Uniqueproductsuk Reviews 9

'Carmats4U' or 'Unique Car mats'? (Unique Products UK)? provide one of the worst services I've ever had the misfortune of receiving. In the checkout before payment they stated I could receive my package (set of 3 Premium Rubber Car Mats & a Boot Tray) by the 16th of June; as I was ordering on the 12th, this seemed very reasonable at 4 days including the weekend so I made my purchase.

On the 16th, I checked the tracking for both 'Carnats4U' and 'Evri' (the courier) but the status hadn't changed. On the 20th of June I emailed to find out what was going on. I didn't receive a reply till the 23rd of June which stated "we're in the final stages and you should see the tracking update shortly". The tracking remained the same.
I called on 26th of June to chase this further and was told the mats and boot tray had left the factory for the couriers. This was confirmed by 'Evri's' tracking the following day. My parcel had reached 'Evri' on the 26th and was out for delivery on the 27th, for 26mins and then was "delayed". Then, on the 30th of June, the package was out for delivery and according to 'Evri's' tracking, was then DELIVERED and SIGNED FOR at 11:49. I was at home at this time and didn't receive the package! Next, I got an email from 'DPD' (another courier) who said they are expecting my parcel! I sent 'Carmats4U' an exasperated email but to no avail. On the 1st of July I finally received my order.

I waited a total of 19 days for my order to be delivered with very little in terms of communication or apologies. As for the products themselves, they're quite poor quality. The 'Premium Mats' seem very thin, with one line of wide stitching, that doesn't feel it will stand the test of time. The Boot Tray is a cheapish PVC that was folded in three for postage and doesn't lay flat as a consequence. Overall, a poor product with a terrible service.

Date of experience: July 01, 2025

Terrible car matts at a premium price. I bought mine through a dealer with my new car, wish I hadn't bothered. The were supposed to be "Luxury executive car matts" they are actually cheap crap from china that don't even fit correctly. The response from the terrible company, stick some velcro on them then they will sit correctly. Honestly everyone reading this please avoid buying Matt's from this shower, you will regret it and they won't offer you a resolution other than a bodge job!

Date of experience: May 22, 2025

If only I could give zero stars…
Terrible customer service, waited days for a reply to an email, I replied promptly when they finally did reply and now three more days have passed and my issue is still not resolved. Paid extra for next day delivery and my order arrived one week later! Utterly shambolic! Have messaged several times to complain and had nothing back! AVOID!!

Date of experience: April 02, 2025

Waited a week to tell me they were having supply chain issues. Offered an alternative (cheaper product), but when asked if it'd mean they could guarantee expedited delivery (using up the difference in price), was told that it isn't possible. Probably fine if you're happy to wait indefinitely, but customer satisfaction doesn't seem high on the agenda.

Date of experience: March 04, 2025

Ordered car mats but when they arrived the quality was absolutely rubbish, it was like foam rubber equivalent to a yoga mat. I requested a return label and although Evri delivered they would not return as they said it was too big a percentage to return. Now unless I pay £45 to get use DHL I cannot return. The mats are truly rubbish, rather save time and money and buy direct from the dealership.

Date of experience: November 26, 2024

What a sack of shit these people are, ordered mats 2 to 3 weeks later NOTHING....... Surposedly being delivered by EVRI ..& even EVRI DONT KNOW WHERE THESE DAMNED MATS ARE (THEY AINT RECEIVED EM EITHER & their supposed to be delivering them !!!!!!!!)

Date of experience: November 22, 2024

Ordered made to measure car mats 10 days ago just arrived . Pattern not as expected . Colour 2 black 2 charcoal grey quality not as good as expected and no fitting holes or fixings . Emailed but waiting for reply . Could of bought these as halfords ! Not so unique after all sadly .

Date of experience: November 04, 2024

Ordered car mats on the 21st sept never arrived, called, order lost, did not call back. Did not track pay pal payment. General lack of customer care. Refund requested.

Date of experience: October 13, 2023

Excellent customer service, very good quality products, thank you very much!

Date of experience: December 02, 2020