Such a fantastic experience with Estera @ Vagaro. Estera helped me create a great website and booking system for my business. Having little knowledge of this field, Estera was super knowledgeable, ef... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Received a gift via Vagaro, found setting up a profile complicated and then had no idea where my gift was or how to use it, had to look through various folders until I found it, no flags or signpostin... See more
Invited
This company and their support team are simply amazing. I had a huge learning curve when it came to technology. Their platform made it easy to create. Their support team are always there and available... See more
Invited
I love the ease of using this software. It has AI to help put information out professionally, and you are able to change information in your software and have it instantly be reflected on your website... See more
Company replied
Company details
- #125 of 315 best companies in Software Company
- #53 of 123 best companies in Online Marketplace
About Vagaro
Written by the company
Powerful tools to fuel your dreams and grow your business
Join thousands of salon, spa, and fitness businesses saving time with Vagaro's all-in-one platform. From online booking to business management, we help you scale and grow seamlessly!
Get paid instantly and securely
Enjoy transparent, low credit card processing with no hidden fees. Choose from flexible options like Tap to Pay on mobile or the sleek PayPro Mini. Vagaro’s POS system ensures quick and seamless checkouts on any device.
Optimize your time and streamline operations
Whether you run a single storefront or multiple locations, Vagaro simplifies managing employees , tracking sales, and providing advanced reporting—making your life easier every step of the way!
See what our business owners have to say
“It’s a full business solution. It does everything at a glance. All of our appointments, all of our sales, all the inventory– it’s all there.”
Kati Donati
Owner, Primp Skin Studio
Santa Rosa, CA
Simplify your business operations today
Set up your account in minutes and join over 87,000+ businesses already growing with Vagaro!
Contact info
United States
- 9257180971
- vagaro.com
4.5
Excellent
451 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Invited
This company and their support team are…
This company and their support team are simply amazing. I had a huge learning curve when it came to technology. Their platform made it easy to create. Their support team are always there and available.
Date of experience: July 08, 2025
Received a gift via Vagaro
Received a gift via Vagaro, found setting up a profile complicated and then had no idea where my gift was or how to use it, had to look through various folders until I found it, no flags or signposting, no instructions how to use it. Just awkward.
Date of experience: July 07, 2025
Invited
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Such a fantastic experience with Estera!
Such a fantastic experience with Estera @ Vagaro.
Estera helped me create a great website and booking system for my business. Having little knowledge of this field, Estera was super knowledgeable, efficient, professional, very helpful and patient with me. She offered great ideas for our new website. I am so delighted with it and thank you Estera so much!
Date of experience: July 01, 2025
Reply from Vagaro
Thank you for the wonderful feedback! We're so happy to hear Estera provided such a fantastic experience and helped bring your website and booking system to life. We'll be sure to pass along your kind words—she'll be thrilled to hear them!
Invited
Once I got the jest of the site Vagaro…
Once I got the jest of the site Vagaro has been easy to maneuver. I've had nothing but good feedback from my clients when they book using Vagaro.
Date of experience: July 06, 2025
Reply from Vagaro
Thank you for the great feedback! We're glad to hear Vagaro has been easy to use and that your clients are having a positive booking experience. We're excited to keep supporting your success!
Invited
it is good for booking people
it is good for booking people
i use to work and clock people in and out
Date of experience: July 02, 2025
Reply from Vagaro
Thanks for your review! We're glad to hear Vagaro has helped book and manage check-ins. If there’s anything more we can do to support your workflow, we’re here to help!
Invited
I get to be hands free in booking…
I get to be hands free in booking appointments leaving me available to be present with my clients.
Date of experience: July 02, 2025
Reply from Vagaro
Thank you for sharing! We're so happy to hear that Vagaro helps you stay hands-free and fully present with your clients. That’s exactly what we aim for—making your day smoother so you can focus on what you do best!
"WARNINGWARNING: Avoid Vagaro's booking
"WARNING: Avoid Vagaro's booking system at all costs! I tried to book a service, but they pulled a sneaky trick on me. After entering my card details, they changed the service without my consent! It's like they're trying to take advantage of customers. Don't fall for it! Stay vigilant and keep your wallet safe. 🚫💸 #Vagaro #ScamAlert"
Or, in a more detailed format:
"Terrible experience with Vagaro's booking system! I booked a service, entered my card details, and was shocked to find out they'd changed the service without my permission. Feels like a scam. Be cautious and read the fine print carefully. Don't let them take advantage of you! 🚫💸"
Date of experience: June 01, 2025
Reply from Vagaro
Thanks for your feedback. To clarify, when signing up for a Vagaro business account, you receive a 30-day free trial, and you won’t be charged if you cancel within that period. The billing terms are outlined in the Participation Agreement, which must be accepted before completing your registration.
Invited
They are really good about being…
They are really good about being available to help when you have questions regarding the app.
Date of experience: June 27, 2025
Reply from Vagaro
Thank you! We're glad you've had a great experience with our support team. We're always here to help whenever you need it!
