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Rated 5 out of 5 stars

We have been purchasing the iDream 3 Head Massager for years and are very happy with its performance and reliability. Great product!

Rated 5 out of 5 stars

While the product didn’t quite work out for my needs, I was genuinely impressed by how Breo handled the return. Their customer service was quick, understanding, and made the return process super easy... See more

Company replied

Rated 5 out of 5 stars

The compression gradually get stronger so it more relaxing, just 10 minutes using this helps me sleep better.

Rated 1 out of 5 stars

It's painful and very loud, making it far from relaxing. I reached out to the company for a return slip, but they keep responding with discount offers instead. Now they say I have to wait three weeks... See more

Company replied


Company details

  1. #94 of 132 best companies in Health and Beauty Shop
  2. #90 of 123 best companies in Online Marketplace

About Breo

Written by the company

Shop N5 mini Shop head massagers Shop eye massagers Shop neck massagers Shop scalp massagers Use code 23BFCM to get 25% off sitewide at Breo

About Breo

Breo is a brand founded in 2000, specializing in portable massagers for 23 years with more than 200 direct-sale stores in over 50 countries globally. Breo and its subsidiaries have a total of 769 domestic and foreign patents throughout the company development over the past 23 years. Breo launch new models and innovative concepts frequently with international design awards like Red Dot, Good Design Award, and IF design award, etc. Breo was listed in SSE-STAR market in July of 2021, as the first smart portable massager company.

Free 48-hour shipping on all US orders; 30-day money back guarantee; 1-year warranty; superior customer support.


Contact info

4.0

Great

TrustScore 4 out of 5

106 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5/5

⭐⭐⭐⭐⭐ 5/5 – Great for Hand Pain and Daily Relaxation!
I’ve been using the Breo iPalm 520e for a little over a month now, and it’s honestly been a game changer for my hands. I type all day for work, and by the end of the day, my fingers and palms usually feel stiff and sore. This device has become part of my evening wind-down routine.

What I love:

The air pressure massage feels amazing—almost like a rhythmic squeeze and release that really loosens up tension.

The heat function is super soothing, especially on cold mornings or when my joints feel tight.

It's very easy to use. Just slip your hand in, press a button, and relax.

It’s also cordless, which I love. I just charge it every few days and keep it on my coffee table.

I like that you can adjust the intensity—when I started, I stuck with the lowest setting because the pressure was stronger than I expected. But now I use the medium one and it’s perfect.

A couple of small things:

There’s no display showing what pressure or heat level you’re on, which would be nice.

You do have to reposition your hand sometimes to get the pressure in the right spots, especially if you have smaller hands like mine.

But overall, this thing really works. My hands feel more relaxed and less achy. I even notice that I sleep better after using it. Totally worth the money if you deal with hand pain, arthritis, or just want a really good hand massage at home.

Would absolutely recommend it!

Date of experience: July 02, 2025

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Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Great Customer Service Support

Although the scalp massager didn’t work for me, the customer service was excellent! Working with me to address any and all issues. I appreciate their promptness and attentiveness to the situation.

Date of experience: June 20, 2025

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Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Good for scalp

Date of experience: June 11, 2025

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Reply from Breo

That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.

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Rated 5 out of 5 stars

Excellent customer services and good…

Excellent customer services and good product! Easy to use and effective!

Date of experience: June 03, 2025

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Reply from Breo

Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with our product and service.

Rated 1 out of 5 stars

It is hurts and it is loud

It's painful and very loud, making it far from relaxing. I reached out to the company for a return slip, but they keep responding with discount offers instead. Now they say I have to wait three weeks for the return slip. Since the return policy is only 30 days, that would mean I'd miss the deadline to get my refund. This company feels like a scam!

Date of experience: June 01, 2025

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Reply from Breo

We’re truly sorry to hear about your experience and the inconvenience caused. Our team has already responded to your message and offered an alternative after-sales solution, but we have not yet received a reply from you. Please rest assured that we are committed to resolving this matter for you and will continue to reach out to assist you further.

Rated 5 out of 5 stars

Good Policy

While the product didn’t quite work out for my needs, I was genuinely impressed by how Breo handled the return. Their customer service was quick, understanding, and made the return process super easy — no hassle, no fees. It’s rare to find a company that stands by its customers even when things don’t go perfectly. I really appreciate that and would consider buying from them again based on the experience alone.

Date of experience: May 26, 2025

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Reply from Breo

Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with our product and service.

Rated 2 out of 5 stars

What is the app in UK please

What is the app in UK please. I can't find it

Date of experience: June 21, 2024

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Reply from Breo

Thank you for your feedback, and we're sorry for any confusion caused.

