Usemyframe Reviews 6

TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

6 reviews

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1-star

Rated 2 out of 5 stars

Zero Customer Support

Sure you get a good price for your prescription BUT if anything goes wrong, you get ZERO support. No response to emails whatsoever. Might be better to pay a bit more to the other bigger vendors; if anything goes wrong, at least, they will back up their products.

Date of experience: July 03, 2025

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Rated 5 out of 5 stars

Very very good

Absolutely first rate service and a price which was literally 1/3 of the price I paid for my spectacles at a local optometrist. The local optometrist charged me over $200 for my lenses and frame, the exact same lenses with a superior anti-reflective coating and a nicer frame cost me $80. Highly recommended

Date of experience: June 05, 2025

Rated 1 out of 5 stars

Zero customer support

You pay them in advance And they never respond to any emails, no matter how many times you contact them. It has been two weeks and I still don't have my order. I will wait one more week and then report it as fraud to my credit card company.

Date of experience: April 21, 2025

Rated 5 out of 5 stars

Get your eyeglasses here!

This company dies amazing work cutting prescription lenses of all kinds for good good prices. Customer service is personal & always helpful. Forget your go optic and other e commerce eyeglasses. You will love what you get from Usemyframes.com

Date of experience: February 19, 2025

Rated 1 out of 5 stars

I sent my frames to them and what I…

I sent my frames to them and what I received back, did not fit the frames properly. I sent them back a second time and what I received still did not fit properly. Buyer beware if you want some thing of quality don’t use this company.

Date of experience: September 05, 2023

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Rated 5 out of 5 stars

Absolutely Fantastic Experience!

Absolutely fantastic experience! Sent a rather expensive set of demo frames in to be fitted with Rx lenses. They were received by the company on Monday and done on Thursday. Prescription is correct and workmanship is excellent.

I stopped at the actual store to pick them up because it was only an hour drive or so. And the owner was super friendly. Everything is done right on site for much less than other replacement lens sites. Will be sending a few more frames to them in the new year to be done. Highly recommend!

Date of experience: December 08, 2022

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