Verified
I hesitated to order for months based on previous bad reviews. But I figured my purchase was protected with my credit card. I’m glad I ordered! Not only was their customer service quick to respond and... See more
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Verified
Super frustrated with your return policy. My dog will not eat out of the slow feed bowl. I would like to exchange it for a regular water bowl but was told I can’t return because it’s been used. I unde... See more
Company replied
I am one of the original purchasers under the previous ownership who was scammed and lost money and never received a product. I took a leap of faith about 6 months ago and decided to try again (althou... See more
Company replied
I have 2 elevated feeding sets, and have had them for over a year and love them. One of my bowls must have had a flaw in the color finish because after repeated washings, it started to separate. I c... See more
Company replied
Company details
- #52 of 60 best companies in Pet Supply Store
Written by the company
THE BEST & LAST PET BOWLS YOU'LL EVER BUY Trot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience. WHY SLOW FEEDING MATTERS Fast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat. For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed. Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experience BRIEF BACKGROUND Trot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery. We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners. The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail. We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We hope you give us a chance to bring you the best and most beautiful dog bowls on the market. Trot On ! Trot Pets is happy to support Hearts and Bones which is a rescue and foster organization dedicated to finding loving and forever homes. A percentage of every sales goes to support Hearts and Bones.
Committed to bringing you the Best Bowls and Customer Service !
Written by the company
- Thank You for the Support !
- We are committed to delivering you the best product and customer service on the market. Since taking over ownership we have went from 1.3 Stars to over 4.5 Stars on Average. THANK YOU for the SUPPORT ! We are committed to targeting 5.0 Stars from all our Customers.
Contact info
United States
- hello@trotpets.com
- trotpets.com
3.9
Great
685 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
Verified
Reply from trotpets.com
Great to hear! Thank you for your feedback!
Verified
Great Product!
Great Product!
Overall, fantastic dog feeding set. High quality. Easy to use. Easy to clean. BEAUTIFUL to look at. The company shipped quickly.
Date of experience: May 29, 2025
Reply from trotpets.com
Thank you for your feedback! We love hearing this!
Verified
Reply from trotpets.com
Wonderful! Glad to hear you are happy!
Verified
Great product!
I hesitated to order for months based on previous bad reviews. But I figured my purchase was protected with my credit card. I’m glad I ordered! Not only was their customer service quick to respond and super helpful, they did exactly what they said they would within a timeframe that was exceptional. My ordered arrived within a week and it is amazing! I can’t wait for my new puppy to use her bowls and eventually the stand when she gets big enough! Whatever problems they had in the past seem to be resolved now.
Date of experience: May 30, 2025
Reply from trotpets.com
Wonderful! So happy to hear this! Thank you!
Verified
It is nice quality
It is nice quality, looks as expected. Could provide better quality tool to assemble.
Date of experience: June 02, 2025
Reply from trotpets.com
Thank you for the feedback!
Nice Bowls, Abysmal Customer Support
So far as I can tell, Trot Pets doesn't appear to have any manner of customer support. The bowls themselves are nice, and if you do decide to order them, get them from Amazon, where you can make a return or exchange without the headache of dealing with Trot directly. Unfortunately, I didn't know any better and ordered directly from Trot. I returned my initial order because I didn't care for the color. The return made its way to their warehouse two weeks ago, but was never processed. I followed up via email. No response. I followed up via the customer support portal on their website. No response. I posted a comment on their Instagram. No response. At the end of the day I'll just provide the paper trail to my bank and have them cancel the charge, but any company working in the e-commerce space ought to do better, and when it comes to Trot, customer support is nonexistent.
Date of experience: June 06, 2025
Reply from trotpets.com
We are sorry to hear about this. If you haven't already, please try reaching out to hello@trotpets.com.
Verified
I like the product, but not the customer service
I like the product, but getting ahold of anyone has been just about impossible so far. I ordered a single mat and stand to go with the orange full set that I already own. The color i received was more of a peachy coral color, so I returned it. It was delivered to them on May 19. It is now June 4, I have sent emails and messages asking for the status of my refund with zero response this far. I was planning to purchase a new mat in a different color and another bowl to match, but I was waiting on my refund prior to making that purchase.
The product itself is great, I give the product 5 stars. I give the customer service 1 star.
Date of experience: May 02, 2025
Reply from trotpets.com
We are pleased to hear you like the product. Will be sure to check in on this. Please email hello@trotpets.com for further help.
Verified
Reply from trotpets.com
Wonderful! Thank you!