Due to platform limitations, we’re unable to provide a direct download link here. Could you please contact us at support@breocare.com? Our team will be happy to assist you with the correct app and any other questions you may have.

We appreciate your understanding and look forward to helping you!

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Rated 5 out of 5 stars

The head / helmet massager is a cool…

The head / helmet massager is a cool product that helps me relax and soothe aching muscles in my head and forehead. The Customer Service was very helpful. The piece is easy to use and stores nicely in my closet. Hi recommend the Breo iDream 5S if you are looking for some calming and relief from head tension.

Date of experience: May 02, 2025

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Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Easy to use and great customer support

Date of experience: April 25, 2025

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Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 5 out of 5 stars

Great quality massager brush

This is a great brush to help with relaxation. It is well made and sturdy. Customer service was prompt in their communication.

Date of experience: April 21, 2025

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Reply from Breo

Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with our product and service.

Rated 5 out of 5 stars

Great product! Great customer service!

The Breo scalp massager works wonderfully. Customer service is very helpful and responsive! They worked very quickly to resolve my issue and I highly recommend their service and products.

Date of experience: April 16, 2025

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Reply from Breo

We truly appreciate your feedback! It’s our pleasure to assist you, and we look forward to serving you again in the future.

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Rated 5 out of 5 stars

Breo IDream 5S Head Massager

I ordered the Breo IDream 5S Head Massager (the one that looks like a helmet). The delivery was super quick. The item came well packed and everything had a luxury feel.

The helmet itself is a very well made product.

I charged it for a few hours before I used it. I downloaded the Breo App and was able to connect this to the massager. In the app, you can control the amount of pressure and heat etc

The massager is quite quiet (can’t be heard in the next room). It has an adjustable piece at the back so you can make it looser or tighter.

Date of experience: April 15, 2025

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Reply from Breo

That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.

Rated 4 out of 5 stars

I've been using the breo head massager…

I've been using the breo head massager for a month now and I love it. It's very relaxing and my hair looks better.

Date of experience: March 03, 2025

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Reply from Breo

That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.

Rated 5 out of 5 stars
Verified

This product is sooo amazing

This product is sooo amazing. It makes your scalp feel really good during and after massaging. I am obsessed. I would recommend to everyone 100%

Date of experience: February 28, 2025

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Reply from Breo

Thank you so much for your amazing review! We’re thrilled to hear that you enjoyed the scalp massage experience so much. Your satisfaction is our top priority, and we’ll keep working hard to make our products even better. Looking forward to more feedback from you!

Rated 5 out of 5 stars
Verified

I have a seven year old hand injury

I have a seven year old hand injury, severing eight tendons and all three nerves.. I had the older corded model and used it daily for nerve relief. When it died, I was surprised to find an updated Brio model. It looks and feels the same. The jury is out to see if it performs as long and as well as the corded model, While I waited for the new model, I went back to the Tens unit, which has multiple wires and the relief is helpful, but not as good. Thank you for helpig relieve nerve pain!

Date of experience: February 27, 2025

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Reply from Breo

Thank you so much for sharing your experience with us! We’re truly sorry to hear about your hand injury and the nerve pain you’ve been dealing with. It means a lot to us that our product has been able to provide some relief. We hope it continues to be helpful for you. If there’s anything else we can do to support you, please let us know.

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Rated 5 out of 5 stars
Verified

Fabulous machine for hand compression…

Fabulous machine for hand compression especially when you have arthtitic issues

Date of experience: January 31, 2025

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Reply from Breo

Thank you for your feedback. We hope you continue to enjoy the benefits of the product. If you have any questions or need further assistance, please don't hesitate to contact us!

Rated 3 out of 5 stars
Verified

Everything is good so far easy to carry…

Everything is good so far easy to carry , Easy to use but only thing you need to improve adjustment settings like from eyes its press my nose if i tight on eyes it should be adjustable from all sides.

Date of experience: January 31, 2025

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Reply from Breo

We apologize that the product did not meet your expectations. We will contact you as soon as possible to provide a better experience. Thank you for your support and understanding.

Rated 5 out of 5 stars

Best customer service!!

I wanted to take the time to express my gratitude of customer service that I have received. There was a few times of shipping delays through the holidays as expected but they maintained communication providing updates when requested. Communication and customer service these days are not heard of. I will continue to buy directly from this company in the future as a result of this!!!!

Date of experience: January 14, 2025

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Reply from Breo

That's great to hear! We're glad you're feeling good with our product.
If there's anything more we can do to enhance your experience, please don't hesitate to reach out.

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