Received product in a timely fashion and have been completely satisfied with its performance. It has matched all the reviews I have read. Feel better each morning when I wake up, stable moods, calm,... See more
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Florence was most helpful with assisting me with my delayed order. I reached out to someone else last week with no result. I was basically told sometimes orders are delayed. While I understand that, I... See more
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Third week and having some good changes. It's like mini light bulbs going on when I realize I feel better and I don't know if this is one thing morning helps with, but I haven't had a bladder leak or... See more
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This company must be a scam as I purchased an order which never arrived 746704. When I emailed after 1 month querying where it was (since I paid extra for "expedited shipping") I was told they... See more
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Company details
- #120 of 140 best companies in Vitamin and Supplements Store
Contact info
United States
- tryrosabella.com
3.6
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
(2) Moringa with Water…and wowza!!
I take (2) Moringa with a large glass of water as soon as I get up in the morning. Later I take other vitamins etc and do the coffee and muffin for breakfast. And I feel lean and mean and lighter and alert. All day long. Love it. And I have friends who are ordering because they say I look "brighter."
Date of experience: July 01, 2025
Reply from Rosabella Supplements
Hi Michele White,
We’re so glad to hear you’re feeling more energized and alert throughout the day! It’s wonderful that you’re seeing such a difference and even inspiring your friends to give it a try. Thank you for sharing your experience — we truly appreciate your support!
Please let us know if you need any assistance by reaching out to us at help@tryrosabella.com.
- Coleen, Rosabella Customer Escalation Specialist
Fantastic service friendly and…
Fantastic service friendly and professional from Carmie the way she handled my order.
Date of experience: June 10, 2025
Reply from Rosabella Supplements
Hi Colleen Begg,
Thank you for the wonderful feedback! We're so happy to hear that Carmie provided you with friendly and professional service. We’ll be sure to pass along your kind words — it means a lot to our team!
Please let us know if you need any assistance by reaching out to us at help@tryrosabella.com.
- Coleen, Rosabella Customer Escalation Specialist
Just been a week but totally satisfied and improving.
Received product in a timely fashion and have been completely satisfied with its performance. It has matched all the reviews I have read. Feel better each morning when I wake up, stable moods, calm, overall feeling of well being consistently since I have started taking it a week ago. Look forward to the betterment of health the longer I take it.
Date of experience: June 29, 2025
Reply from Rosabella Supplements
Hi Debbie,
Thank you so much for sharing your experience! We're really glad to hear that the product has made such a positive impact for you so far. It’s great to know you’re feeling better and noticing improvements already. We truly appreciate your review and look forward to supporting you on your wellness journey.
Please let us know if you need any assistance by reaching out to us at help@tryrosabella.com.
- Coleen, Rosabella Customer Escalation Specialist
The product is awesome
The product is awesome. Has made me feel much better all around.
Date of experience: June 23, 2025
Reply from Rosabella Supplements
Hi Debbie,
Thank you for your kind words! We're so happy to hear that you're feeling better and that the product has been working well for you. We truly appreciate you taking the time to share your experience!
Please let us know if you need any assistance by reaching out to us at help@tryrosabella.com.
- Coleen, Rosabella Customer Escalation Specialist
Feel like I've been scammed
I never received the product, so my experience sucked
Date of experience: June 16, 2025
Reply from Rosabella Supplements
Hi Bonnie,
Our sincerest apologies for the delay and frustration. As we mentioned in our previous email conversation, since your original order was lost in transit, we arranged for a replacement to be sent to you.
That replacement is now on its way and is scheduled for delivery on the 11th next week. Please check your email for tracking details and more information.
Thanks for your patience.
Best,
Kenesha, Rosabella Customer Escalation Specialist
I had a great experience with Rosabella…
I had a great experience with Rosabella customer service, they solved all my issues promptly and they were very kind. Thank you for all your help.
Date of experience: June 17, 2025
Reply from Rosabella Supplements
Hi Chelsea,
We appreciate your kind words! We’re happy to hear you had a great experience and that our team was able to resolve your issues.
If you ever need anything else, don’t hesitate to reach out, we’re always here to help.
Best,
Kenesha, Rosabella Customer Escalation Specialist
Order came quickly
Order came quickly. So far I feel the claims are true for what it says it will help with but time will tell if it’s the placebo effect!!
Date of experience: July 06, 2025
Reply from Rosabella Supplements
Hi Amy,
Thanks for your feedback and for giving us a try! We're glad your order arrived quickly and that you’re already noticing some benefits.
As you continue, you should see even more results, sometimes it can take up to three months for the full effects. If you have any questions along the way, just let us know. We’re here to support you.
