This is my third or fourth year using USSA to certify my 7 year old pitbull mix. As a 911 dispatcher, I was approved right away and having her certified as an ESA has guaranteed that Molly can continu... See more
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They are great to talk with and fast at what they do. They are kind and willing to help with any problems you ask them about getting your animal to become an Is emotional support animal.
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From start to finish US Service Animals has made this process SO amazing! I felt constantly safe, educated and just genuinely happy being able to work with a beautiful group of people. Please do not e... See more
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Buying again after being away 2 years was super easy. All my info was still in file and all I really needed to do was update Erickson's picture on his ID card. Item arrival was fast. Customer service... See more
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Company details
About US Service Animals
Written by the company
Apply for a no-risk consultation from a Licensed Mental Health Professional to see if you qualify for an Emotional Support Animal Letter for Housing.
In order to prove that an animal is an emotional support animal, you may be asked to provide documentation from a licensed professional (doctor, psychiatrist, or other mental health professional) stating that the animal is an essential part of treatment for a disability. A landlord or business may ask you to provide a doctor’s note or they could deny you and your emotional support animal.
How does it work?
1. Fill out our no-risk online consultation form.
2. You will be put in touch with a licensed mental health professional in your state.
3. The mental health professional will see if you qualify for an Emotional Support Animal letter for housing.
4. If approved, your letter will be sent via email the same day. If you are denied, you will not be charged.
A doctor in our network may be able to prescribe an emotional support animal with only one phone call. You don’t pay anything unless the mental health professional approves you There’s absolutely no risk to you, so give us a call at (985) 200-3521 or fill out our online consultation form.
Apply for a no-risk consultation from a Licensed Mental Health Professional to see if you qualify for a Psychiatric Service Animal for airline travel or housing.
There’s absolutely no risk to you, so give us a call at (985) 200-3521 or fill out our online consultation form.How do I get an animal ID?
We also offer animal identification kits which include a certificate and photo ID card for your Service Animal or Emotional Support Animal.
Register for a Service Animal ID
Register for an Emotional Support Animal ID
How do I get a vest for my animal?
We offer breathable mesh vests with velcro patches to display "service animal", "emotional support animal" or "do not pet". We also offer many other useful products to help identify your animal as a Service Animal or Emotional Support Animal such as:Emotional Support Animal Vests
Emotional Support Animal Leashes
Emotional Support Animal Collars
Emotional Support Animal Collar Tags
Service Animal Vests
Service Animal Leashes
Service Animal Collars
Service Animal Collar Tags
Joint Support Supplements for Dogs
No Questions Asked Refunds and Free Order Changes
If you are not completely satisfied with your order, we'll refund it.
If you need to change order details or order info, please let us know and we will fix them for free. You can simply email us at support@usserviceanimals.org with any issues or questions you may have. Additionally, if you aren't completely satisfied with your order, we'll refund it - no questions asked. Just let us know by calling us at (985) 257-2726 or by email at support@usserviceanimals.org.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (985) 570-5386
- support@usserviceanimals.org
- usserviceanimals.org
4.9
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Reply from US Service Animals
Hi John,
Thank you for your review! We're so glad to hear that the process was easy and that our team was helpful to talk to.
If you ever need anything else, we’re always here to support you!
Warm regards,
Tabby
Easy and Convient
Paul Kemp was extremely helpful in helping me get my services settled. I had an easy and convenient time getting my pet secure and my finances in a comfortable space.
Date of experience: July 07, 2025
Reply from US Service Animals
Hi Mary,
Thank you so much for your kind words! We’re thrilled to hear that Paul Kemp was able to support you in getting everything settled smoothly. It’s wonderful to know the process was convenient and that you felt secure and comfortable throughout.
If you ever need anything else, we’re always here to help!
Warm regards,
Tabby
Great Service
Everything Was Great Simple Easy && Not Overwhelming. Everyone Took Care Of Us In Little To No Wait Time. Linda Elma, Was Exceptional && Made Sure We Were Taken Care Of With No Issue.
Date of experience: June 26, 2025
Reply from US Service Animals
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear that the process was simple, easy, and stress-free for you — that’s exactly what we aim for.
A special thank you for recognizing Linda Elma — we’re so glad she was able to provide exceptional service and ensure you were taken care of without delay.
If there’s anything else you need, we’re always here for you!
