Banner for Uphold

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Many consumers appreciate the platform's straightforward design, which they find especially helpful if they are new to crypto. People also highlight the ease of transferring assets and the availability of various crypto options. The app is considered user-friendly, with customers reporting positive experiences in buying, selling, and trading cryptocurrency. However, some consumers have reported issues with account restrictions and fund withdrawal problems, which caused them stress and frustration. Some users also expressed concerns about high or hidden fees and the complexity of certain transactions. While some customers have praised the customer service for its promptness and clarity, others have reported difficulties in getting timely and helpful support, especially when facing urgent issues.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Invited

Been a 5yr user so far, so that's gotta speak volumes in the rapidly-changing crypto world. Never a problem, nor hiccup. If anything, unexpected "positives", bonuses, support, etc. Happy investor he... See more

Rated 5 out of 5 stars
Invited

My experience has been amazing. The effort they take to keep your money safe is top notch. Im The opportunity is endless this company reviews coin before ever adding it to its platform allowing the... See more

Rated 5 out of 5 stars
Invited

Very good exchange , I recently opened a MEXC account and things are that bad that I abandoned my funds as it’s to complex to trade and you can’t withdraw fiat! With uphold you press a few buttons and... See more

Rated 1 out of 5 stars

Made an official complaint over uphold taking 3 weeks to credit my deposits one multiple occasions. Complaint has been completely ignored. When I asked for an update they told me no complaints were lo... See more


Company details

  1. #27 of 58 best companies in Cryptocurrency Service

About Uphold

Written by the company

Ranked #1 in the San Francisco Business Times Fast 100 List, Uphold is committed to making Web3 easy. As a Web3 financial platform, Uphold serves over 10 million customers in more than 180 countries.

Uphold’s patented “Anything to Anything” platform gives end users seamless access to and between digital assets and national currencies and precious metals.

The company has pioneered radical transparency and uniquely publishes its assets and liabilities in real-time on a public website (https://uphold.com/en-us/transparency).

Uphold is regulated in the U.S. by FinCen and state regulators and in the U.K. by the FCA; and is registered in Canada with FINTRAC and in Europe with the Financial Crime Investigation Service under The Ministry of the Interior of the Republic of Lithuania.

Contact info

You should know

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Learned the hard way

Learned the hard way. if withdrawals are held 'for compliance' during market peaks, it's a a cam. found a place where my requests process in minutes, not weeks keeping profit.

Cryptoedge - passed. process payment in 20 minute, uphold held my $5k for 11 days during a crash.

Date of experience: April 30, 2025

Rated 1 out of 5 stars

Made an official complaint over uphold…

Made an official complaint over uphold taking 3 weeks to credit my deposits one multiple occasions. Complaint has been completely ignored. When I asked for an update they told me no complaints were logged, once I showed the proof they told me it actually was logged and that they were working on it, they have since closed my account. Absolutely shocking customer service and has cost me financially not to mention the stress involved. AVOID

Date of experience: May 22, 2025

Rated 5 out of 5 stars

Reliable, Fast, and User-Friendly – A Must-Have App!

I’ve been using Uphold for a while now, and I can confidently say it’s one of the best platforms out there for managing crypto, precious metals, and even traditional currencies. The interface is clean and incredibly easy to navigate, even for beginners. What really sets Uphold apart is the speed and transparency — transactions are fast, and I always know exactly what I’m paying in fees (which are super reasonable).

I love the flexibility to convert between crypto, stocks, and fiat instantly, and the auto-pilot recurring buy feature helps me stay consistent with my investment goals. Plus, the added layer of security and two-factor authentication gives me peace of mind knowing my assets are protected.

Customer support has been responsive and helpful every time I’ve reached out — a rare thing in this space. Whether you’re a seasoned trader or just getting started, Uphold is a solid, trustworthy platform. Highly recommended!

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Love Uphold

Easy, safe transactions. Earn more interest than my regular bank

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

5th Year Satisfied User

Been a 5yr user so far, so that's gotta speak volumes in the rapidly-changing crypto world. Never a problem, nor hiccup. If anything, unexpected "positives", bonuses, support, etc. Happy investor here. (Not so much due to my portfolio, though... 🥴😆😏😔...🤘

Date of experience: July 06, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look