Best,
Kenesha, Rosabella Customer Escalation Specialist
Third week and having some good…
Third week and having some good changes. It's like mini light bulbs going on when I realize I feel better and I don't know if this is one thing morning helps with, but I haven't had a bladder leak or accident in almost two weeks. All bathroom habits have improved. Can't wait for more happy surprises.
Date of experience: July 06, 2025
Reply from Rosabella Supplements
Hi Jo,
We appreciate your feedback. We’re happy to hear you’re already noticing positive changes and confident you'll continue to experience even more happy surprises as you go along.
If you ever have questions or need support, feel free to reach out, we’re always here to help.
Best,
Kenesha, Rosabella Customer Escalation Specialist
Customer service for this company is a complete scam
I did not realize this was a subscription until I ordered my first order. I have plenty of product and like to first try and see the benefits before subscribing to anything/like being in control of being able to order the product at a need basis. The customer service ignored my cancellation request email and has been replying to each of my requests with a generic auto message regarding their product. I have emailed them 4 times and have been trying to cancel this subscription for almost 5 days at this point. This is sketchy and really concerning because I hate that there is nothing I can do. What kind of site doesn’t have options to cancel or modify an order. And when a company has a nonexistent customer service it should not be a company for anyone. At this point I regret even giving them a try.
Update post their response: they quickly respond on the review site as if they are willing and happy to help asap and yet still do not respond to my email. So again as of EOD 7/5 still no resolution. I will continue updating my review until resolved for future people to avoid being scammed by them too.
Date of experience: June 30, 2025
Reply from Rosabella Supplements
Hi Anna,
We're sorry for the trouble you’ve experienced. We take this seriously and want to help resolve it for you as quickly as possible.
We’re unable to locate your account, could you please email us at help@tryrosabella.com with your order details? Once we hear from you, we’ll get this sorted right away.
Thanks,
Kenesha, Rosabella Customer Escalation Specialist
Reply from Rosabella Supplements
Hi Frank,
Thanks for giving our product a try and sharing your feedback. It can take up to three months to notice the full benefits, but we’re confident you’ll see results with consistent use.
Please let us know if you have any questions along the way, we’re always here to help.
Best,
Kenesha, Rosabella Customer Escalation Specialist
Complete understanding by support team…
Complete understanding by support team as to cancelling my auto ship.
Date of experience: July 03, 2025
Reply from Rosabella Supplements
Hi Jane,
Thank you for your feedback! We’re glad to hear our support team was able to resolve your issue. If you ever need anything else, just let us know, we’re always here to help.
Best,
Kenesha, Rosabella Customer Escalation Specialist
WORST EXPERIENCE EVER
So far, so bad. I have been interested in trying this product for a while now. However, the experience I am having has been sub par at best. The advertising was a bogo offer so I said what the heck. Once I was on the website no where could I find the bogo offer. I decided to try to buy 2 get 2 at $15.13 a bottle. I added to my cart and added my payment information. I could not find the total anywhere. I did not push thru to pay yet and was interrupted with ads trying to get me to buy more for a higher price. I declined but immediately after I received another pop up offer to buy more, this time at a lower price. I still had not finalized my order. At this point I was extremely frustrated. I went back on my phone to make sure I hadn't finalized my purchase. It did not appear or confirm that I had finalized my purchase so I closed the open application on my phone and moved on.
Well, not so much. I checked my email later and saw a confirmation email that I spent $75 on this product. I immediately tried to call but could not get a person. I sent a very clear email asking to cancel my order, provide a refund and I provided all the necessary info/ order #, etc. A day later I received an email back - like it was a robot. The reply completely ignored everything I told them and all I formation I provided. The reply email was asking me if I wanted to push back my subscription timeline. SUBSCRIPTION? I had not even completed my order online, I was charged $75 and now you're telling me they have a subscription also. I am furious at this point. Again, I sent back an email response reiterating everything I previously mentioned and added in that I did not want a subscription. Again the reply came in ignoring both emails and all information. I responded again. This time she confirmed my subscription was cancelled, however did not address canceling the purchase I did not authorize, again ignoring my request for refund. Now here we are almost a week later and the product arrives. The product I never authorized payment, purchase or subscription for. Now I have to go through the hassle AGAIN of trying to get someone to process a return and returning the product I do not want. I do not live in a rural area and will now have to fight to find out the return and refund process. This has been the worst experience EVER.
Date of experience: June 30, 2025
Reply from Rosabella Supplements
Hi Patricia,
Sorry about all the confusion and hassle with your order. We’ve already canceled your subscription and processed a full refund for your order. Please check your email for confirmation.
