JeAnne and Mat were very helpful and responsive! They also were able to resolve a small issue and went above and beyond to resolve it. Other internet companies may not even respond at all, but these t... See more
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Be careful ordering from Spartan - their delivery time is shocking, you don't get what you order or you receive part of the order with a promise of further deliveries, and, have to constantly... See more
Quick and easy refund. I wasn’t happy with the mandatory sales pitch before buying. It revealed the product as snake oil and made me stay late at work by 30 minutes with no prior warning. If that info... See more
I had issues with my order not leaving shipping facility. I wrote into support to inquire about the arrival of my purchase and had extreamly fast response from the representatives. They answered every... See more
Company details
Written by the company
At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.
Contact info
United States
- support@try-spartan.com
- try-spartan.com
Breach of guidelines
JeAnne is an awesome customer service…
JeAnne is an awesome customer service advocate. She quickly responded to my inquiry and provided a timely response and resolution to my request to cancel an order. Great job JeAnne!
Date of experience: July 08, 2025
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Great Customer Service
A quick note to say a sincere thank you to Julia in customer service who took great care of me and resolved my issue quickly and professionally many thanks. HG
Date of experience: July 07, 2025
Customer service is greatI ordered this product due to…
I ordered this product due to advertisements on Facebook, but when I started doing some research on reviews, I realized that the product wasn’t as helpful as advertised. However, their customer service, Julia in particular, was fantastic as she was very courteous and efficient in processing a refund.
Date of experience: July 06, 2025
Patrick was awesome in making a plan…
Patrick was awesome in making a plan when my order didn’t arrive in full, really appreciate the quick response in resolving
Date of experience: July 08, 2025
Battled with support
Be careful ordering from Spartan - their delivery time is shocking, you don't get what you order or you receive part of the order with a promise of further deliveries, and, have to constantly follow-up with your order. The response is always - your order got held up in shipping and won't be processed further, with a promise of a new order to be shipped.
I'm Still waiting.....
Ordered 23rd April, and full order still not complete....
My emails to support are now not being responded to after I requested a refund for the goods not delivered.......
Date of experience: July 08, 2025
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Responsive!
JeAnne and Mat were very helpful and responsive! They also were able to resolve a small issue and went above and beyond to resolve it. Other internet companies may not even respond at all, but these two have even responded to me late in the evening and weekends in order to make sure that I was happy.
Date of experience: July 07, 2025
I have very good service with Marinella
Date of experience: July 07, 2025
Good communication
Julia was excellent and had great communication skills..
Date of experience: July 04, 2025
change an order
I place an order, and Roy help me to change it, great customer service
Date of experience: July 07, 2025
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Great Product!
Great Product and great customer service from JeAnne and Ricca, highly recommend.
Date of experience: July 06, 2025
My experience with Julia from Spartan…
My experience with Julia from Spartan customer support was wonderful. They corrected my address mistake super fast with another order coming soon after the first order. Thanks again Julia for your awesome customer support.
Date of experience: July 06, 2025
Ricca was very attentive and helpful…
Ricca was very attentive and helpful with my order, made sure everything went smooth and that I was promptly helped and satisfied. Thanks again
Date of experience: July 04, 2025
The product didn’t work for me but customer service was good
The product didn’t work for me, but the customer service was excellent. Ricca handled my concern quickly and professionally. Really appreciate the support!
Date of experience: July 07, 2025
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Julia at Spartan provided exceptional…
Julia at Spartan provided exceptional customer service when my hair product order was unexpectedly returned to sender. She responded promptly via email, processed the re-mail order the same day, and kept me updated throughout the process. Her professionalism and efficiency turned a frustrating situation into a seamless experience. Highly recommend Julia and the Spartan team!
Date of experience: July 01, 2025
Excellent Customer Service
JeAnne and Marinella provided excellent customer service. They responded quickly to my issue with the wrong item shipped, asked for a photo, and immediately sent out the correct items within an hour. Very impressed with their efficiency, professionalism and great customer service by Spartan!
Date of experience: July 03, 2025
Great customer service
I could not use the product, but the customer service has been quick to respond and handled the conversation very nicely!
Date of experience: June 27, 2025
DO NOT FALL FOR THEIR FALSE CLAIMS
I purchased Spartan’s hair growth shampoo based on their bold 90-day guarantee that promised visible hair regrowth—or a refund. I followed the instructions carefully and even continued using the product beyond the 90-day mark, hoping for results.
Not only did I see zero improvement, but my hair actually got thinner during the process. When I reached out to request a refund, Spartan refused—despite their guarantee being the core reason I made the purchase.
This company is not honoring its own advertised promises, and their marketing feels like a bait-and-switch. I’m deeply disappointed and feel misled as a consumer. If you’re considering this product, don’t fall for the guarantee—you may end up with worse hair and no way to get your money back.
I’ve filed a complaint with the FTC and BBB and am sharing my experience so others don’t get scammed by false hope like I did.
Date of experience: July 05, 2025
Reply from SPARTAN™
Hi Alex,
Thanks for your message. I’m a supervisor here at Spartan. I’ll be personally handling your case moving forward.
While your request falls outside of the 90-day money-back guarantee period—as your order was delivered more than 90 days ago—we’ve gone ahead and issued a full refund as a gesture of goodwill. You should see the funds returned to your original payment method within 3- 7 days.
However, I want to kindly remind you that our refund policy clearly states that refund requests must be made WITHIN 90 days of delivery. This information is transparently available on our website here: https://www.try-spartan.com/policies/refund-policy
Additionally, our site also notes that results may vary from person to person depending on factors like severity of hair loss, consistency of use, and individual biology.
We always strive to honor our commitments and treat customers fairly, which is why we’ve processed this refund despite the expired timeframe. We appreciate your feedback and will use it to continue improving both our product and customer experience.
If there’s anything else I can help you with, don’t hesitate to reach out.
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Julia was amazing with her assistance
Julia was amazing with her assistance. Truly appreciate her professionalism and speed of service.
Date of experience: July 03, 2025
Spartan Customer Service
Great Customer Service
Patrick was quick and efficient and very Professional
Spartan is a Great Company and Has my Trust and Will Recommend to others.
Date of experience: July 05, 2025
Thank you JeAnn
Hi. Of course. I have no issue about telling that I had an outstanding service from JeAnn. Thank you again for your support. It was so confident on my process because JeAnn always was there for me.
Date of experience: July 02, 2025
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