Unitrophy.com Reviews 309

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Ordered two customized posters ("Soccer Life Lessons") for my young two boys. They came exactly as ordered and as portrayed online. Customization included jersey color, number and name; hair style/c... See more

Rated 5 out of 5 stars

Everything about this experience was great! I thought it was so creative to be given the option to choose colors down to the tiniest detail! Really makes it even more personalized. Loved how you can... See more

Company replied

Rated 5 out of 5 stars
Verified

I made a mistake during the ordering process , i accidentally missed something and 100% my fault. I called not expecting anything but the way they handled the situation , the kindness and understandin... See more

Company replied


Company details

  1. Clothing Store
  2. Art Supply Store
  3. Bedroom Furniture Store
  4. Living Room Furniture Store

Written by the company

At Unitrophy, we focus on Art & Technology with the desire to assist our customer in finding the Unique Personalized Gifts for their beloved ones. We provide personalized poster, canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more.


Contact info

4.1

Great

TrustScore 4 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Great experience.

I made a mistakeon my order. As soon as I noticed it I made contact. They told me to reorder and they would cancel my first order. I did as told and they immediatelydid as they said. I received the order and it was perfect. Great company to do business with.

Date of experience: November 12, 2024

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Rated 5 out of 5 stars

Returning customer

This is the second time we’ve used UniTrophy and once again, we were blown away by the quality of the product and the fast shipping. Will definitely use again!

Date of experience: November 07, 2024

Rated 4 out of 5 stars
Verified

The products were wonderfully made, bad communication.

The products were wonderfully made.
I was disappointed in the amount of time it took to receive. Communication was not the greatest. I reached out two weeks after my order and they returned an email back immediately and at that time told me it was shipped the day before. Why does it seem it took me reaching out to the company for them to ship the order?

Date of experience: September 27, 2024

Rated 5 out of 5 stars

Came exactly as ordered and portrayed.

Ordered two customized posters ("Soccer Life Lessons") for my young two boys. They came exactly as ordered and as portrayed online. Customization included jersey color, number and name; hair style/color, skin color, etc. From behind, they both carry a good resemblance to my two boys.
For those complaining about framing, nowhere does Unitrophy say that the product comes framed. It comes nicely rolled up in a cardboard protected package. The printing seems good quality also.
Now I will take it to my local framing shop for simple framing and hanging. Very satisfied as these will be Christmas gifts come December.

Date of experience: October 09, 2024

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Rated 1 out of 5 stars
Verified

Was sent the wrong package

Was sent the wrong package. Have sent multiple emails and sms with no reply.
Did not receive what I ordered and now no contact. But glady send me emails trying to sell me more. Trying sending me what I paid for then we can talk.
Not a happy customer!!!!!!!!!!!!

Date of experience: August 23, 2024

Rated 1 out of 5 stars

Buyer beware

Buyer beware. My husband ordered the football player. The personalization was correct but make no mistake this is a $7.99 poster with no frame. We were charged $52!!!! I could have done this at Walgreens. They will not refund because the item is correct and they do not care if you are unsatisfied. Garbage.

Date of experience: August 21, 2024

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Rated 5 out of 5 stars

The poster was exactly as ordered

The poster was exactly as ordered - every detail was 100% accurate. It was a gift for my daughter and she loved it! I received the order within a reasonable timeframe. No complaints from me!

Date of experience: July 26, 2024

Rated 5 out of 5 stars
Verified

Nice print

Nice print, followed all modifications and colors look nice.We wrote “Love Mom & Dad” at the end but in the body of the text it said “I Hope” and I wish they caught it and changed to “we” since it’s from both of us.

Date of experience: July 23, 2024

Rated 1 out of 5 stars
Verified

Item showed up with the wrong color…

Item showed up with the wrong color hair in the picture, dark brown…my son has dirty blinde hair. All the other customizations were correct. I contacted the seller and they said I had to pay $25 to get the right one. It’s an oversized picture that cost me $35-$40 already. I stated that I don’t feel I should have to pay for anything because it was their fault not mine. They responding saying their system defaults to brown hair and I should have caught the issue….I changed the color during my customizations because I distinctly remember trying to pick the right shade/color.

They refused to send me the right print
Order from someone other than Unitrophy

Date of experience: July 23, 2024

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Rated 1 out of 5 stars

I had place an order more than a week…

I had place an order more than a week ago and payed extra to get it shipped quicker. Till today after making complaints of no recovering an update no one has reached out to me. Very very unprofessional.

Date of experience: July 16, 2024

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