Kidsaround Reviews 81

Just dont order , dont bother , its not worth it! I dont even know where to start , ordered a pair of tracksuit at 21 may , recieved the 1 and only email since then about the order saying that is going to be delivered in 3-5 days and thats it , company ghosted me so hard , i had to contact them several times /days and finslly someone answered , ofc the atitude was as low as their services she just told me that she diesnt know much about the order and that shows them DHL has returned the items to them (like its my problem) with no reason , i told them this kinda ruined the 1st june present for my girl as this was the reason i ordered it , zero symphaty , none! Told them i dont want refund , i want to re-place the order so we can still have it ad my girl wanted it so bad , they said we will email you when we find out , again ghosted , called them again after 3 weeks of zero communication , again nobody knows anything and that i will recieve a refund within 2-3 days , ok , cool , its been a week and still there is zero communication, no refund nothing , its like talking to walls....just dont bother with this company , if this is their eay of keeping the business GOOD LUCK fellas.

Date of experience: May 21, 2025

I ordered a dress for my daughter’s birthday and it never arrived. Didn’t seem as though there was any attempt to deliver it. Luckily I received a speedy refund from PayPal. Avoid this company.

Date of experience: June 12, 2025

Scam, scam, scam !!!
Do not buy anything at all from this website. No contact, no information. they just take your money and vanish. Luckily I paid on a credit card so will be going through them to reclaim it. Save yourselves the hassle and waste. Buy from somewhere else. Wish I had read this website before ordering. Just terrible.

Date of experience: June 12, 2025

I ordered a dress for my daughter and it is too big. I have phoned this company three times, messaged through their website four times and contacted them through instagram and i have heard nothing - all I want to do is return the dress? How hard can it be? Terrible customer service and website - will never use again and would tell others to avoid it and buy elsewhere. I have just bought multiple items from Angel and Rocket and Childsplay and had no issue returning items simply getting a label via their websites.

Date of experience: June 08, 2025

Scam! Scam! Scam! do not order from this site! item never arrives, website says order delivered, typical scam website!

Date of experience: May 29, 2025

Customer service is a joke. Lost order, they’d rather argue with you than do proper checks and then later sent me a code which doesn’t work and I showed them proof of this.. they say it’s working on their end. Not helpful at all. Let’s see how long the lost order refund takes. I ordered my kids clothes from Childsplay Clothing instead.

Date of experience: May 20, 2025

Very bad, very bad - do not order from this company.
Item still not arrived almost two weeks later. Customer service was well below par.

I purchased a gorgeous little outfit for my grandaughters birthday 10 days in advance of her birthday. It didn't arrive in time. Customer services don't answer their phone just let you listen to music then cut it off after a few minutes. After several failed attempts I contacted them via the chat. They refused to resolve other than wait for it to arrive and who knows when that will be as it is still in another country. Had I known the item was coming from abroad I would not have purchased. From them in the morning, "After consulting your order, the DHL carrier is encountering a software problem enabling their parcels to be delivered correctly to the addressees.
We will do our utmost to ensure that your order is delivered as quickly as possible.
We will contact them and get back to you as soon as possible."

From DHL
"There isn't a software issue, it was returned to them on them on
the 19th"

I then explained this to Kidsaround who then said they have no post sales people to help, only pre-sales and therefore unable to assist but went on to say if I'd like help with anything else to get back in touch.

"

Date of experience: May 23, 2025

I'm satisfied with my order

Date of experience: February 08, 2025

They are so rude and unhelpful! Very abrupt! Will never shop there again!!

Date of experience: September 29, 2024

Over a week later I’m yet to get my order.
Two emails and 12 telephone calls later customer service picks up.

Customer service are EXTREMELY rude! No remorse whatsoever for their inconvenience.

In summary Do not order from this site!
They claim to have an issue with their computers but they have no day when this will be resolved.
I just hope I haven’t lost my money. I needed the order as I am going away on holiday but now I have no day to receive them.