Invited
I love the ease of using this software
I love the ease of using this software. It has AI to help put information out professionally, and you are able to change information in your software and have it instantly be reflected on your website. The online book and phone app has truly streamlined my business and has helped ease my mind.
Date of experience: June 26, 2025
Reply from Vagaro
Thank you for the great feedback! We're so glad to hear that the software, AI tools, and real-time updates have made things easier for you. It's awesome to know the app and online booking have helped streamline your business—wishing you continued success!
Invited
Some issues, but mostly good
Has almost everything I need so far, except any settings page on the mobile app does not work. This is inconvenient in a lot of cases.
Date of experience: June 25, 2025
Reply from Vagaro
Thanks for your feedback! We're glad to hear Vagaro is meeting most of your needs. For help with accessing settings on the mobile app, feel free to reach out to our 24/7 support team at vagaro.com/pro/contact — we’re here to help!
Invited
Very responsive and supportive
Date of experience: June 25, 2025
Reply from Vagaro
Thanks so much for the kind words! We're glad to hear you've had a great experience with our team 💬🙌
worst system I ever used
worst system I ever used. This software can even get date range correct. do not get me started on customer service, shom are nice but are unable to help you since the software is not working. 10 hours with technical support on hold and zero progress. STAY AWAY
We got grandfathered in because they bought schedulicity
Date of experience: June 25, 2025
Reply from Vagaro
Thank you for your feedback. We'd like to better understand the concerns you've raised and help address them directly. Please email support@vagaro.com with the subject line "Attn: CX" so our team can take a closer look and assist you further.
Invited
impressed at best ☺️☺️
Amazingly helpful customer support. I took advantage of the freeonboarding and it was really great I learned everything I needed in that initial call.
already had major success in my business by offering memberships. its a game changer
Date of experience: June 25, 2025
Reply from Vagaro
Love hearing this! 💪 We're so glad the onboarding helped set you up for success—and yes, memberships can truly be a game changer! If you ever need anything, our team’s here to help you keep growing. 💼✨
Loved Schedulicity, Disappointed by Vagaro’s Tactics
I was a loyal and happy Schedulicity user for nearly 15 years and always appreciated their exceptional customer service and user-friendly interface. When I learned that Vagaro was acquiring Schedulicity, I had immediate concerns—not only because of the functional differences between the two platforms, but also because Vagaro’s model seems more focused on capturing traffic through their own marketplace rather than supporting seamless booking directly on a business’s own website.
Despite my disappointment, I gave the transition a chance. My account was automatically migrated to Vagaro in March 2025, but by May, I had decided to discontinue the service. I had already found another platform that better fit my needs for scheduling and point-of-sale, and I began moving my clients over in January.
Unfortunately, cancelling my Vagaro account was needlessly difficult. You cannot cancel online—you must call. After completing the cancellation by phone, I was still charged another month. When I contacted support via chat, I was again told I had to call. I remained on the phone this time until I received written confirmation of cancellation and am now waiting for a refund.
While I understand transitions are never easy, forcing clients to work to leave a service—especially after an unexpected platform change—leaves a bad impression. I truly feel for the support agents who have to enforce these policies. I'm confident I made the right decision in moving on.
Date of experience: June 22, 2025
Reply from Vagaro
Thank you for taking the time to share your experience. We understand that transitions can bring unexpected changes, especially when moving from a familiar platform. We aim to offer a feature-rich system that supports a wide range of business needs, and we appreciate you trying Vagaro.
We’ve escalated your feedback regarding the cancellation process and billing concerns to management for further review. If you haven’t already, please email us at support@vagaro.com with the subject line "Attn: CX" so our team can follow up and ensure everything is resolved. We wish you continued success with your business moving forward.
Invited
Vagaro has been amazing to use!!
Vagaro has been amazing to use. Even though there is A LOT to learn and I don't understand it all yet, their customer service is beyond great, so I never feel stressed! They all speak perfectly good English too, which I always find more helpful.
Date of experience: June 18, 2025
Reply from Vagaro
Thanks so much for the kind words! We're thrilled to hear you're enjoying Vagaro and finding our customer support helpful. We're here whenever you need us as you continue learning the system! 💻✨
Invited
so far its been great
Date of experience: June 18, 2025
Reply from Vagaro
Thanks for the love! 💜 We’re glad to hear it’s been going great. If you ever need help or want to explore more features, our team’s always here!
Wish I could give zero stars
Wish I could give zero stars. They with tell you to cancel online, then you get message online - to cancel give us a call, haha! You call several times and finally talk to someone and they cancel your account, only to be charged next month! Total waste of your time and money.06.17.2015
Date of experience: June 17, 2025
Reply from Vagaro
Thank you for your feedback. We’ve escalated this to our management team for review, and they will follow up with you directly to ensure this issue is addressed and resolved properly.
Invited
Organized and extremely easy to use!!!
Date of experience: June 17, 2025
Reply from Vagaro
Love to hear that! 🙌 We're so happy you're enjoying how organized and easy it is to use. Let us know if you ever need anything! 💜
Invited
Reply from Vagaro
Thank you so much! 💜 We're thrilled to hear that—let us know if there's anything we can do to make your experience even better!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.