Verified
Super frustrated with your return…
Super frustrated with your return policy. My dog will not eat out of the slow feed bowl. I would like to exchange it for a regular water bowl but was told I can’t return because it’s been used. I understand that is your policy, but it seems very stringent when most companies stand behind their product and allow for returns or exchanges if a customer is not happy.
Date of experience: May 13, 2025
Reply from trotpets.com
We are sorry to hear you are unhappy with our policy. For further assistance, please contact hello@trotpets.com
Great Dog Bowls, Even Better Customer Service
I have 2 elevated feeding sets, and have had them for over a year and love them. One of my bowls must have had a flaw in the color finish because after repeated washings, it started to separate. I contacted customer service with a photo of the issue, and they had a replacement in the mail the next day. This company stands behind their products. Great dog bowls, great customer service!
Date of experience: May 26, 2025
Reply from trotpets.com
Great to hear we solved your issue! Appreciate your feedback!
Great Product - Scammed the first time, Happy the Second
I am one of the original purchasers under the previous ownership who was scammed and lost money and never received a product. I took a leap of faith about 6 months ago and decided to try again (although it should be noted that new ownership did not offer any sort of discount to those of us who were scammed the first time around). I really like the product. The set is sturdy and is a quality product and we've been happy to date. Looks really good and often get compliments on it - this is one of the reasons I tried a second time; there really has been nothing else on the market with the same modern look/feel.
Date of experience: November 29, 2024
Reply from trotpets.com
We are thrilled to hear you are happy with the new ownership! Thank you for your feedback!
Verified
Ilove it
I havent used yet. but i love the design and seems high quality.
Date of experience: May 21, 2025
Reply from trotpets.com
We can't wait to hear what you think! Thank you!
Verified
Super speedy shipping
Super speedy shipping, great communication, and I LOVE the product so far. Couldn’t be happier.
Date of experience: May 20, 2025
Reply from trotpets.com
Wonderful news! Thank you for your feedback!
Verified
Overall quality of the item is great… but there horrible customer service ruins the merchandise.
Overall quality of the item is great and I love the color. I do feel that the customer service and communication between seller and consumer is none existent. I have reached out several times to return my stand for a different size since it is to tall. I have heard nothing, and prior to this I have been having difficulty hearing back about restocking. I have reached out via online chat, email and even social media. Still nothing. I have decided if I don’t hear back soon I’ll just cut it myself. Paying $150 dollars for an item, it should come in exact condition. And if it’s not the correct size, there should be a way to get in contact with someone to get things straightened out. I shouldn’t have to alter it since I haven't heard back about getting a replacement for the stand or my return submission. Disappointing and I should have listened to the yelp reviews. 👎🏼 (trot please do not reach out and tell me to email you, instead you should be responding to the several I sent)
Date of experience: May 12, 2025
Reply from trotpets.com
Please email hello@trotpets.com so we can further help you.
Verified
Love the stand
Love the stand! Waiting for the tray. Out of stock right now, we hope to get it soon, in the green!
Date of experience: May 16, 2025
Reply from trotpets.com
Thanks for your patience! We know you will love it!
Verified
Amazing Customer Service
Have been using my bowl for almost 2 years when the magnet inside of it suddenly broke. Reached out to customer service about lifetime warranty, and I was instantly replied to and sent a replacement bowl. The replacement was actually defective and had the same issue. Reached out again to let them know and they immediately apologized and sent a new bowl. Final product is that my dog’s is working again. Amazing customer service with prompt responses. Quality products that my dog and I have enjoyed using.
Date of experience: May 16, 2025
Reply from trotpets.com
We love hearing you've been using our bowls for over 2 years! Thank you for your support!
Verified
The dog dishes are top-drawer and made…
The dog dishes are top-drawer and made extremely well. You'll never have to buy another pair. Great for travel, too.
Date of experience: April 29, 2025
Reply from trotpets.com
Wonderful to hear! We appreciate the feedback!
Verified
Appearance might be on only benefit to…
Appearance might be on only benefit to these bowls. Magnetic strength is not as strong as advertised, barely pulls the bowl. Our dog did not take to the puzzle bowl feeder despite having used many other puzzle feeders without issue. Returns are not customer friendly, the cost of both shipping and restocking burden is placed on the consumer resulting in an overall dissatisfying experience.
Date of experience: May 12, 2025
Reply from trotpets.com
We are sorry to hear this. Please be sure to contact hello@trotpets.com for additional support.
Verified
Reply from trotpets.com
We love hearing this! Thank you!
Verified
There was amazing communication and the…
There was amazing communication and the staff were helpful at answering questions!
Date of experience: April 18, 2025
Reply from trotpets.com
We love hearing this! Thank you so much for the feedback! Enjoy the products!!
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