TripAssure Reviews 6

Purchased this insurance for a hiking trip to Europe. We used this company because we had purchased it two times previously for hiking trips booked through REI adventures. Fortunately we never needed to use it on those trips.
Three days into the European trip my husband suffered a stress fracture diagnosed at a hospital in England. Upon return home we contacted the insurance provider who told us what we needed to do to submit a claim. We submitted the claim which was denied because they said we did not submit all the required paperwork. When my husband talked with the agent to confirm what was needed and submitted the requested form, the claim was denied again due to additional information being needed. Once again spoke with an agent and explained it was submitted. They said it would have to be forwarded to the original agent. That pattern repeated two more times. Long story short we resubmitted all paper work 3 times and got nothing but a complete runaround. I guess they just hope they beat you down enough so you stop requesting reimbursement. So not only are we out the $800.00 dollars for the insurance, we are also out the remaining cost of our trip that we were unable to complete. I would not recommend this insurance or this carrier.

Date of experience: July 17, 2024

Not sure how your supposed to actually buy a plan. I tried on 3 occasions to purchase a plan online. It took me to the screen that said your order was processing, please wait a few moments. That being said, 30 min later...nothing. Even tried on a different browser in case that was an issue, but no luck. So I tried calling. First time I left my number and it took 1.5 hrs for a call back and by then I was on my way out the door and couldn't answer. Second time got a return call in 20 minutes, but was put on hold while customer service checked on something and when they picked back up they disconnected the call (maybe an accident) but then they never called back. So I called a 3rd time and never received a return call. I only wanted to use them because REI recommended them for our trip and I feel like REI is a reliable company. But if it's this hard to give TripAssure my money, I can't imagine how they'd ever come through on any claims.

Date of experience: February 24, 2022

Bad customer service. I have emailed 3 times with no response. I have been placed on hold for over 25 minutes on every phone call. This is not right. I will not be using them again and contacting Better Busines Bureau. .

Date of experience: May 26, 2020

I have e-mailed trip assure 3 times and called 5 times and no support what-so-ever. Really, really disappointed I purchased this policy. They gladly take your money but good luck getting any support. What a sorry @$$ business model and company. Going to Better Business Bureau with a formal compliant.

Date of experience: April 23, 2020

Your reply is a joke. My trip was scheduled for 03/03/20, so it is too little too late. To make things worst on my day of travel a tornado hit the town where I live, Cookeville, and roads around my home where littered by downed power line.
I emailed you about that also and still no reply. You people do not have a heart!
You have the time to reply to a review, but still I cannot get a call back. I tried to file a claim and your web site has a critical error when I go to the claim link. I will post negative reviews everywhere I can. I have filed a BBB complaint and will file a complaint with my state insurance commission.

TripAssure offers no support after the sale. I called several times to find out if getting sick with the Coronavirus was covered by the insurance that I have purchased and after long hold times the only choice was to leave a call back number. The message said that the call would be returned within 48 hours but I never got a call back. They did not answer my emails either. Because of not knowing if getting sick with the Cironavirus was covered by the insurance that I had purchased, I decided not to travel. I will try to file a claim, but at this point I have no confidence in this insurance. Horrible experience! DO NOT BUY!

Date of experience: March 06, 2020

We've used TripAssure many times. Booking the coverage is easy and they are quick to answer any questions leading up to travel. Thus far, I've only had to invoke the insurance one time and the process and system could not have been any easier. Filing the claim was easy and straight forward. My contact walked me through the entire process and we received a full refund for our vacation in a matter of weeks. I would recommend, and do recommend, TripAssure to family, friends and anyone who is interested in travel insurance.

Date of experience: September 03, 2018