Screws came out of glasses twice within the first month of wearing them. Tried to write a review on there website, unable to submit review because of glitches in the website. Information selected woul... See more
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Verified
I messed up putting my prescription in. When my glasses arrived they couldn't work for me. Ublins worked with me on getting a corrected pair sent out right away and I absolutely love them! They wer... See more
Verified
For the last few years, I’ve been ordering glasses online from Zenni because they are so ridiculously expensive at the eye doctor’s office. I usually ordered two or three pairs. A few months ago, I st... See more
Verified
Customer Service is Top Tier, I had an issue with my original order, they communicated with me promptly, solved my problem and ship me 2 new pair of my choice at the charge of the company. The whole p... See more
Company details
- #23 of 40 best companies in Glasses Store
- #48 of 105 best companies in Fashion Accessories Store
About Ublins
Written by the company
Excellent quality prescription eyeglasses
Ublins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.
One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.
Premium customer service
Our brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Contact info
6901 K Ave suite 103, 75074, Plano, United States
- 1-(601) 790-1461
- service@ublins.com
- ublins.com
Independence Day Sale
4.4
Excellent
1K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
Verified
Always get compliments on my glasses.
Great pricing, quick shipping, great product!! I have ordered from the website three times now and have been very happy with my glasses each time.
Date of experience: June 02, 2025
Verified
Everything is just great about Ublins.
Everything is just great about Ublins.
Date of experience: June 02, 2025
Verified
Verified
The BEST experience ever
The BEST experience ever, I emailed with issues and they were handled in a timely and professional manner. I would continue to support and spread good news
Date of experience: May 29, 2025
Verified
Love my glasses !
Love ny glasses !! One pair was a heavy so i was able to trade them in for another pair. All of my glasses are beautiful and i get lors of compliments!!!
Date of experience: May 30, 2025
Verified
I simply LOVE these frames I definitely…
I simply LOVE these frames I definitely get a lot of compliments
Date of experience: May 30, 2025
Poor quality of frames and poor customer service
Screws came out of glasses twice within the first month of wearing them. Tried to write a review on there website, unable to submit review because of glitches in the website. Information selected would not stay selected. Wrote them an email regarding the issues and never herald from them. I would not recommend this company.
Date of experience: July 04, 2025
Reply from Ublins
Dear Judy,
Thank you for posting this review and bringing this issue to our attention.
We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your orders. Did you send to the wrong email address? Or did you mix up us with other companies?
If there is any issue about the product, please feel free to email our customer service department(service@ublins.com). We will get back to you in the shortest possible time.
Concerning this issue, could you please email some photos of the glasses to our customer service department(service@ublins.com)for checking first?
Once locate the issue, we will know how to do next.
We are also willing to remake the new glasses and reship to you, at our cost.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
Verified
One of my two glasses fell apart…
One of my two glasses fell apart immediately. I didn't listen to the other reviews. Oh well
Date of experience: June 02, 2025
Reply from Ublins
Dear Azure,
Thank you for posting this review and bringing this issue to our attention.
If there is any issue about the product, please feel free to email our customer service department(service@ublins.com).
We'll always offer high-quality service to our customers and we will do our best to resolve any issue in a way that satisfies you.
Concerning this issue, could you please email some photos of the glasses to for checking first?
Once locate the issue, we will know how to do next.
We are willing to remake the new glasses and reship to you, at our cost.
Looking forward to hearing from you and resolving this matter promptly.
Verified
I love my new glasses I looked at many…
I love my new glasses I looked at many sites before choosing Ublins your collection of funky styles was exactly what I was looking for!
Date of experience: May 29, 2025
Verified
Love your selection of frames.
Love your selection of frames. I would to see a little faster delivery.
I am very happy overall!
Thank you
Date of experience: May 27, 2025
Verified
NO CONTACT
CUSTOMER SERVICE NOT RESPONDING TO EMAILS SENT CONCERNING A PURCHASE RETURN.
Date of experience: June 02, 2025
Reply from Ublins
Dear Audra,
Thank you for posting this review and bringing this issue to our attention.
We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your orders. Did you send to the wrong email address?
If there is any issue about the product, please feel free to email our customer service department(service@ublins.com). We will get back to you in the shortest possible time.
We have let our Customer Service Department(service@ublins.com) contact you about the return.
Looking forward to hearing from you and resolving this matter promptly.
Verified
Verified
Verified
The frames I receive was just wonderful
The frames I receive was just beautiful!! I receive lots of compliments. I love them alot .
Date of experience: May 27, 2025
Verified
Awesome
I absolutely love them! I got 2 pair for less than half of what I would've paid for 1 pair with insurance. 1 pair is a little big for my face but now I know my exact dimensions and what to look for next
Date of experience: June 02, 2025
I loved these glasses very much
I loved these glasses very much, they are very comfortable and beautiful, I give them a 5 because for me they have become special glasses ❤️
Date of experience: June 30, 2025
Verified
Don’t Hesitate
Excellent quality and every pair is unique. I love everything I purchased. I have ordered 6 pairs and I’m sure I’m purchase more!!!!
Date of experience: May 25, 2025
Verified
I am not happy with the items I…
I am not happy with the items I purchased because I get headaches whenever I put them on.
I have two other sunglasses I purchased from UBLINS some years ago, I still use them and they are very comfortable.
But these two I just bought, I am highly unsatisfied.
Date of experience: May 24, 2025
Reply from Ublins
Dear Ite,
Thank you for posting this review and bringing this issue to our attention.
But we checked your order, finding that the items you ordered were just sunglasses with non-prescription lenses.
Is the frame size too small for your face, which makes you feel headaches?
About the issue of the frame size, we showed all the details, including the frame weight under the Product Description of each frame.
Please don’t worry, we offer 30-Day Easy Return & Exchange.
If you don’t like the glasses, please contact our customer service department(service@ublins.com)within 30 days to do exchange and return or or get other solutions.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
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