TRUEFACET Reviews 443

I recently purchased a Rolex 1675 from Truefacet. Carlos went above and beyond after initially reaching out regarding the watch. He was very patient, answering all of the questions I threw at him and provided me with whatever additional photos I asked for. I've purchased a few other vintage Rolex's from various dealers and carlos was hands down a much better experience from start to finish. I'll definitely be a return customer.

Date of experience: May 13, 2025

Shipping was fast, the packaging was beautiful, and the piece looked even better in person. TrueFacet is now my go-to for special gifts both for myself and others.

Date of experience: June 13, 2025

I got a beautiful Cartier bracelet at a great price, and it came with all the papers. 100% recommend.

Date of experience: June 02, 2025

I just found an amazing ring on Truefacet's website and I'm obsessed! Their jewelry selection is gorgeous, and the customer service is top-notch. I highly recommend checking them out.

Date of experience: March 14, 2025

I’ve bought two watches from TrueFacet now and both experiences were excellent. The quality, authenticity, and customer service were top-notch. It’s so reassuring to know I’m getting the real deal.

Date of experience: April 09, 2025

It was my first experience with Truefacet and they did outstanding job. I bought a Rolex watch from them. The quality of watch was great and price was reasonable.

Date of experience: March 06, 2025

I had a great experience with TrueFacet—excellent customer service, fast shipping, and the watch I purchased was exactly as described. I’ll definitely shop with them again.

Date of experience: April 09, 2025

From browsing to unboxing, TrueFacet exceeded my expectations. The attention to detail and care was clearly top-notch.

Date of experience: April 11, 2025

Only writing this because I don’t want anyone else getting scammed by TrueFacet. Back in February 2025 I bought a Cartier ring from them.. the told me if I paid via bank transfer they would offer me a discount. I paid and hoped I could trust them with this purchase. The ring arrived but it was the wrong one. They sent a rose gold version of what I ordered. They made a mistake, so I gave them the opportunity to correct it and send me the correct ring in white gold. After 3 months of bothering them every week inquiring about where my ring is, they kept telling me the have it and it will be sent out the following week. I told them ok, and was patient but I requested that they send a picture of the correct ring prior to shipping. Nothing was ever sent out. So I finally gave up and told them I just want a refund. They kept telling me it’s coming, it got stuck because of the tariffs… if they would’ve told me in the beginning that was the issue then I’d be more understanding and probably requested the return from the start instead being led to believe that it’s already shipped. When I told them I wanted the refund the way I paid, via bank transfer they said ok but I couldn’t be done until after Memorial Day. Memorial Day came and I asked them again where is the refund? They began to not answer my emails and every time I called the concierge number on the website, nobody picked up and after 20 mins of being on hold, it finally goes to voicemail and I leave a message but nobody has ever called me back. Finally “Jeff” responds to my email and states only a check can be sent for refund. And I explained to him, it’s probably going to “get lost in the mail” or “they already sent it”. Of course, I never got it and now nobody is responding to my emails. They could’ve just transferred it back but didn’t want to deal with sending me a 1099. What does that have to do with my purchase? It’s a refund for a purchase that I never got. So now I’m livid due to the fact that I just lost $3k dealing with this bullsh*t jewelry company. So don’t make the same $3000 mistake and don’t purchase or send them your jewelry. I know I’m not the first person they scammed, read reviews from other platforms. #truefacetisascam #truefacetrippedmeoff
#truefacetarescammers

