USA CarShip Reviews 1,258

TrustScore 4.5 out of 5

4.4

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the professionalism, responsiveness, and clear communication of specific agents, highlighting their dedication to providing outstanding support and ensuring a smooth, stress-free car shipping process. Many reviewers specifically mention agents who kept them informed every step of the way, demonstrating a commitment to customer satisfaction. People appreciate the friendly, knowledgeable, and efficient service they received. However, a minority of reviewers report issues with pricing, claiming that initial quotes were significantly lower than the final price. Some customers mention problems with unfulfilled promises, difficulties in obtaining refunds, and negative experiences with specific agents. Despite these concerns, the majority of consumers express satisfaction with the company's service, emphasizing the positive experiences they had with particular agents who provided excellent support and reliable communication.

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Rated 1 out of 5 stars

I would definitely not recommend this company, specifically I would not work with "Jason Walker" (Fake Name). Jason is not very communicative and does not speak very good english first of all. Second... See more

Rated 5 out of 5 stars

The greatest experience was dealing with Ron James,he made me and my wife feel comfortable and at ease because this was our first time having her car transported.Her Nissan Rouge was transported in... See more

Rated 5 out of 5 stars

David Mayer was amazing. At first I was worried whether the company was legit since the price they gave me (500 to ship a car from austin to san diego) seemed too good to be true. But David stuck to h... See more

Rated 5 out of 5 stars

My representative/sales consultant Mr. Scott Robinson was amazing to work with. I have now used USA Carship on two occasions, and both times have been smooth and efficient. The process was easy and p... See more


Company details

  1. Trucking Company
  2. Truck Rental Agency
  3. Vehicle Shipping Agent

Written by the company

We have built our network in an extremely innovative manner, leveraging new technologies to make it possible for customers with multiple vehicles or who want a reliable car delivery experience. From top to bottom, our team works tirelessly to deliver the highest quality services — every time. With over 14 years of combined experience, we helped many customers and delivered their cars on the door step. USA CarShip company has grown to one of the largest auto transport companies in the country in less than ten years! The reason is simple: After reaching a growth rate of about 50% every year, it was clear that we needed to invest more and increase our investment capacity. Our current stock-pile count includes all types (road, highway & rail) vehicles which are used for transporting cars from point A city to B city to their final destination and delivered directly to customers place.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

I would definitely not recommend this…

I would definitely not recommend this company, specifically I would not work with "Jason Walker" (Fake Name). Jason is not very communicative and does not speak very good english first of all. Second of all, the car was supposed to be picked up on Sunday, June 21st and never was. We then get a call from him saying on someone can come Monday or Tuesday "But it will be extra charge", bad practice? THEN, he sends a driver to pick up the car who shows up in a Ford F-150 and a flat bed to put the car on, where the car does not even fit and scratches up the car. On top of that, today we get a call that he found a driver for $795, and all of a sudden the company who will pick up the car says no it's $1,000 and USA CarShip does this all the time to increase prices.

Date of experience: July 07, 2025

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Rated 1 out of 5 stars

Not a low enough score

Not a low enough score. First, they quoted me 715.00 then they did not pick the vehicle up. After 5 days they stated they could pick up the vehicle, but the cost would be $1700.00, and they are not refunding my deposit! A quote is a quote but over doubling it because they could not do their job and then hide behind a contract that they did not fulfill. It is a scam Buyer beware.

Date of experience: April 10, 2025

Rated 5 out of 5 stars

Good experience

Shipping was timely and seamless. It was great working with Frank Steven. He was very supportive with effective communication.

Date of experience: June 25, 2025

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Rated 5 out of 5 stars

Trustline Carriers

Trustline Carriers, especially William, was great to deal with. Very professional and easy to reach. Load was ready on time, and the customer was happy. We look forward to future loads.

Date of experience: June 30, 2025

Rated 1 out of 5 stars

Bad experience and double price, failed to answer and refund deposit back

Please be aware of this company. They will give you low cost quote and then double your price at the shipping date if you have no choice. They were not able to pick up the car as promised for a week and forced you to pay more and more. Harris Jason is the person you do not want to work with. Stay away from this unless you want to get more trouble. Also failed to refund the deposit back as promised after could not pick up your car, we had to dispute with the bank. They will ignore answering you.

Date of experience: June 24, 2025

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Rated 1 out of 5 stars

No stars

No stars, they are a complete scam, no ethics or character...avoid at all costs, I will use every avenue available to make sure no one uses them, Anna Martin is the name used, she is the worst, Henry the manager was too, took me for 200 dollars, tried to get an additional 250, fool me once shame on you, fool me twice shame on me, pay the extra and find a reputable company to ship your car

Date of experience: June 23, 2025

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