If you have any other questions, just reply to that email, we’ll take care of it right away.
Thanks,
Kenesha, Rosabella Customer Escalation Specialist
I didn't order any beets,
I didn't order any beets, I ordered Rosabella Moringa power caps for my inflammation.
Date of experience: July 05, 2025
Reply from Rosabella Supplements
Hi Johnette,
Thank you for sharing your feedback. I’m sorry for the mix-up with your order. We looked into your account and saw that two orders for beetroot were sent out instead of the Moringa Caps you wanted.
To help get this sorted, we’ve sent you a direct message on TikTok (where your orders were placed) so we can assist you further. We’re happy to send you a replacement with the correct items, just let us know how you’d like to proceed.
We’re awaiting your response and here to help make this right.
Kenesha, Rosabella Customer Escalation Specialist
I needed to cancel my subscription for…use up what i had.
I needed to cancel my subscription for a bit while i caught up using all i have. Huzaifa Made it so easy and helped me so professionally. I usually dont like to leave reviews but she was so kind i had to make sure people know this company has great customer service.
Date of experience: July 05, 2025
Reply from Rosabella Supplements
Hi Rhonda,
Thanks for sharing your experience with us. I’m happy to hear Huzaifa was able to help with your canceling your subscription.
If you need anything else or have any questions down the road, just let us know.
We appreciate your support.
Kenesha, Rosabella Customer Escalation Specialist
I never received the product
I keep getting messages asking how I like the order, but I never received the order. I sent a message to the support email, but other than getting a reply email stating they will get back to me, I never heard from them!!
Date of experience: June 23, 2025
Reply from Rosabella Supplements
Hi Arvinder,
I’m sorry to hear you haven’t received your order. I checked the tracking and it does show as delivered on June 26th.
However, if you’d like, we can either reship your order or issue a full refund, just let us know what works best for you. I’ve also sent you an email with more details about your order, so feel free to reply there with your preference.
Thanks for your patience, and let us know how you’d like to proceed. We’re here to help.
Best Regards,
Kenesha, Rosabella Customer Escalation Specialist
Safwan has been amazing to work with
Safwan has been amazing to work with. Very prompt and helpful !
Date of experience: June 27, 2025
Reply from Rosabella Supplements
Hi Leigh Anne,
Thank you so much for taking the time to share your experience. We’re really glad to hear that Safwan was able to help and that you had a positive experience with us.
If you ever need anything else, just let us know, we’re always here to help.
Kenesha, Rosabella Customer Escalation Specialist
I did find I have more energy and a…
I did find I have more energy and a somewhat clearer mind.
Date of experience: July 05, 2025
Reply from Rosabella Supplements
Hi Deborah,
Thank you for sharing your feedback. I’m glad to hear you’re feeling more energized and clear-minded, that’s exactly what we hope for.
If you have any questions or ever need anything, just let us know.
Kenesha, Rosabella Customer Escalation Specialist
I received my product. I like the product very much. in a reasonable…
I received my product in a reasonable time. I have been taking for 2 months. I just had blood work done and for the first time in a long time, everything came back normal. I'm very pleased. I did receive a package that I didn't order but I was glad to get it. Will order again.
Date of experience: July 05, 2025
Reply from Rosabella Supplements
Hi Vivien,
Thank you for taking the time to share your experience. I’m really glad to hear your blood work came back normal and that you’re happy with the results, that's really good to hear.
Regarding the extra package, we’ll look into that for you. Please check your email for a follow-up from us.We appreciate you choosing us and look forward to serving you again.
Kenesha, Rosabella Customer Escalation Specialist
Don’t expect to receive it quickly
Product ordered, still not received more than 6 weeks later despite being told the order had been despatched.
Date of experience: July 05, 2025
Reply from Rosabella Supplements
Hi Neil,
Thank you for reaching out and letting us know about the trouble with your order.
After tracking, it appears it may have been lost in transit. We’ve sent you an email with more details and your options moving forward. We’d be happy to send a replacement right away or issue a full refund, whichever works best for you.
Please check your email when you get a chance, and let us know how you’d like to proceed. If there’s anything else we can do to help turn this around, we’re here for you.
Best regards,
Kenesha, Rosabella Customer Escalation Specialist
Great Customer Support
Joel was quick to answer my questions, friendly and thorough! Awesome customer support!
Date of experience: July 04, 2025
Reply from Rosabella Supplements
Hi Brian,
Thank you so much for your kind words! We’re really glad to hear that Joel was able to help. If you need anything else or have more questions in the future, just let us know, we’re always here to help.
Kenesha, Rosabella Customer Escalation Specialist
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