had the low end reverse osmosis system in my prior house no issues. Just moved and installed a similar system. installed today 7/3 and had an issue with a part leaking. Called customer service then... See more
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poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to compensate for fixing their quality issue. Stay away from this company. Do not... See more
Verified
We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they re... See more
Company replied
Verified
Packed extremely well. In multiple packages, seven to be exact. Made in mf ‘Merica!! Seriously, support your home and countrymen, implement your very own personal tariff and stop buying Chinese gar... See more
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Company details
- #2 of 2 best companies in Water Softening Equipment Supplier
- #5 of 12 best companies in Water Filter Supplier
- #6 of 11 best companies in Water Purification Company
About US Water Systems Inc
Written by the company
Since 2002, we have been focused on providing our customers with the best water possible. We promote Made in the USA Products and great American Craftsmanship. We can solve any water problem, whether it is for a home (residential) or a business (commercial).
At US Water Systems, we know water, and we know it well. Our sales department and tech support are staffed with a multitude of Certified and Master Water Specialists, as well as former installers. We carry a healthy skepticism about your water. We are here to deliver solutions, not sell systems.
There are many things that make US Water Systems different. We manufacture our systems in our own state-of-the-art facility in Indiana and sell direct to the end user (whether that be residential or commercial). We cut out all the middlemen and sell direct.
Bypassing all the middlemen gives you the highest quality products at a very competitive price and enables us to have the best technical support in the industry. In fact, it is legendary! We have over 300 years of combined technical expertise. We are not happy until you are… and that is where our experience comes in.
Our core approach is simple. There is nothing more rewarding than solving people's water problems. We make people's lives better by solving their water problems. To us, there is nothing better than knowing we put a smile on someone's face by solving their water problems.
We are family owned and operated. That eliminates the corporate, impersonal transaction. When you buy from US Water Systems, you become part of our family.
We have a fanatical attention to quality. There is no one in the industry who builds systems like we do. Quality always wins out, which is why our warranties are the best in the business.
We have legendary technical support. Many companies do not answer their phones after the sale, and some even try to send you to our technical support department. With US Water Systems, you get legendary support for life!
US Water Systems is the only company who puts their money where their mouth is. If our product fails to perform within the first year, we will either refund your money or add and/or replace your equipment.
We have highly trained and experienced water specialists. Led by “The Water Doctor”, who is a Master Water Specialist with over 50 years of experience, no other company has the wealth of experience that US Water Systems exhibits.
The highest quality products with cutting-edge technology sets us apart from our competitors. We are fixated on dependability and efficiency like no one else. At US Water Systems, good water starts here!
Contact info
9250 Bradford Rd. Suite 195, 46168, Plainfield, United States
- +18006088792
- customerservice@uswatersystems.com
- uswatersystems.com
4.4
Excellent
1K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
excellent serice
had the low end reverse osmosis system in my prior house no issues. Just moved and installed a similar system. installed today 7/3 and had an issue with a part leaking. Called customer service then followed up with tech support. Totally surprising experience. Customer service left message with tech support and I had a call back 5 minutes (4:55pm est). part is being shipped out by monday due to holidays. have not had such a good response from an organization in a long time.
Date of experience: July 02, 2025
poor product quality
poor product quality. water leak after 2 months! flooring water damage. tech support was helpful, but did not want to compensate for fixing their quality issue. Stay away from this company. Do not be fooled by their "US Water System". Products are all made outside the country.
Date of experience: June 05, 2025
Verified
Good water quality, good support
It was easy to determine the right system for my home. The water softener and filtration systems were shipped quickly and well packaged. The installation instructions weren't 100% clear so I contacted support multiple times. Support was friendly, understood their product and gave good directions. The system works great and our water quality has never been so good. I really like being able to control the softener using a phone application.
Date of experience: November 26, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We really appreciate your business and look forward to serving you in the future.
Frustrated customer
Frustrated customer! We ordered a whole home water softener and filtration system in addition the RO system with the pump and UV filter. We have reached out for some issues but have not received a single response back for help. If we aren’t contacted soon then we will submit this to the BBB and other related review platforms.
Date of experience: March 20, 2025
Reply from US Water Systems Inc
Hello! I am so sorry that you haven't been able to reach anyone. We don't show an account under your name with that product being sold. Could you please call us at 800-608-8792 and we would be more than happy to help you. Thank you!!
I am recently transitioning over from…
I am recently transitioning over from another water company that has failed me..
The customer service here has been excellent and the support staff is amazing and knowledgeable. The website contains lots of information about water and product information/installation. I am learning more about water quality than i ever knew..
I wish i found US Water sooner. Very happy customer!
Date of experience: February 13, 2025
Reply from US Water Systems Inc
Thank you so much for wonderful review and feedback. We really appreciate your business and look forward to serving you in the future. Thank you for choosing us!
Verified
customer service was great
Date of experience: December 26, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future.
