I just moved to US Mobile from another carrier because we were having trouble connecting my new phone to the eSim. After two different providers, 3 other reps, Fatima Shafiee, was able to finally get... See more
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The rep explained everything in detail and made sure I totally understood the next step before we started. Porting my number took the most time, but Hamza walked me through it with my previous ca... See more
Customer chat representative Bukhari was really smart in finding out why my pixel phone on ATT wouldn't see any Data although the 5G connection was working. Traced the problem through many steps to fi... See more
I had been having trouble getting RCS working after switching from Warp to Dark Star. After being bounced between a few techs, Waleed Asghar finally got me a new esim activation link that solved my is... See more
Company details
Written by the company
US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.
Try us FREE for 30 Days!
We want to make sure that our plans are right for you.
We believe you should try out our plans to decide if you like them, so we give you 30 Days Free to take our plans and coverage for a test drive.
Contact info
295 Madison Ave 15th floor, 10017, New York, United States
- +1 (878) 205 0088
- help@usmobile.com
- usmobile.com
4.8
Excellent
6K reviews
Replied to 5% of negative reviews
Typically replies within 48 hours
I was having issues with my data
I was having issues with my data. Muhammad Ramish, helped me through each step. He was very professional, helpful, and courteous. Thank you!
Date of experience: July 05, 2025
waiting time
the waiting time for customer service by phone is crazy litterly hours and when you reach them its them hour to understand your problem and to fix it
Date of experience: July 06, 2025
Hanzalah was great
Hanzalah was great. She was able to compensate for the goof up done in returning the international e-sim. She not only accepted the issue at their and but able to make up for it by giving top up.
Only issue is chat based support is very slow.
Date of experience: July 06, 2025
Muhammad Ramish did great job helping…
Muhammad Ramish did great job helping me with my issue. Very professional and courteous
Date of experience: July 06, 2025
Fast responsive chat customer service!
Fast responsive chat customer service!
I was unsure how to add a cellular plan to my apple watch and they walked me through the process in under 5 minutes. Very responsive and knowledgeable, plus the price on my plan can't be beat!
Date of experience: July 05, 2025
hanzalah was very respectful
hanzalah was very respectful, helpful and responded promptly even with my complicated issues. thanks for all the help
Date of experience: July 05, 2025
Great Customer Experience
Great Customer Experience. Minaam Naveed was incredibly patient with me while having an issue transferring my line. Got great help from Minaam Naveed .
Thanks.
Date of experience: July 05, 2025
Great Customer Service
Great Customer Service! Had an issue that was resolved at "Light Speed" by Minaam Naveed. I was up and running with my new service in no time. Thanks for your help!
Date of experience: July 05, 2025
Best Customer Service Experience
Customer service was quick and easy, my issue was solved in less than 10 minutes. I am absolutely impressed with their system!
Date of experience: July 05, 2025
RCS problems resolved
I had been having trouble getting RCS working after switching from Warp to Dark Star. After being bounced between a few techs, Waleed Asghar finally got me a new esim activation link that solved my issue. Thanks Waleed!
Date of experience: July 05, 2025
Aiman is so nice and patient
Aiman is so nice and patient! Thanks for the help!!!!
Date of experience: July 05, 2025
Great customer service!
I chatted with Dishia Ijaz and she went above and beyond to help. She was very friendly and understanding. Excellent customer service, thanks again!
Date of experience: July 05, 2025
Hassan best agent ever really fast and…
Hassan best agent ever really fast and straigth to the point
Date of experience: July 04, 2025
Shahrukh was big help!
Shahrukh was big help over our hour long call! Not only was he able to determine my issue right away but was also very patient to resolved my issue which was my own fault. But he didn't stop there!!! He explained how I saved $210 by adding a friend to my line! Shahrukh! Thank you. -JW
Date of experience: July 04, 2025
Aiman Karim was great help in assisting…
Aiman Karim was great help in assisting with my bit of a confusing issue. Customer service was great!
Date of experience: July 04, 2025
I just moved to US Mobile from another…
I just moved to US Mobile from another carrier because we were having trouble connecting my new phone to the eSim. After two different providers, 3 other reps, Fatima Shafiee, was able to finally get my new iphone working! She was patient and understanding, and got the job done. Thank you so much!
Date of experience: July 04, 2025
horrible experience trying to order new…
horrible experience trying to order new service and getting scammed out of a new phone i waited on.waited and kept waiting for the pixel and new service just for them to freeze up and sell everything.
Date of experience: July 03, 2025
chat with aiman.
chat with aiman.
real person. no chatbot.
top service.
fast.
helpful.
5 of 5
Date of experience: July 04, 2025
Their online support was very helpful…
Their online support was very helpful and patient. Thank you Minaam Naveed !
Date of experience: July 03, 2025
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