Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers highlight the excellent service provided, noting its honesty, transparency regarding fees, and speed. Many reviewers successfully unlocked their phones, praising the easy-to-follow process and prompt communication. Consumers also appreciate the responsive and helpful customer service team, who address emails quickly and work diligently to resolve issues. Several reviewers specifically mention the company's willingness to issue refunds when unlocks are unsuccessful, further solidifying their trustworthiness. People report that the company offers competitive pricing compared to other unlocking services. While some reviewers experienced delays or encountered issues with specific carriers or payment methods, the majority express satisfaction with the overall experience. Many customers express their gratitude and recommend the company to others seeking reliable and efficient phone unlocking services.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

Great service. Unlockbase.com was honest and upfront with their service fees unlike other providers who have hidden fees and charges. Bit expensive but gets the work done.

Company replied

Rated 5 out of 5 stars

This is the second phone I’ve successfully unlocked using their service, and once again, everything went smoothly. The process was fast, affordable, and super easy to follow. Their communication is to... See more

Company replied

Rated 5 out of 5 stars

100% effective 100% real 100% refunds if they cannot carrier unlock your phone. Yes the pay is high for some carriers like metro or tmobile but its fast

Company replied

Rated 5 out of 5 stars

I had an amazing experience with this company! The customer service is very quick to respond and 3 out of the 4 unlocks I submitted were successful! The one that wasn’t was refunded automatically. Cou... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Internet Service Provider

Written by the company

We are leaders in Cellphone Remote Unlocking services and will provide you with an unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Iphone 15 pro sim unlocking

Great service.
Unlockbase.com was honest and upfront with their service fees unlike other providers who have hidden fees and charges.
Bit expensive but gets the work done.

Date of experience: July 04, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Boony! We are very happy to hear that you liked our service and we look forward to assisting you again!

Advertisement
Rated 5 out of 5 stars

Highly recommended

I had an amazing experience with this company! The customer service is very quick to respond and 3 out of the 4 unlocks I submitted were successful! The one that wasn’t was refunded automatically. Couldn’t be happier!

Date of experience: July 03, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Justin! We are very happy to hear that you liked our service and we keep working on finding a solution for your fourth device as well. Thank you again!

Rated 5 out of 5 stars

Fast satisfactory response

Fast satisfactory response

Date of experience: July 01, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Darin! We are very happy to hear that you liked our service and we look forward to assisting you again!

Rated 5 out of 5 stars

UnlockBase came through for me again!

This is the second phone I’ve successfully unlocked using their service, and once again, everything went smoothly. The process was fast, affordable, and super easy to follow. Their communication is top-notch, and they delivered exactly as promised. I highly recommend UnlockBase to anyone looking for a reliable unlocking service they’ve earned my trust 100%. Thanks again!

Date of experience: June 29, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Louis! It is great to hear that you were fully satisfied also with your second order and we are looking forward to assisting you again. Thank you!

Rated 5 out of 5 stars

100% effective 100% real 100% refunds…

100% effective 100% real 100% refunds if they cannot carrier unlock your phone.
Yes the pay is high for some carriers like metro or tmobile but its fast

Date of experience: June 23, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Alexander! We are very happy to hear that everything worked out to your full satisfaction and we hope you enjoy the carrier freedom with your unlocked iPhone. Thank you!

Advertisement
Rated 5 out of 5 stars

for the its that the solution worked…

for the its that the solution worked and has worked time and time again

Date of experience: June 13, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Brian! We are very happy to hear that you liked our service and we look forward to assisting you again!

Rated 5 out of 5 stars

Great service. Responsive customer service.

I tried to unlock two phones from two different networks. One worked inside an hour, the next took nearly 2 weeks. But the customer service team were great and always answered my emails inside 30mins. They worked hard to sort the issue which was eventually resolved, and they refunded me the cost for that phone as it took so long. But they were already half the price of other services I found online. I would definitely recommend this service.

Date of experience: June 12, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Bee! We are very happy to hear that you were satisfied with our service despite the delay with your second code and we hope that you enjoy the carrier freedom with both of your unlocked devices. Thank you!

Rated 5 out of 5 stars

perfect service

Date of experience: June 08, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Nqobani! We are very happy to hear that you liked our service and we look forward to assisting you again!

