I was having trouble with my wireless unit Jessica O in support answered my service request email the following morning and without hesitation had a new unit on the way to me. I have been using... See more
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Have not received the product yet but if it is as effective as the customer support (package not received due most likely to address confusion) I will be delighted. My unreceived item was not only rep... See more
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Wanted to give the product some time to work before giving a result review and I feel like the results in how white your teeth can get varies from person to person. That being said I don't think the p... See more
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I’ve been trying to get replacement heads that actually fit my toothbrushes. They make it impossible to know if you have a generation 1 or 2. They don’t send you an order confirmation email and they a... See more
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Company details
Written by the company
#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
Contact info
4401 E Baseline Rd #103, 85042, Phoenix, United States
- 1 (888) 991-2796
- support@trysnow.com
- trysnow.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Great customer service!
Date of experience: July 08, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team. At Snow Cosmetics, we’re always here to help and make sure you feel valued every step of the way.
All the best,
SNOW
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At first I was pleased with Snow's…
At first I was pleased with Snow's products and then I started having teeth issues. I've always been anal about brushing my teeth since I was a kid and never had any issues with my teeth, no cavities, nothing. Since I been using Snow teeth whitening I've had 7 cavities. Spent over 1,000 dollars to fix them. Now my gums are starting to recede. I seen there is no fluoride in Snow toothpaste and that's literally what protects your teeth from cavities and other issues. I'm so mad because my teeth were perfect and now I'm still having issues and going back and forth to the dentist. I've been using Snow for over 5 years. I was a repeated customer. Not anymore, I quit using Snow and can only use sensodyne because my teeth are really sensitive to hot and cold and other toothpastes hurt my teeth. Never had this problem before Snow. I never noticed a change in color with my teeth, I'm just stupidly loyal. I bought almost every item from Snow and just the toothpaste is what I am upset with and that's the main ingredient when cleaning your teeth. If you want healthy teeth or just teeth in general then buy toothpaste WITH fluoride. When I started buying Snow there wasn't any reviews so I trusted it without any researching. Always do your research before buying anything. Snow doesn't care if you have issues with your teeth, it's just about the money.
Date of experience: July 05, 2025
Reply from Snow Teeth Whitening
Hi Precious,
Thank you for taking the time to share your experience—we truly value your feedback, especially as someone who has been a loyal customer for years. We’re very sorry to hear about the dental concerns you’ve been facing and the frustration this has caused. Your oral health and satisfaction are incredibly important to us, and we take your comments seriously.
Our formulas are designed with sensitivity in mind and use fluoride-free options to offer alternatives for those who prefer them, but we understand that every smile is unique. We regret that our toothpaste didn’t meet your needs and are deeply sorry to hear about the impact it has had on your dental health. We genuinely appreciate you bringing this to our attention and would welcome the opportunity to speak with you further to understand your concerns and make things right if we can.
Thank you again for your honest review.
Sincerely,
SNOW
They are so easy to use and results are…
They are so easy to use and results are immediate! I’m so happy with this product and it has become a staple in my self care routine
Date of experience: July 03, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you so much for sharing this with us! We love hearing that our product has become a trusted part of your self-care routine. It means a lot to know it’s delivering immediate results and making things easy for you. We’re grateful to have you as part of the Snow family.
All the best,
SNOW
I’m loving these snow products
I’m loving these snow products. The purple color is fun and you can see it in action!
Date of experience: July 02, 2025
Reply from Snow Teeth Whitening
Hi there,
Thank you so much for your wonderful 5-star review! We’re so glad to hear that you’re loving your SNOW products. The purple color-correcting formula is definitely a fun and powerful part of the experience, and we're thrilled that you’re enjoying seeing it in action!
We truly appreciate you taking the time to share your feedback—it means a lot to us.
Warmly,
SNOW
I was having trouble with my wireless…
I was having trouble with my wireless unit Jessica O in support answered my service request email the following morning and without hesitation had a new unit on the way to me.
I have been using Snow products for many years hands down they are the number one in teeth whitening and number one in providing their customers with outstanding support services.
Thank you again Snow team!
Date of experience: July 02, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you so much for taking the time to share this with us. We’re thrilled to hear that Jessica was able to step in quickly and get you back on track with a new unit. It means a lot to know you’ve trusted Snow for years and still feel confident not just in our products but in the support we stand behind them with.
Your kind words remind us why we do what we do — keeping your smile bright and your experience worry-free.
We truly appreciate you being part of the Snow family!