Warm regards,
Tabby
Great customer service
Great customer service. Michelle was extremely knowledgeable and quite helpful with answering all my questions and getting me set up for registering my sweet kitty
Date of experience: July 07, 2025
Reply from US Service Animals
Hi Emily,
Thank you so much for your kind words! We’re so glad to hear that Michelle provided great customer service and was able to help you get everything set up for your sweet kitty. She truly enjoys making the process as smooth and informative as possible, and we’ll be sure to pass along your appreciation!
If you need anything else, we’re always here to help.
Warm regards,
Tabby
A wonderful and worry free experience
A wonderful and worry free experience! Amazing customer service and very affordable!
Date of experience: June 01, 2025
Reply from US Service Animals
Hi Kiara,
Thank you so much for your kind words! We're thrilled to hear that your experience was wonderful and worry-free. Providing amazing customer service and making our services accessible is exactly what we strive for, and we're so glad we could be there for you.
If you ever need anything else, we’re always happy to help!
Warm regards,
Tabby
Very helpful!!
I had the lovely experience working with Michelle v Williams! She was very helpful and informative and so kind!! Definitely a pleasure speaking with her!
Date of experience: July 07, 2025
Reply from US Service Animals
Hi Shane,
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with Michelle V. Williams. She truly cares about every client she helps, and we’ll be sure to pass along your appreciation — it will mean a lot to her!
If you ever need anything else, we’re always here to support you.
Warm regards,
Tabby
They are great to talk with and fast at…
They are great to talk with and fast at what they do. They are kind and willing to help with any problems you ask them about getting your animal to become an Is emotional support animal.
Date of experience: June 12, 2025
Reply from US Service Animals
Hi Anna,
Thank you so much for your kind words! We’re so glad to hear that our team was helpful, kind, and quick to assist you with your Emotional Support Animal process. It means a lot to us to know you felt supported every step of the way.
If you ever need anything else, we’re always here for you and your ESA!
Warm regards,
Tabby
Terrific Service Organization!
My wife and I called with US Service Animals today and registered our lovely miniature dachshund, Lola, in your excellent organization! Our account representative, Pamela, was absolutely terrific, professional, courteous and knowledgeable. Pamela explained everything we needed to know and answered all our questions superbly. We felt very comfortable registering our Lola as a service animal and are so grateful to you and your organization for helping pets and their owners! Thank you so much US Service Animals and Pamela!
Date of experience: July 06, 2025
Reply from US Service Animals
Hi Steve,
Thank you so much for your thoughtful and kind words! We're absolutely delighted to hear that you and your wife had such a positive experience registering Lola with us. Pamela will be so happy to know that her professionalism, knowledge, and care made you feel confident and supported throughout the process.
It’s our honor to help amazing animals like Lola and their loving owners, and we’re grateful you chose us to be a part of her journey as a service animal. If you ever need anything in the future, we’re always here for you.
Warmest regards,
Tabby
Chase was very helpful
Chase was very helpful and explained the different options very well. I appreciate the available choices.
Date of experience: July 06, 2025
Reply from US Service Animals
Hi Charlene,
Thank you so much for your kind words! We're so glad to hear that Chase was helpful and took the time to clearly explain your options. We’re happy you felt supported and informed throughout the process.
If you ever need anything else, we’re always here for you!
Warm regards,
Tabby
Repeat Highly Satisfied Customer
This is my second year using US Service Animals. They have made the process less strenuous. Fast response from my therapist. Great service.
Date of experience: June 27, 2025
Reply from US Service Animals
Hi Steven,
Thank you so much for your continued trust in us — we’re honored to support you for a second year! We're thrilled to hear that the process has been smooth and stress-free, and that your therapist was responsive and helpful.
We’re always here to provide great service and support whenever you need it. Thanks again for being part of the US Service Animals community!
Warm regards,
Tabby
Professionalism!
Date of experience: July 02, 2025
Reply from US Service Animals
Hi Howell,
Thank you for your review! We’re so glad you had a professional experience with us. If there’s ever anything more we can do to support you, we’re always here to help.
Warm regards,
Tabby
⭐️⭐️⭐️⭐️⭐️
Quick and helpful instructions from my associate, Aaron Baker
Date of experience: July 05, 2025
Reply from US Service Animals
Hi Adrian,
Thank you for your feedback! We're so glad to hear that Aaron was able to provide you with quick and helpful instructions. We’ll be sure to pass along your kind words to him. If you ever need anything else, we’re always here to help!