Verified
reliable and an easy install
This has turned out to be a reliable and quality softening system. I gave the system six months with a concerned look to make sure I could leave a quality review for others specifically on the Matrixx 10GPM.
The system that I purchased for my household, has turned out to be sufficient and the quality of softening for a well water has been excellent. You will find that the representatives you speak to are knowledgeable.
If you have a decent rudimentary understanding of plumbing, then you should be able to install this yourself in a day if you have all of the fittings ready to go.
Give them a call and ask them whatever you need to. Additionally, the app for monitoring and controlling the system is pretty straightforward and it gives me good information to fine-tune the needs of our own home.
Date of experience: July 18, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review, your feedback and for taking the time to leave us a review. We appreciate your business and look forward to serving you in the future.
Verified
When I had my system installed
When I had my system installed, soon thereafter, a sensor failed. Initially disappointed, I called tech support. Immediately an English speaking tech was walking me through the trouble shooting of the device and the faulty part was identified. The replacement was quickly sent out and received promptly. I installed the part and the system has been perfect ever since. Outstanding customer service is worth its weight in gold when an issue can be painlessly resolved by someone that can effectively communicate. I get it that parts sometimes fail but customer service should always be great and with US Water Systems it is!
Date of experience: December 04, 2024
Reply from US Water Systems Inc
Thank you so much for the awesome review and feedback. We really appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems!
Verified
A WS1 Male NPT Elbow Assembly for a…
A WS1 Male NPT Elbow Assembly for a bodyguard filter was not fitting correctly. Contacted company twice and support team never called back with any assistance. Had to purchase parts separately to get system to run. Not a happy customer.
Date of experience: December 07, 2024
Reply from US Water Systems Inc
I am so sorry that this happened. We appreciate your business and look forward to serving you in the future. I will ask someone from Tech to reach out to you.
Verified
Clear and concise product description
Clear and concise product description. Received my order in a few days. Items were fragile and were boxed with extra caution. Arrived undamaged.
Date of experience: December 26, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate that you took the time to leave us a review. We value your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Verified
Problem resolved
Had a little trouble getting the package but it was eventually resolved. Thank you John.
Date of experience: December 24, 2024
Reply from US Water Systems Inc
Apologies for the delay during the holidays and the bad weather we have had. We appreciate your business and look forward to serving you in the future.
Verified
A good water filter company
They gave us a great discount, tips on saving money, and when to buy new filters.
Date of experience: December 23, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Verified
Under sink RO 6 stage
Made in America was a huge selling point for myself. Installation was a breeze with great videos if there were any questions.
Date of experience: December 05, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Verified
Great customer bpservice
Great customer service, knowledgeable sales and support staff, best quality water softener out there! Highly recommend US Water Systems to anyone looking for a top quality water softener! I will be recommending them to friends and family!
Date of experience: December 20, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Verified
Team member I spoke to was very…
Team member I spoke to was very professional and knowledgeable. The product was shipped and delivered promptly.
Date of experience: December 23, 2024
Reply from US Water Systems Inc
Thank you for your kind review and feedback. I will make sure Rene knows how grateful you are for his guidance. We appreciate your business and look forward to serving you in the future.
Verified
Big Blue 4"x20" whole house carbon filters
return buyer, easy site to navigate and complete purchase. They are quality filters and work well in my system. fast shipping, packed well. satisfied customer.
Date of experience: December 19, 2024
Reply from US Water Systems Inc
Thank you for much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Verified
Water
System was easy to install and works great. The sink faucet that ships with it is less than ideal being spring loaded requires 2 hands and is inconvenient especially when filling a coffee pot. This was unexpected and I purchased a turn lever faucet to install. I suggest you offer the unit with a choice of faucets.
Date of experience: December 17, 2024
Reply from US Water Systems Inc
Glad to hear that you are happy with the system. Sorry that the faucet isn't to your liking. We appreciate the review and feedback and I will be sure to pass this along. We appreciate your business and look forward to serving you in the future.
Verified
Customer service is some of the best…
Customer service is some of the best around! As far as the system goes, I haven't used it, but wanted to leave a review on the quality of customer service. Very quick responses to help me pick out the right system and then quick to fix an issue that wasn't their fault but the shipping.
Date of experience: December 18, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback concerning our customer service department. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Verified
Good Quality
Directions to assemble were missing some language that I ended up assuming to complete. I figured it out, but directions could have been added.
Great quality product. Water is fresh.
Date of experience: December 17, 2024
Reply from US Water Systems Inc
Thank you so much for your business. Apologies that the directions weren't more informative. We look forward to serving you in the future.
Verified
Arrived promptly
Arrived promptly. The media replacement process was straightforward and took no time. So glad we found you for media replacement on our older salt-free system.
Date of experience: December 06, 2024
Reply from US Water Systems Inc
Great news! Thank you for your review and feedback. We appreciate your business and look forward to serving you in the future.
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