Rated 5 out of 5 stars

Best Iphone Unlocking service in…

Best Iphone Unlocking service in competing companies always use their service

Date of experience: June 04, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback! We are very happy to hear that everything worked out to your full satisfaction and we hope you enjoy the carrier freedom with your unlocked device. Thank you!

Advertisement
Rated 5 out of 5 stars

was perfect

was perfect. fast and reliable. highly recommended

Date of experience: June 02, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Jeremy! We are very happy to hear that you liked our service and we look forward to assisting you again!

Rated 5 out of 5 stars

Unlockbase is the real deal

Unlockbase is the real deal! A real life saver! I made a purchase, and within 10 minutes I received the code. I was switching from boost to AT&t. But Boost's policy states that the device has to be active for 12 months at least. My phone is only a month old, fully paid for, but I refuse to deal with boost cell service any longer. I've been a customer with them for over 10 years. But when I relocated, the cell service out in my area where I live and work, is trash. So when I finally said enough was enough, I begun the transfer service process, and that came to a halt when I found out that my device was locked. And Boost were unwilling to help me, and I was without any cell service. I decided to take a chance with Unlockbase, and I am so glad that I did. They are legit!

Date of experience: May 30, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Chaise! We are very happy to hear that everything worked out very quickly and to your full satisfaction and we hope you enjoy the carrier freedom with your unlocked device. Thank you!

Rated 5 out of 5 stars

Amazing Service!

Amazing Service!
Love All The Way From Nigeria!

Date of experience: May 30, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Chloe! We are very happy to hear that you liked our service and we look forward to assisting you again!

Rated 5 out of 5 stars

They told me 72 hours but my phone was…

They told me 72 hours but my phone was unlocked within 24 hours.. great experience and will definitely use again

Date of experience: May 23, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Phoebe! We are very happy to hear that everything worked out to your full satisfaction and we hope you enjoy the carrier freedom with your unlocked device. Thank you!

Advertisement
Rated 1 out of 5 stars

CPH2669 unlock my phone device

CPH2669 unlock my phone device

Date of experience: May 17, 2025

UnlockBase logo

Reply from UnlockBase

Thank you for reaching out, Jan! This appears to be a mixup with a different website as we cannot find your name in our system. If you have placed an order with us, please contact us directly at info@unlockbase.com so we can assist right away. Thank you!

Rated 1 out of 5 stars

A complete joke

A complete joke. They did not live up to the committed time and never got the codes dont use them

Date of experience: May 10, 2025

UnlockBase logo

Reply from UnlockBase

Thank you for your feedback, Brian!

We are very sorry that your order got delayed due to technical issues on the supplier end which are out of our control and affect all unlock service providers equally. Since supplier issues can occur at any time without prior notice to us, our 100% Money Back Guarantee has you covered in any case.

We fully understand your anticipation to have your device unlocked successfully, so please rest assured that we are doing our best to have this done as quickly as technically possible and our Support Team will keep you in the loop until this case is resolved to your full satisfaction. Thank you for your patience and understanding!

Rated 5 out of 5 stars

Fast and Reliable

Fast and Reliable. Took me less than 2️⃣ days and phone was unlocked

Date of experience: April 18, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Wilfred! We are very happy to hear that everything worked out to your full satisfaction and we hope you enjoy the carrier freedom with your unlocked device. Thank you!

Advertisement
Rated 4 out of 5 stars

Unlocked my Boost XT2201-3 Edge+ in…

Unlocked my Boost XT2201-3 Edge+ in about 30 minutes for about $30. While I wish there were a cheaper Boost unlocking service, I couldn't find one and of the many at this price point this one seemed the best reviewed - probably because I am being offered a 20% refund for writing this review but overall my experience was satisfactory and I was pleased with the turnaround time.

Date of experience: April 15, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Jason! We are very happy to hear that you liked our service and we look forward to assisting you again!

Rated 5 out of 5 stars

unlock Iphone 14 AT&T

Reliable and efficient network Carrier unlock services. excellent customer service

Date of experience: April 13, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Joyce! We are very happy to hear that you liked our service and we look forward to assisting you again!

Rated 5 out of 5 stars

Sim lock info

Sim lock info I requested
came back really quick. Can't wait to try their unlock service.

Date of experience: April 04, 2025

UnlockBase logo

Reply from UnlockBase

Thank you very much for your feedback, Kevin! We are very happy to hear that you liked our device check service and we look forward to assisting you with unlocking your device!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look