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2.1
9 reviews
Avoid this Company at all costs. Many months ago I filed a claim with all supporting documents for late departure of aircraft and have not been paid out. Tuneprotect do not respond to Emails, worst customer service I have ever experienced.
Date of experience: August 07, 2024
This is a scam. My flight was delayed by 3 hours and I filed countless claims but was all denied, requesting crazy documents that only the airline could provide, but I was not able to get this from the airline.
Date of experience: January 18, 2025
Months of back and forth with useless representatives, claim was never paid out. They are not denying the validity of it, they accepted the claim and asked for my bank details for the funds to be transferred, then never paid. I have sent countless emails and am now being ignored - it has been over 6 months.
Date of experience: July 07, 2024
Terrible company, shady practices, avoid at all costs. I’ve emailed over 20 times and have not heard back. When I call they tell me they’ll get back to me. Awful experience. No idea what’s going on in their call centre but this company is an absolute joke.
Date of experience: February 15, 2025
do not bother buying this, find something else, they dont actually cover anything, it's just a way for them to get free money/profits without providing any service or value.
Date of experience: February 13, 2025
Took out a policy thinking it covered my return flight. Turns out it only covered one way. I emailed them to cancel BEFORE the policy began. They refused. Disgraceful, unethical business. How on earth they can create a neutral customer experience to a very negative one for a few dollars is beyond me. I travel at least 10-15x a year and mostly in SE Asia. I will absolutely never consider using this awful company again, God only knows how bad they would be in the event of a claim.
Date of experience: October 19, 2024
Terrible experience,
This insurance is linked with AirAsia Thailand, and managed by Malaysia when they bailed them out after covid financial crisis!
And since then everything just went down hill, they introduced AI and reduced customer support.
I purchased flight coverage when buying with AirAsia, and didn't receive any email with my insurance policy.
I tried to email them and and got some automated response, then I called them, they said will get back to me but never did, now I got sick of it and purchased elsewhere!
Date of experience: April 30, 2024
Absolutely disgusting customer service, terrible insurance company don’t waste your money
Date of experience: July 19, 2022
We insured with tuneprotect against flight cancellation with AirAsia for about 20% of the flight cost.
AirAsia cancelled the flights and refused to refund, as is their way.
Asked tuneprotect.com for a payout but of course there is always small print that says "no"
Don't waste your money.
Date of experience: June 16, 2022
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