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Rated 1 out of 5 stars

Customer Care at Udemy has really gone downhill. Udemy sent me an email offering me 80% discount on certain courses. I put 3 of these courses in my Cart. I applied their supplied Promo Code. And t... See more

Rated 1 out of 5 stars

The core component, the video player does not properly render the videos, often buffers and is a waste of time for learning purposes. There is no function to select video quality on mobile. Generally... See more

Rated 1 out of 5 stars

Once useful, but no longer fit for purpose as Udemy have removed the ability to take screenshots, so students cannot make their own annotated notes on slides, infographics, diagrams etc. Can you imagi... See more

Rated 5 out of 5 stars

I'm very satisfied with reasonable prices and content. Some courses are very detailed, with enough length , covery many aspects, examples and exercises. I learned a lot so far. You must choose cour... See more


Company details

  1. Education & Training

Information provided by various external sources

We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

A Game-Changer for Online Learning!


Udemy.com has truly transformed the way I learn new skills! With a wide range of affordable courses, it's perfect for students, professionals, or anyone looking to grow. I especially love the lifetime access to content—even after completing a course, I can revisit lessons anytime I need a refresher.

The instructors are knowledgeable, and many courses offer hands-on projects, quizzes, and certificates of completion. The user interface is clean and easy to navigate, whether I’m using it on my phone or laptop.

What I appreciate the most is the flexibility—Udemy lets me learn at my own pace, anytime, anywhere. Whether it’s tech, personal development, business, or creative skills, there’s always something new to explore.

Highly recommend it for anyone serious about learning and self-improvement!

Date of experience: June 05, 2025

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Rated 1 out of 5 stars

Can´t buy courses

I´ll change my review if y´all fix this, but this is the 3rd time that I´ve tried to buy a course on your site, and it hasn´t worked. I have no issues buying on amazon, or any other site - just yours. I want ways to improve my Spanish, but for some reason I always get an error message when trying to buy the course. That makes your site seem more like a scam, to be honest.

Date of experience: July 02, 2025

Rated 1 out of 5 stars

Very slow video playback!

Honestly, the video playback is incredibly slow. It’s hard to believe how unresponsive and unpolished the platform feels. Sometimes it takes almost 30 minutes just to load a previous lecture — super frustrating.

On top of that, they’ve disabled basic keyboard controls like pause and play, which makes the experience even worse. Feels like they’re not even thinking about the user at all.

Really disappointing.

Date of experience: June 29, 2025

Rated 2 out of 5 stars

Courses are okay but be aware if you…

Courses are okay but be aware if you don't like the course they will provide a credit and NOT a refund. I also think their advertising is false as courses are always on sale so the full price is not really what they plan to sell it for.

Date of experience: June 15, 2025

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Rated 1 out of 5 stars

Udemy has change the way to login via 6…

Udemy has change the way to login via 6 digit code instead my password and is impossible to login. This 6 digit code came after a lot of time and cannot use them. After a time the code didn't come at all. today I tried an our to login without succes. I paid for this courses and I am not allowed to see them. This is real burglar behavior. I know it will be time consuming for me but I will take legal action against Udemy.

Date of experience: June 27, 2025

Rated 1 out of 5 stars

Dismal Customer Care

Customer Care at Udemy has really gone downhill. Udemy sent me an email offering me 80% discount on certain courses. I put 3 of these courses in my Cart. I applied their supplied Promo Code. And the discount ended up being 61%.
I used their new Contact button. And got a series of useless questions by a remote assistant, getting nowhere. Eventually, I was connected to a real person who could give me no useful advice. Obviously, there is a technical fault but Udemy could do nothing to rectify it.
They have a new system, trying to save money, no doubt. And by the way, I tried to make a complaint to them but this is also impossible to do.

Date of experience: June 27, 2025

Rated 1 out of 5 stars

I purchased a course on Udemy called…

I purchased a course on Udemy called "The Complete IELTS Course (General) | Band 7+ | 2024 Update", but I found it wasn’t suitable for my current level.

I only watched about 3% of the content, and I’m still within the 30-day refund period. However, the platform won’t allow me to request a refund, and I’ve tried everything — the chatbot doesn’t help, there’s no human support, and even my email to udemy.com has been ignored so far.

I also reached out via Twitter and received no response.

This experience has been frustrating, especially when trying to get help before the refund window closes. I hope Udemy will see this and resolve the issue by issuing a refund.

All I want is fair treatment and a proper response.

Date of experience: June 12, 2025

Rated 1 out of 5 stars

Difficult experience because of the video player.

The core component, the video player does not properly render the videos, often buffers and is a waste of time for learning purposes. There is no function to select video quality on mobile. Generally i have had a bad experience trying to learn with Udemy. More frustrating is, this issue appears to have been going on for years, according to comment in social media threads and stuff. Don't pay for faulty and unfinished software.

