The app is easy to understand and use and all three camera angles are crisp and clear. The camera does operate quite hot though under normal use (even with not in the sun and at night).
Date of experience: May 27, 2025
Reply from Vantrue
Thank you for the detailed feedback and for choosing Vantrue!
We're glad to hear the setup and app experience were smooth and the video quality meets your expectations. We appreciate your note about the operating temperature — our team is continuously working to optimize performance and efficiency. If you ever need support, feel free to reach out!
Verified
Good I recommend best camera quality
Good I recommend best camera quality.
Please offer price Canada
Date of experience: June 09, 2025
Reply from Vantrue
Thank you so much for your kind words and recommendation! 😊
For pricing in Canada, please visit our official website www.vantrue.com or Amazon.ca store for the latest deals!
I bought vantrue dash cam E3 2 months…
I bought vantrue dash cam E3 2 months ago i senp 280 pounds but dash cam not working keep on ond keep off i request to all please dont waste your money in is dash cam
Date of experience: August 18, 2024
I ordered the wrong product and wanted…
I ordered the wrong product and wanted to return it. They told me under such conditions they are not obligated to pay for the shipment; fair enough. They gave me the address to send it to, I returned the product a few days ago and today I got the package back with no explanation why they don't accept it.
Terrible customer service - never buy from Vantrue!
Date of experience: June 04, 2024
Bought a battery booster from them 3…
Bought a battery booster from them 3…
Bought a battery booster from them 3 months ago. It was a Pre-release price on their website. Supposed to ship in April and I waited. At the end of May I emailed them as they were selling them for immediate delivery on their site. They Claimed they had none in stock while they were taking more orders at a much higher price. Only got a refund when I contacted them. Scammers. Beware
Date of experience: May 24, 2024
Great products- Terrible customer services, buy else where.
They sell really great cameras. They don't have any customer service policies, though. It's very much "thanks for your cash now leave us alone". They have no form of straight communication channels on their website. Every thing is designed to refuse you access. they tell you to go to a thing called reddit which also refuses you access to a human being. The great tech comes with issues and user issues, and you are left out in the cold trying to resolve them. Even tried their Facebook group, but as long as you are not saying how wonderful it is or posting positive images, they refuse your access and questions. There are better run firms selling equally good tech with far better customer services to buy from, buy else where.
Date of experience: November 27, 2023
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