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U.S. Polo Assn. Reviews 12,836

•
TrustScore 3.5 out of 5

3.7

Clothing Store
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Review summary

Most reviewers were somewhat happy with their experience overall. People appreciate the prices and discounts offered, along with the perceived quality and appearance of the products. Consumers find the website easy to navigate and are generally satisfied with their purchases when the products meet expectations. However, some customers have expressed mixed feelings regarding the delivery service, citing issues such as delays and packages being delivered to the wrong address. Some reviewers report negative experiences with customer service, particularly concerning returns, exchanges, and responsiveness. Consumers have also reported issues regarding the accuracy of the order, with some receiving damaged items or the wrong color.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

After placing my Polo order tracking it's delivery was easy. In doing so I was informed approximately how many days it would take until received. Actually, my order arrived one day early. I ordered 5-... See more

Rated 3 out of 5 stars
Verified

My package got delivered to a wrong address because they input a wrong apt. number to my order. Good thing there’s a photo of the delivery so I was able to track my package. The photo didn’t show the... See more

Rated 5 out of 5 stars
Verified

My search on your website was easy, smooth and I found exactly what I was looking for. I also found items that I plan on purchasing in the near future easily also and with the prices of these items I'... See more

Rated 2 out of 5 stars
Verified

I’m pretty disappointed actually. The style and material of the 3 polos that I purchased are exactly as advertised. They are extremely soft and well made, however, they shrunk so aggressively in the l... See more

Company details

  1. #363 of 724 best companies in Clothing Store
  2. #18 of 22 best companies in Children's Clothing Store
  3. #59 of 80 best companies in Men's Clothing Store
  4. #81 of 127 best companies in Women's Clothing Store

Information provided by various external sources

U.S. Polo Assn. brand products are authentic and officially sanctioned by the United States Polo Association, the governing body for the sport of polo in the United States since 1890. Today, our products are sold through our licensing program in over 135 countries at independent retail stores, department stores and U.S. Polo Assn. brand stores. The U.S. Polo Assn. brand carries clothing for men, women and children, as well as accessories, luggage, watches, shoes, home furnishings and more. The U.S. Polo Assn. brand is managed by USPA Properties, Inc., a wholly owned subsidiary of the U.S. Polo Association. USPA Properties is a for-profit corporation, and pays royalties to the U.S. Polo Association for the rights to license their trademarks. USPA Properties pays federal, state and local taxes in excess of 40 percent on all profits. As the steward of the U.S. Polo Association trademarks, Properties’ mission is to develop a long-term source of revenue for the U.S. Polo Association. This revenue is used to underwrite numerous programs for education and promotion of the sport of polo in the U.S.

Contact info

3.7

Average

TrustScore 3.5 out of 5

13K reviews

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Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

PLEASED WITH MY ORDER

After placing my Polo order tracking it's delivery was easy. In doing so I was informed approximately how many days it would take until received. Actually, my order arrived one day early. I ordered 5-Polo shirts (V-neck and tees). I also ordered a 6-item that caught my eye. It was a tank top with the big Polo logo on the front. Tried them on and all fit according to the size of shirts I ordered. Happy with the good quality.

Date of experience: June 25, 2025

Rated 1 out of 5 stars
Verified

Overall

Delivery time was great . Getting in contact with a customer care representative not so great. Need to make a return and no one has responded or contacted me back after following their prompts. Website states available coupons and coupons don’t let you apply them . Yes I read the small print and coupon should apply as it did my first order but not my second .

Date of experience: June 25, 2025

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