Date of experience: June 20, 2025

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Rated 1 out of 5 stars

I sincerely wish I could post photos on…

I sincerely wish I could post photos on here, to show the incredibly unfair use of Dynamic Pricing on the Udemy website.

Depending on *how* you reach the Udemy defines the pricing you'll see. This morning, I was just comparing the Home screen prices.

"The Complete AI Guide" was priced at $70 via a cashback website, $40 via an Incognito window, and sometimes as low as $20 if you get a "New member" button.

Bottom line: if you're using Udemy, and the course price is over $20, you're being ripped off. Thank you for being a customer. Try going onto the website using a different browser / window, and see the price difference.

(Sigh...)

Date of experience: June 17, 2025

Rated 1 out of 5 stars

They dont provide what they say they will

I purchased a training course from them. They have disabled my ID without providing an adequate explanation as to why they have done it. This has removed my access to the training, and they will not provide a refund or any other remediation option. They took my money and ran.

Date of experience: June 06, 2025

Rated 1 out of 5 stars

There are much better alternatives

There are much better alternatives. Youtube and Coursera are free for example. Paid ones like Skillshare and MasterClass are simply better. Horible experience on the site really. Only use it because I have some overpaid courses on it.

Date of experience: June 10, 2025

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Rated 5 out of 5 stars

I've taken some great courses here!

I've taken some great courses here!
Like most places, you have to check on the course reviews, look at some of the preview lessons and see if it's giving you what you're looking for. I've been very pleased with the some of the instructors of the course that I purchased and it's helped me a lot with my career staying up to date with current techniques and software.

Date of experience: June 09, 2025

Rated 1 out of 5 stars

I was at work-course ran by mistake, no real help from support

I was at work-course ran by mistake, no real help from support

I bought a course today and it started playing on the Udemy app while I was at work. I didn’t realize it was running in the background, and now the system says I watched too much to get a refund.

The course isn’t what I expected at all — I can’t listen to the instructor’s voice, and it doesn’t teach actual soap making.

I’ve tried to get help through the chatbot but it won’t let me speak to a human. I just want a real person to hear me out and issue a refund. This feels very unfair

Date of experience: June 09, 2025

Rated 1 out of 5 stars

100+ course DELETED they are a scam now.

I would give zero stars. But can’t. I login today to do a refresh on some courses and literaly ALL MY PURCHASED COURSES are deleted. My entire account basically deleted. They keep repeating like monkeys “give me price and payment and bla bla bla. Dude u can find all info with my email. I been purchasing courses in Udemy for years we are talking about thousands of dollars GONE. Now they claim my account is “new” and no courses exists. I feel like the new direction they took is scammy. use my became a scammy indian site now. deleting customers account and entire purchases. How the heck I’m suppose to remmeber which course I paid with which credit card ???? It’s been years and years of purchases. Now I don’t have a single one. I AM NEVER USING THIS SCAMMY SITE AND IMMA MAKE AURE EVERYONE KNOWS APBUT THEIR SCAMMY TACTICS.

Date of experience: June 06, 2025

Rated 2 out of 5 stars

Unethical process setup to encourage purchase more above using already what you purchased.

I found there are "tricks" that stop you from using what you already purchased, and force you more to purchase unethically.

For example:
When I search GraalVM on the courses to purchase I get the course: Java Native Compiler in depth.
However, when I search the same under my courses it seems not to be appearing.

This is a serious issue as the courses already purchased aren't able to be looked up and utilised.

Date of experience: June 02, 2025

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Rated 1 out of 5 stars

Udemy allows businesses to swear at customers.

I left an honest review on Philakone trading course and he replied to me, "Get f#cked."

Udemy has done nothing, even after I've contacted them several times over the years. Udemy has left this comment as well as continuing to allow Philakone to sell his courses.

Udemy clearly cares far more about the businesses than they do about their customers.

Date of experience: June 03, 2024

Rated 1 out of 5 stars

Missing but Paid for Courses?

I purchased courses totaling $93.22, which were charged and posted to my credit card on April 30, 2025. Now, Udemy has no record of the payment. My courses are "missing." They have no record of the purchase. I think this organization has just stolen my money. My advice: buyer beware!

Date of experience: May 30, 2025

Rated 1 out of 5 stars

Screenshot ability removed. Courses no longer fit for purpose.

Once useful, but no longer fit for purpose as Udemy have removed the ability to take screenshots, so students cannot make their own annotated notes on slides, infographics, diagrams etc. Can you imagine a collage course where students are not allowed to have the slides or to write on them? Udemy instead advise users just to use their lame in house notes feature which is no match. This is not a serious approach to learning and Udemy should be ashamed.

Date of experience: May 30, 2025

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