Warm regards,
Tabby
Reply from US Service Animals
Hi Veniamin,
Thank you so much for your kind review! We’re thrilled to hear that Aaron Baker made the process super easy for you — we’ll be sure to pass along your appreciation to him.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Warm regards,
Tabby
Aaron Baker - 5 star Service
Aaron Baker was very efficient and helpful with the registration process. He made everything very easy for me. Thanks so much! - Erica C
Date of experience: July 05, 2025
Reply from US Service Animals
Hi Erica,
Thank you so much for your kind words! We’re so glad to hear that Aaron Baker made the registration process easy and efficient for you. We’ll be sure to pass along your appreciation — it means a lot to us!
If you ever need anything else, we’re always here to help.
Warm regards,
Tabby
The best service animal certification out there!
This is my third or fourth year using USSA to certify my 7 year old pitbull mix. As a 911 dispatcher, I was approved right away and having her certified as an ESA has guaranteed that Molly can continue to support me as I've moved homes a few times in the last couple of years. Michelle and everyone at USSA are extremely kind and knowledgeable; you can tell they love their job. I have had a few landlords give some pushback due to no-pet policies but the ESA letter that I was provided quickly shuts down any threat of legal action and protects me and my ESA. I definitely recommend USSA!
Date of experience: July 04, 2025
Reply from US Service Animals
Hi Hannah,
Thank you so much for your thoughtful and heartfelt review. We’re truly honored to have supported you and Molly over the years. As a 911 dispatcher, your work is incredibly important, and we’re so glad Molly can continue to be there for you through the challenges and transitions.
It means a lot to hear that Michelle and the rest of our team made a positive impact — we genuinely care about every person and pet we serve. We’re also happy to know that your ESA letter has helped protect your rights and ensure peace of mind.
Thank you again for your continued trust and recommendation. We’re always here for you and Molly whenever you need us!
Warmest regards,
Tabby
Aarón Baker gave great service
Aarón Baker gave great service, quick and very understanding.
All the information was given and how to find any other you need as well.
Date of experience: July 04, 2025
Reply from US Service Animals
Hi Peter,
Thank you for your kind words! We’re so glad to hear that Aaron provided you with quick, clear, and understanding service. It’s great to know you received all the information you needed — and that he made it easy to find anything else as well. If there’s ever anything more we can do, don’t hesitate to reach out!
Warm regards,
Tabby
They were very helpful and I got my…
They were very helpful and I got my order in record time.
Date of experience: July 04, 2025
Reply from US Service Animals
Hi Susan,
Thank you for your kind feedback! We’re so glad to hear that you received your order quickly and that our team was helpful throughout the process. If you ever need anything else, we’re always here to assist!
Warm regards,
Tabby
Alan Is Amazing
I worked with Alan. She is amazing. I like how she was able to explain everything. She was able to answer my question and any concerns I may have had. I really like show she listen to what I need to help me get the best plan for me and my fur baby.
Date of experience: July 04, 2025
Reply from US Service Animals
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that Alan was able to support you with care, clarity, and attention to your needs. It’s wonderful that she helped you find the best plan for you and your fur baby. We’ll be sure to share your feedback with her — it means a lot! If there’s ever anything else you need, we’re always here to help.
Warm regards,
Tabby
I still do not have items from my order…
I still do not have items from my order despite reaching out. It’s frustrating
Date of experience: June 26, 2025
Reply from US Service Animals
Hi Karen,
We’re very sorry to hear about the delay and the frustration it has caused. We want to make this right for you. We’ve requested more information so we can look into your order and assist you further. Please check your email or messages from us, and feel free to respond at your earliest convenience so we can resolve this as quickly as possible.
Thank you for your patience,
The US Service Animals Team
Hakeem was so kind and explained…
Hakeem was so kind and explained everything thoroughly. Great experience.
Date of experience: July 04, 2025
Reply from US Service Animals
Hi Jazz,
Thank you for your wonderful feedback! We're so happy to hear that Hakeem was kind and thorough in explaining everything. It’s great to know you had a positive experience — we’ll be sure to pass along your kind words to him. If you ever need anything else, we’re here to help!
Warm regards,
Tabby
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