Verified
Shipping was fairly quick after it got shipped. And the motorcycle is exactly what we were wanting for out 3 year old. Live that the training wheels attach the back tire.
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
The item I ordered arrived promptly and my granddaughter loves it. Some of the images in the directions are not very clear and could use updating but other than that, we are quite pleased with the pro... See more
Company replied
Verified
I have placed 3 orders so far and love their products! I’ve ordered a total of 6 battery operated cars along with extra batteries since they get used ALOT! Any issues or concerns I may have are handle... See more
Company replied
Customer service was wonderful when I thought I had a problem. My 4 year old grandson received the car for his birthday present. He loved it. Imagine his excitement when it played happy birthday to hi... See more
Company replied
Company details
- #11 of 15 best companies in Children's Store
- #7 of 15 best companies in Baby Store
- #9 of 22 best companies in Children's Toys Store
- #49 of 109 best companies in Gift Shop
- #5 of 8 best companies in Toy and Game Manufacturer
- #10 of 25 best companies in Toy Store
Written by the company
Committed to the design and production of kids' ride-on cars, offering a 12-month limited warranty and free technical support, TOBBI, a direct retailer of the factory, always be there to offer you the best quality products at the fairest price!
Contact info
2090 S Etiwanda Ave, 91761, Ontario, United States
- 909-789-1719
- service@tobbi.com
- us.tobbi.com
4.6
Excellent
154 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Verified
Shipping was fairly quick after it got…
Shipping was fairly quick after it got shipped. And the motorcycle is exactly what we were wanting for out 3 year old. Live that the training wheels attach the back tire.
Date of experience: March 15, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
Nice to know our product and service have met your expectation.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Advertisement
Verified
Car was easy to assemble
Car was easy to assemble, so cute and a perfect size for my granddaughter. Delivery was also very quick.
Date of experience: February 26, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
Nice to know our service has met your expectation.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
My grandson loves it
Date of experience: March 01, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
Nice to know the item has met your expectation.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
Four-year-old Loves It!
The item I ordered arrived promptly and my granddaughter loves it. Some of the images in the directions are not very clear and could use updating but other than that, we are quite pleased with the product!
Date of experience: February 22, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
Nice to know our product has met your expectation.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
For the issue of the directions ,we have reported it to the factory to improve.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Great product and service
Customer service was wonderful when I thought I had a problem. My 4 year old grandson received the car for his birthday present. He loved it. Imagine his excitement when it played happy birthday to him. I love the product!
Date of experience: February 18, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
Nice to know our service has met your expectation.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Advertisement
Verified
great my child and her brother rides it…
great my child and her brother rides it when it is nice out
Date of experience: January 27, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
Nice to know the item has met your expectation.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
item exceeded my expectations
item exceeded my expectations, assembly was simple, item arrived quickly, granddaughter really enjoys it. look forward to lots of fun times together
Date of experience: February 06, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
Tobbi has an amazing customer service…
Tobbi has an amazing customer service department. I had an issue with the wheel on a Mercedes for our grandson. It was resolved immediately. The car was our grandson’s favorite gift for his first birthday.
Date of experience: January 02, 2025
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
I was pleasantly surprised about a…
I was pleasantly surprised about a return call with a problem. The only problem I has was on one of my calls I was holding to speak tp someone then 2 minutes later the line went dead this happened twice.Response time to calls with problems was a 10 out of 10. I is a little hard to understand whoever answers calls. Tobbi is worth purchasing from.
Date of experience: December 25, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Advertisement
Received my son Gift it’s very…
Received my son Gift it’s very powerful.!
Date of experience: December 25, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Sent a product that had clearly been…
Sent a product that had clearly been used: scratches, missing parts, parts bent out of shape, etc. Tried to put it together, nothing worked, no motors, lots of tears. It was for my grandson for the holiday and they kept asking what was missing. When sent them pictures, they wanted me to return it and did nothing to help have it working in time. Finally got them to send return label but too late, ruined his and my holiday.
Date of experience: December 20, 2024
Reply from TOBBI
Dear Customer,
So sorry for the inconvenience caused.
Please no worry we will help you solve the issue soon.
Any issue or doubt, please be free to contact us at service@tobbi.com
Thanks for your kind understanding.
Best Regards,
TOBBI Customer Service Team
Verified
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
I recommend this website
I recommend this website! We bought a ride on car for my son. He likes to ride off the cement and rides on top of rough patches. One of the wheels cracked. We tried to look for replacement online but we couldn’t find any. We even tried gluing it but it didn’t last long. We emailed them to see how much a replacement tire would cost. They emailed back and said they would send one for free. Great customer service! I highly recommend. I’m buying a second ride on car.
Date of experience: December 06, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Advertisement
Verified
Received the 12V Kids Ride on Truck
Received the 12V Kids Ride on Truck, Electric Off-Road UTV Truck Battery Powered. Well made. Grandson loves it !!!
Date of experience: November 11, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
The site was very easy to use and my…
The site was very easy to use and my items were shipped right away. My grandsons absolutely loved their gifts. It was an amazing deal on top of everything else!! 💕🎉
Date of experience: November 03, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
Excellent response time
Excellent response time! I made an order one day and it was delivered the next -- a Sunday!
Date of experience: November 02, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
Good and honest company to deal with
Good and honest company to deal with. I have bought from them several times and any problem that I ran into they quickly and promptly resolved it and I appreciate them for that. I also highly recommend them for your kids or grandkids toy needs.
Date of experience: October 31, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Advertisement
Verified
Outstanding!!!!
Awesome experience and easy to assemble, it really looks great for the kids
Date of experience: October 28, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
So adorable!
I haven't yet gifted it to my 2YO niece, but it is so adorable and was quite easy to assemble. I think she'll love it! There are so many charming details, from the working headlights, taillights, horn, music hook-up and door latches to the "vroom" the engine makes when it starts up.
Date of experience: October 06, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Any issue or doubt, please be free to contact us service@tobbi.com
Thanks again for supporting our store.
Best Regards,
TOBBI Customer Service Team
Verified
Our 2 year old grandson loves it
Our 2 year old grandson loves it. The product is just as described on the website. The only thing I would change is the horn. It needs a louder horn. The horn is like a squeaky dog toy.
Date of experience: October 04, 2024
Reply from TOBBI
Dear Customer,
Thanks for your message.
We do appreciate your trust.
As a growing brand, we are trying our best to provide our customers with better shipping, products and customer service.
Any issue or doubt, please be free to contact us service@tobbi.com
Thanks again for supporting our store.
Have a great day.
Best Regards,
TOBBI Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.