All the best,
SNOW
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No extra time spent!
I love how easy to use this is. I just add it to my regular tooth-brushing routine. It makes sense that purple would cancel out the yellow, so my teeth do seem whiter after only one use!
Date of experience: June 30, 2025
Reply from Snow Teeth Whitening
Hi Isabella,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’re enjoying how simple and seamless it is to incorporate SNOW into your regular routine. It’s great to know that the color-correcting technology is making a visible difference so quickly—just what we love to hear!
We’re so grateful you took the time to share your experience, and we’re honored to be part of your daily smile care.
Warmly,
SNOW
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So cool
So cool! They’re easy to use, just pop one in, chew, and brush. It’s also really fun to see how purple it is while brushing. It really helps to brush away the surface stains!!
Date of experience: June 29, 2025
Reply from Snow Teeth Whitening
Hi,
Thanks for the great feedback. We're glad to know you found the strips easy to use and effective. Seeing the purple foam while brushing definitely makes the experience more fun, and it's even better knowing it's helping with surface stains. We appreciate you being part of the Snow community.
All the best,
SNOW
After a few uses I could already see a…
After a few uses I could already see a difference. And the best part I had zero sensitivity!! As a dental hygienist I would recommend this product to my patients.
Date of experience: June 26, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you so much for taking the time to share your experience. It means a lot to us that you noticed a difference so quickly and had no sensitivity at all. Hearing this from a dental hygienist makes it even more meaningful. Your trust and recommendation truly mean the world to our team at SNOW. We're so glad it's working well for you.
All the best,
SNOW
Excellent customer support
Have not received the product yet but if it is as effective as the customer support (package not received due most likely to address confusion) I will be delighted. My unreceived item was not only replaced but I was upgraded due to the former being out of stock. Service was exceptional fast, too.
Date of experience: June 26, 2025
Reply from Snow Teeth Whitening
Hi MC,
Thank you so much for your thoughtful review and for the 5-star rating! We truly appreciate you taking the time to share your experience. While we're sorry to hear that your original package was delayed due to an address issue, we're glad we could resolve it swiftly and even provide an upgrade. It's incredibly important to us that our customers feel valued and supported every step of the way.
Your kind words about our customer support mean a lot, and we're excited for you to receive your product soon. We’re confident you’ll love the results just as much as the service!
Thank you again for choosing SNOW — we're here whenever you need us.
Warmly,
SNOW
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I love the products and they have
I love the products and they have truely made my teeth whiter and stronger. They use good for you ingredients that make all the difference in your oral health.
Date of experience: June 26, 2025
Reply from Snow Teeth Whitening
Hi Jordan,
Thank you so much for your amazing 5-star review! We're beyond happy to hear that you're loving our products and seeing noticeable improvements in the whiteness and strength of your teeth. It’s wonderful to know that our commitment to clean, effective, and good-for-you ingredients is making a real difference in your oral health.
Your kind words truly mean a lot to our entire team. We work hard to create products that not only deliver results but also support your long-term wellness, and we're so glad that’s been your experience.
Thank you again for taking the time to share your feedback—we’re honored to be a part of your smile care routine!
Warmly,
SNOW
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Amazing product and great results!
I loved trying the dissolving purple strips! They are super easy to use, taste great, and I could already see a difference after the first few uses. Perfect for keeping my smile bright. I’ll definitely keep using them — highly recommend!
Date of experience: June 20, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you so much for your kind words. We're happy to hear that you loved the dissolving purple strips and saw results so quickly. It's great to know they were easy to use and enjoyable too. We’re glad they’re helping you keep your smile bright and truly appreciate the recommendation.
All the best,
SNOW
This product doesn’t work
This product doesn’t work. At all. And the product design is terrible…half of it goes down the sink.
Date of experience: June 01, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you for your feedback. We're sorry to hear that the product didn’t meet your expectations and that you experienced issues with the design. We’d love the chance to make things right and better understand what happened. Please reach out to our customer support team at support@trysnow.com so we can assist you further.
All the best,
SNOW
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Ready to smile!
I liked the presentation; it's attractive and very practical since it has three usage options. The packaging is also an ideal size for traveling. It has a minty, natural, and smooth flavor. The texture is soft; it doesn't feel like it will damage or scratch your teeth, so I felt very comfortable using the product. After using it, I noticed a difference in my teeth; it whitened and brightened them. It wasn't a radical change, but it was noticeable and important for me. Since I'm currently undergoing cancer treatment, my dentist advised me not to get the deep cleaning I usually do. I'll see what results I see after using it for a few days.
