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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they received, highlighting the staff's kindness, patience, and professionalism. Many reviewers felt treated like family and appreciated the staff's efforts to help them find a vehicle that met their needs and budget. Consumers also value the clear explanations and guidance provided throughout the car buying process. People express high levels of satisfaction with the customer service, noting the team's helpfulness and friendly approach. Reviewers appreciate the staff's ability to work with various credit situations and find suitable financing options. The recommendation to visit this company is a recurring theme, with many customers eager to share their positive experiences and encourage others to explore the available inventory. However, opinions on the warranty topic are mixed, showing no clear consensus.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

Been with Tricolor auto since I got my first vehicle there in 2021 after searching and so far my Camry has been so good to me until 4 years later it was time to upgrade and get a bigger vehicle so I t... See more

Company replied

Rated 5 out of 5 stars

Inquired about a small truck, set up a meeting, went in and didn’t take long before they had me financed and on the road. Excellent service and very professional. Truck was in excellent condition and... See more

Company replied

Rated 1 out of 5 stars

Make this place your last resort! They will tell you they can get you in a vehicle no matter what and their right but at what discretion. Our situation forced us to use them oppose to a real dealershi... See more

Company replied

Rated 5 out of 5 stars

I initially spoke with Diana like 2 months ago trying to get a truck with them for my business, but for some reason I couldn’t. So, I told her that I was going to wait for two months and what a surpri... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Used Car Dealer

Written by the company

We take pride in our customer service, the quality of our vehicles and our in-house financing options. At Tricolor, we understand that purchasing a car is a significant decision, that's why we are committed to making the process as simple, straightforward and satisfying for you as possible. With high quality vehicles, exceptional customer service and affordable financing, at Tricolor we have all you need to purchase your car.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

For me it was the best experience in…

For me it was the best experience in customer service, kindness, speed, excellence, I would say they are very professional, thank you, I was very satisfied with their work and especially the customer service, so for me they are 5 stars

Date of experience: July 05, 2025

Rated 1 out of 5 stars

Very shady and dishonest car lot

They'll tell you one thing on a down payment and when you get there but you with it's gonna cost more.was told 1000 down and cost me 3300.00 poor customer service and no room for help with payments if a emergency comes along etc ...they offer you insurance threw them 160 a month don't get it you'll get a ticketand they make it sound so good ....check your car out very good and take to another shop for cars are not legit I'll tell you that much...when all is filed I'll post a copy of report and incident...make sure you keep all your payments to for my balance was 17,928.83after down payment and after 2months and 1,882.00 in payments its now 17,490.00 so figure that out ..

Date of experience: July 01, 2025

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Reply from tricolor.com

Hello William, we are very sorry to hear that your experience with us did not meet your expectations. We´d like to make things right in regards to your issues. Please give us the opportunity to assist you, feel free to call us at (855) 452-4806.

Rated 5 out of 5 stars

Alex was really nice he explained everything correct and had alot of patience tky for your service alex Lopez

Good service excellent I like the they explained everything good patience too thanks to alex Lopez

Date of experience: July 02, 2025

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Reply from tricolor.com

Hello Sofia, thanks for taking the time to share your experience. We love to hear that our team are providing you with an excellent service. We´ll be sure to pass on your kind words to Alex.

Rated 5 out of 5 stars

They treated my like family really…

They treated my like family really polite and friendly they help me alot to get a car specially Erik he was really kool. Anyone need a car go with them it was quick and easy.
Thank you

Date of experience: July 01, 2025

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Reply from tricolor.com

Hi V. Navarro, we are thrilled to have you as part of the Ganas family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service. Very patient and work to get me the deal I wanted.

Date of experience: June 27, 2025

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Reply from tricolor.com

Thank you for your kind words Christopher, we are so glad you're satisfied with our Customer Service that was provided to you during the time of purchase.

Rated 1 out of 5 stars

Make this place your last resort

Make this place your last resort! They will tell you they can get you in a vehicle no matter what and their right but at what discretion. Our situation forced us to use them oppose to a real dealership like Carmax. Erick is a fast talker and not a mad of his word. Youll do better renting a car for $400+ a week until you can figure out your situation because this the last place ill recommend to ANYBODY.

Date of experience: June 21, 2025

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Reply from tricolor.com

Hello Wesley we're sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. Please feel free to contact us at (855) 452-4806 and we will be more than happy to assist you.

Rated 5 out of 5 stars

Been with Tricolor auto since I got my…

Been with Tricolor auto since I got my first vehicle there in 2021 after searching and so far my Camry has been so good to me until 4 years later it was time to upgrade and get a bigger vehicle so I traded my Camry in for another bigger vehicle.. Hector and Juan were so nice and helpful and worked out a good deal for me one that I could afford. Very satisfied and Happy

Date of experience: June 21, 2025

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Reply from tricolor.com

Hello J Love, we value doing business with you and try our best to always help you even after the time of sale. Congratulations on your vehicle!

Rated 5 out of 5 stars

Good service honest representative

Good service honest representative

Date of experience: June 21, 2025

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Reply from tricolor.com

Thank you for your kind words Adriana, we are so glad you're satisfied with our Customer Service that was provided to you during the time of purchase.

Rated 5 out of 5 stars

Come get a car here

Having a bad credit history was hard to get approved & if so the APR was high, but with tricolor they made it easy & with a better APR to get me in a car that same day.

Date of experience: June 17, 2025

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Reply from tricolor.com

Agustin, we really appreciate your kind words in so many ways. We are here to help you, welcome to Tricolor.

Rated 5 out of 5 stars

Great customer service

Great customer service very friendly helped me get in a great reliable car thank you ganas 🙂

Date of experience: June 12, 2025

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Reply from tricolor.com

Nenah that is very sweet of you to say, we are really fortunate of having a customer like you. We are always here to help.

Rated 5 out of 5 stars

The ease in which the deal was done

The ease in which the deal was done. Seller worked hard and was generally honest and up front about the process.

Date of experience: June 11, 2025

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Reply from tricolor.com

We believe in transparency and we work hard to keep thriving for our customers with all the correct information at the time of purchase. Thank you for kind words, Alonzo.

Rated 5 out of 5 stars

Inquired about a small truck

Inquired about a small truck, set up a meeting, went in and didn’t take long before they had me financed and on the road. Excellent service and very professional. Truck was in excellent condition and impressed with the quality of vehicles available. Would definitely buy again with Tricolor.

Date of experience: June 10, 2025

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Reply from tricolor.com

Hi Santiago, we are thrilled to have you as part of the Tricolor family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Rated 5 out of 5 stars

Daniel was really amazing with the…

Daniel was really amazing with the whole process from beginning to end and gave me great options with a rebuild credit as mine wasn't great to begin with. everyone is very helpful and go beyond expectations.

Date of experience: June 06, 2025

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Reply from tricolor.com

Hi Carlos, thank you for your great review. I will pass on your lovely feed back to Daniel, we are so glad you love your car and the service that was provided to you.

Rated 5 out of 5 stars

Awesome service

Awesome service . Ramon is the best sells guy I’ve ever dealt with. Tricolor is definitely someone I would tell the world about . No wasted time , on an out ,as it should be

Date of experience: June 05, 2025

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Reply from tricolor.com

Hello Esteban, thanks for taking the time to share your experience. We love to hear that our team are providing you with an excellent service. We´ll be sure to pass on your kind words to Ramon.

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