The best B2C solar resource available...
A very unique approach compared to other companies. I got all the information I needed from here. A diamond in a ruff of solar salesmen and quirky advertisements. These guys do it right.
INITIAL IMPRESSION
Website can use a little work but they were probably focusing on back-end code. This is still a relatively new project but I can foresee massive facelift in the future.
FUNCTIONALITY
Everything was smooth from beginning to end and calculations only took seconds. The auto-design worked extremely well. I got the panel layout, shading reports, production reports, and pricing ; pretty much everything I needed, versus having a salesman sitting on my dinner table taking 2 hours to build a proposal (yes I've been through that). I will say, my roof is an easy one to design, and I cant imagine that this function will work on every house. There is a manual design option which will send your request to a designer. They advertise that this will take about 10 minutes.
CUSTOMER SERVICE
They have a live agent available via the embedded chat or an active phone line. I did not speak to an agent because I didn't need to (and I feel like that's what makes this special).
ACCURACY
A lot of information can be thrown out in solar. I've taken the liberty to compare the design and quoting data with other proposals I received from companies. The design I received through Twelve Energy appeared to be more conservative and suggested more panels, compared to the other 6 "designs" I received. This conservative approach is something I liked, since it advised me to get a larger system. The FAQ catalogue is also impressive, and they have a series of Youtube videos to go with some common questions. Very rarely do you come across a fully inclusive fact page. It was not cluttered, not a data dump, easy to understand, and I think they did well as a business-2-consumer resource.
Date of experience: April 14, 2021
Reply from Twelve Energy
Bob thank you for the amazing feedback and detailed review! We are constantly improving the platform and we hope that its functionality and user interface only gets better. We would love to continue chatting about your feedback and user advice. You can reach us at inquiries@twelveenergy.com.