Date of experience: August 27, 2024

Awful customer service. Email to customer service bounces back!. Have called company 6 times after 4 mins of holding on i get cut off. Spent over £150 to get email saying they have issues with paypal!!! Really???. I guess my money has gone never to be returned.

Date of experience: June 25, 2024

Staff are rude and unhelpful. Tried to just scan 2 T-shirts on my order that I’d not brought up to the till and the DKNY set I bought (put together by the shop) has shorts 4 sizes smaller than the hoodie! The policy is no refunds just exchange but they’ve sold out in the size shorts I need … I think they knew this as they sold me the set. I won’t be going back, lost a very loyal customer.

Date of experience: May 12, 2024

Have lost a very loyal and consistent customer I ordered a jumper size 16 2 weeks ago I then received my order open it for it to be a 18month baby jumper !! I called to sort it out and there telling me I have to put my own hand in my pocket too print a shipping label and can’t send me a qr code when this is all there mistake !!

Date of experience: January 08, 2024

Absolute joke of from this firm. Took my order then a week later when I phoned up to find out about my delivery they informed me that they had to cancel my order due to lack of stock but yet they’re still advertising the jacket and in the size I ordered. No email no correspondence to inform me of their action. Very poor service and never buy from this company

Date of experience: December 22, 2023

BEWARE ordering from this company. I ordered an Aigle raincoat one month ago. After two weeks it had not arrived. They replied to my email saying it was showing on their tracking as having not moved from a distribution site and they were investigating. They then did not reply again. I have paid £80 for a raincoat I have not received and they will not communicate with me. Perhaps I have lost my £80.

Date of experience: October 14, 2023

I have been trying for almost a week to return a large package of items that did not arrive in time for what they were intended for. The website states that if you start a return, you will be emailed a returns label within 48 hours. It has now way exceeded this time frame and I am worried that I am running out of time as I will soon exceed the 14 days to return the items and lose £300 as a result. I have emailed, messaged on social media and made requests through the online form several times with no response. Not even so much as an acknowledgement. I have ordered from here before and always been happy but this has really ruined my thoughts on them and I will not be ordering from there again.

Date of experience: August 15, 2023

I ordered a child’s Timberland coat. The coat came up very small so I returned it. I received an email from the company to say the refund had been processed and would take 2-4 days to reach my account. 10 days later and I’ve still not received the money.
I’ve ended up logging a claim via PayPal to get my money back. PayPal can’t see any trace of a refund.
Be very carful if you are ordering from this company as something doesn’t seem quite right.

Date of experience: July 14, 2023

Fake clothing I was told by an employee who is leaving to not not buy products from this company I recieved 2 items for my baby and they looked fake the packaging had Chinese writing all over it and products all said made in china. She confirmed items are not genuine. Do not buy. I returned my items immediately

Date of experience: June 29, 2023

I have experienced extreme frustration and discomfort attempting to process a return. I ordered an item for my son's birthday celebration online, but it did not fit him properly, so I returned it just two days later. Unfortunately, I have not received my refund after an unreasonable amount of time and multiple attempts to communicate with the company through various channels, including social media and online forms. Their lack of response has made the situation even more stressful. Based on my experience, I have serious doubts about the legitimacy of this company.

Date of experience: June 10, 2023

I normally don't write reviews, but after all the bad ones about the company's returns, I thought I should share my experience. so after ordering, the items arrived within 2 days (from France). All the products were small but that because my aunt misjudged the sizing and didn't read the size guide measurements. I requested a returns label using the online form. it says it takes 48 hours to arrive to your email. I sent a contact us form email and chased up the returns label even though it wasn't the full 48 hours (paranoid after the bad reviews and that order was a huge amount). less than a few hours I received my label in my email, printed it and inserted the other document they gave when I first requested the return inside the package. dropped it at the post office, within 2 weeks I received an email saying kids around received my return. within 2 days rhe money was refunded into my account. I will be placing the order again in larger sizes. quick delivery and quality of products was really good. however I will say no one answered the customer service number.

Date of experience: April 10, 2023