UPDATE; "Jeff" finally responded to my inquiries and finally answered the question on where they sent the refund check to; they sent it to a bank branch, which was the address I gave them when they asked for the bank information for the bank transfer. They never did the bank transfer because "I would need to sign a 1099" which didn't make sense because its a purchase and I don't work for the company. Again, I have all the emails and proof that's what they're telling me. He responds quickly and says his mistake and he will get with accounting to correct it and will re-issue a refund. So I told him, to refund it via bank transfer and he said as soon as "payment gets release" he would do so. A week goes by and they don't contact me to reassure me that my refund has been released, instead, I give them an extra day to get back to me; Friday they state its going to be released. I message them on Tuesday letting them know that its going down the same road where if I dont email them about it, they wont contact me. So I email them and, of course, they screw up again... They tell me the check is in the mail and I should receive it by next week. They never asked me what address to send the check to, nor did I get any confirmation of how much the refund is. For all I know they can send me a $100 check and say this is the refund. I need to know exactly, how much Im getting back. IS THAT ASKING FOR TOO MUCH? It is with them; every email, Ive sent since then was requesting how much and where the check was sent, but NOBODY RESPONDS until I find out its to the wrong address. ALL THIS COULD BE AVOIDED IF THEY WOULD JUST RESPOND TO THE EMAILS. I even requested a phone call but guess what, no call back. Im tired of these games they play. Its like they're prolonging the refund hoping I will just give up and forget about it. This experience has been ridiculous, and is one of the worst. READ ALL REVIEWS, I believe they have some fake reviews that people add on there to make their storefront look good. They maybe an overseas company posing like theyre located in the US. Especially when you try to call, nobody ever picks up the phone, and when you leave a message, nobody calls you back. I didnt know about this until this issue. I fell for it, and look at what happened. Dont go thru the same issues that Im going thru. STAY AWAY FROM TRUEFACET, THEYRE SCAMMERS.

Date of experience: June 17, 2025

Truefacet is the name of quality for me. I bought a Rolex watch which increase my confidence.

Date of experience: May 16, 2025

Highly recommend this website, really pleased with my order, lovely quality stunning silver jewelry. The packaging and gift boxes are perfect, excellent prices and really fast delivery to my region

Date of experience: May 09, 2025

I placed the order when i was on a trip to united kingdom and was a little worried that it may not work out. I’m happy to say that I received the order in a timely manner, and was so pleased. The bracelets are beautiful and easy to wear and fun to coordinate.

Date of experience: May 23, 2025

I was searching for a watch and one of my friends recommend me Truefacet and they done a great job by providing great Rolex watch. Great features.

Date of experience: May 21, 2025

They make Worth my every penny. It was nice experience with them. I bought a Rolex watch and I am satisfied with their services.

Date of experience: May 20, 2025

I’m beyond impressed with the entire experience. TrueFacet delivers what it promises—and more. Their selection is both timeless and trendy. I love being able to find exclusive pieces here. Everything arrives with care and confidence. They’ve totally won my loyalty and trust. I recommend them without hesitation.

Date of experience: May 16, 2025

I ordered two David Yurman never been worn bracelets 0n April 10th for my wife's birthday and paid for these in full and expected to receive these in a week or so and got a package with the wrong items that were not even close to what I had ordered and they told me that someone had send my bracelets out to the wrong person and they were just waiting for them to return the items and they would overnight them to me as soon as possible and that I could keep the two small kids bracelets that they had sent me because they felt bad for making this mistake but I really wanted what I had ordered for me wife so I waited another two weeks and called the phone number listed on their website and was on hold for over an hour and eventually I sent Jeff an email asking him what was going on and he said they never got the bracelets back and were going to refund my money back and he said it would take a few days to show up on my credit card so I waited another week with nothing and send him another email and he said again the were working on it and I waited another tow weeks and sent another email and received nothing so I am getting my bank involved now and filing a charge with the Better Business Bureau to see if this speeds up the process and this is my first time ordering with this website and really wish I would have read the negative reviews and not just the positive so do yourself a favor and stay away from this company and only work with reliable businesses you can trust!

Date of experience: April 10, 2025

DO NOT use this company! I had 2 gold bracelets stolen by them. Value is $10,000! They will not answer my calls or emails. Just BEWARE!

Date of experience: October 15, 2024

Very transparent through the entire process, I could see and track and plan for receiving successfully. Very happy with the product and service.

Date of experience: March 31, 2025

Exceptional experience with Truefacet! Initially received the wrong Rolex model, but their customer service went above and beyond to rectify the issue. Prompt communication, prepaid return label, and swift shipment of the correct watch. Felt valued and satisfied throughout. Highly recommend Truefacet for their outstanding service and quality products.

Date of experience: April 12, 2025

Prefect store of rolex watch. I recommend them to all

Date of experience: April 05, 2025