Date of experience: June 24, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you so much for your thoughtful and detailed review. We’re truly glad to hear that you found the product practical, travel-friendly, and gentle to use, especially during such an important time in your health journey. It means a lot to us that you noticed a difference in your smile, even a subtle one. Wishing you continued strength and healing and we’re honored to be part of your care routine in any way we can.
All the best,
SNOW
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Had an issue with not realizing I…
Had an issue with not realizing I signed up for subscription and since then moved away. Company was quick to respond to my email and resolved issue within 24-48 hours
Date of experience: June 17, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you for sharing your experience. We’re sorry for the mix-up with the subscription, especially with the added challenge of moving. We're glad our team was able to assist you quickly and get everything sorted within a couple of days. If you ever need anything else, we’re always here to help.
All the best,
SNOW
Still safe to use? Effective still?
My hubby bought me the gel and LED tray but I only used the first gel brush. Now three years later… I’m wondering if it is safe and effective to use the other three in the kit as I would like to start the whitening again.
Date of experience: June 22, 2025
Reply from Snow Teeth Whitening
Hi,
Thanks for reaching out — and shoutout to your hubby for the thoughtful gift! We’re so glad to hear you’re ready to start whitening again. While we love that our products can stand the test of time, we recommend checking the expiration date on the gel tubes (usually printed on the packaging) to ensure they’re still safe and effective to use after three years.
If you're unsure or the packaging is missing, our customer care team would be happy to help you figure it out or recommend a fresh start. Feel free to reach out anytime!
All the best,
SNOW
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Tried the dissolving white-strips once…
Tried the dissolving white-strips once and love them! I see results after one use
Date of experience: June 19, 2025
Reply from Snow Teeth Whitening
Hi,
That’s amazing to hear! We’re so glad the dissolving white strips impressed you right from the start. Seeing results after one use is what we love to hear — your smile deserves it!
Thanks for sharing your experience and for trusting Snow to brighten your day.
All the best,
SNOW
My toothbrush fell apart!
My toothbrush fell apart less than two years after purchasing it and they replaced it under warranty. Customer service was absolutely great. Thank you!!
Date of experience: June 18, 2025
Reply from Snow Teeth Whitening
Thank you so much for your kind words! We're sorry to hear your toothbrush didn’t hold up, but we're glad we could make it right under warranty. Our team at Snow Cosmetics is always here to help, and it's wonderful to know you had a great experience with our customer service. If you ever need anything else, don't hesitate to reach out!
Thanks again for being part of the Snow family!
All the best,
SNOW
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Superstar level of customer service
Superstar level of customer service
Date of experience: June 09, 2025
Reply from Snow Teeth Whitening
Hi,
Thank you so much for your kind words! We're so happy to hear that you had a superstar experience with our customer service team.
At Snow Cosmetics, we’re passionate about making every step of your journey with us smooth, supportive, and personalized.
If you ever need anything in the future, we’re always here to help. You’re the reason we do what we do!
All the best,
SNOW
Scammers!!!!
I ordered items on June 3rd, received a confirmation email with my order number, but have not heard from them since. I have tried to reach support several times, but nobody responded.
Date of experience: June 02, 2025
Reply from Snow Teeth Whitening
Hi Serhii,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must be.
To assist you as quickly as possible, please call us at +1 888-991-2796 or email support@trysnow.com with your order number so we can investigate and resolve this for you right away. We’re committed to making this right and appreciate your patience.
– SNOW
The snow white powder is not whitening…
The snow white powder is not whitening the teath at all! And be careful of the website. I got the product last month and it seems I was automatically subscribed for the same product to be sent to me every month for 43$!!!! I emailed them asking about the refund and how to return back their bad product and still after 3 days no one respond back!
Date of experience: June 07, 2025
Reply from Snow Teeth Whitening
Hi Yasaman,
Thank you for taking the time to leave a review, and we're truly sorry to hear about your experience.
We're disappointed to learn the results didn’t meet your expectations and that you were unintentionally enrolled in a subscription. Our goal is full transparency on all charges and subscriptions, and we apologize if this wasn’t clear at checkout. Additionally, we're sorry for the delay in our email response—this is not the level of service we strive to provide, and we appreciate your patience.
We’ve located your message and are actively working to resolve this for you, including helping with the return and refund process. Please know that your feedback is valuable and helps us improve.
Sincerely,
SNOW
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