Verified
I recently ordered a TribeSign corner shelf for my plethora of books as I own a TribeSign entry table and love it. When I received my corner shelf and opened the box, one of the pieces was damaged. I... See more
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Verified
This purchase was not the same quality as I expected it to be. I have purchased shelving from you and love it, but the bakers rack seems weak and wobbly. The first drawer is difficult to open and clos... See more
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I bought a table that looked like a bicycle. It was excellent quality. Easy to assemble. I wanted something unique for a store front windows, this was definitely a statement piece. The price was excel... See more
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Verified
**EDIT* Kelly with Tribesigns reached out and went above and beyond to ship replacements. Response times were fantastic, and she was so gracious. I'd highly recommend considering Tribesigns for yo... See more
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Company details
- #106 of 174 best companies in Furniture Store
- #20 of 42 best companies in Bedroom Furniture Store
- #7 of 12 best companies in Kitchen Furniture Store
- #15 of 29 best companies in Living Room Furniture Store
- #8 of 18 best companies in Office Furniture Store
About Tribesigns
Written by the company
DESIGNED FOR LIFE
Tribesigns is a globally acclaimed online furniture brand that offers and delivers elegantly designed, high-quality, cost-effective furniture to our customers. Since its inception, Tribesigns has advocated for "returning beautiful, original designs to nature"
In 2011, Tribesigns' founder, who comes from a lineage of carpenters, draws inspiration from his father's mastery and upbringing in woodworking. His innate expertise led him to craft stunning bamboo and wood furniture in his business venture. Alongside his design-passionate wife, their partnership melded technical skill and artistic flair. Together, they redefined furniture beyond utility, emphasizing its capacity to embody beauty and style. This shared vision birthed Tribesigns, renowned for its unique designs that harmonize aesthetics, functionality, and affordability. Committed to sustainability and ethical practices, the Tribesigns team embodies core values such as customer focus, honesty, simplicity, and innovation. Their ultimate goal is to fashion spaces into inviting sanctuaries that inspire joy and creativity, a commitment evident in their unwavering dedication to quality and design.
Over the last decade, Tribesigns has rapidly expanded across prominent e-commerce platforms in Europe and America, supported by 30+ overseas warehouses, extending their global reach. Their devotion to customer satisfaction has earned trust and recognition from over two million households worldwide.
VISIT OUR WEBSITEContact info
5311 Niagara St, 80022, Commerce City, United States
- support@tribesigns.com
- tribesigns.com
4.4
Excellent
812 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Verified
Unbelievable
Unbelievable, communication unbelievable service thank you so much!
Date of experience: June 07, 2025
Verified
All the pieces were in box
All the pieces were in box. Doesn't look cheap. Came quickly.
Date of experience: June 07, 2025
Verified
The parts to the desk I bought were not…
The parts to the desk I bought were not manufactured properly. I asked for at minimum 1/2 of the refund amount due to the inconvenience and they wouldn't honor that.
Date of experience: June 05, 2025
Reply from Tribesigns
Dear Kate，
We sincerely apologize for any inconvenience that you may have experienced. Rest assured, we are dedicated to aiding you in resolving the problems you are encountering.
One of our support team members has sent you an email and is currently in contact with you. We kindly ask you to check your email for our communications. Our team member is entirely committed to addressing all your concerns to your total satisfaction.
Your patience and understanding in this matter are genuinely appreciated.
Best regards,
Tribesigns Team
We recently ordered over $300 worth of…
We recently ordered over $300 worth of furniture from Tribe Designs via Amazon. We've placed countless orders to the exact same delivery address without issue. However, this one turned into a complete disaster—and a costly one.
According to the Amazon order tracking, the item was marked as “arriving next week.” But when we checked the actual courier tracking number buried inside the order, we discovered it had already been delivered a week earlier. Not only was the furniture dropped off days ago without any notification—it was left unattended on the street outside our apartment. A delivery photo confirmed this. Unsurprisingly, the parcel was stolen before we ever knew it had arrived.
When we contacted Tribe Designs, they refused to assist in any meaningful way. They told us to contact the courier ourselves and sort it out—even though they chose the courier and arranged delivery.
This is not just poor service—it may be a breach of Australian Consumer Law under the Competition and Consumer Act 2010, enforced by the ACCC. Under these laws:
🚨 Potential Breaches of ACL by Tribe Designs:
Failure to provide goods as described
You paid for a product to be delivered to your door securely. Dumping it on the street doesn't meet this standard.
Failure to deliver goods with due care and skill (Section 60)
Sellers are responsible for ensuring delivery is handled properly. Telling the customer to chase the courier is not acceptable.
Misleading or deceptive conduct (Section 18)
The Amazon tracking information indicated the item was still en route, which misled us and delayed discovery of the theft.
Refusal to remedy a failed delivery (consumer guarantees breach)
If goods are lost or damaged before delivery is complete, the seller is legally responsible—not the courier, and certainly not the buyer.
This was a blatant failure of responsibility. A business that sells bulky, expensive items and cannot guarantee safe delivery—or even offer a resolution when things go wrong—should not be operating in the Australian market.
We've now filed a complaint with Amazon and will be lodging a formal complaint with the ACCC and NSW Fair Trading. If you've experienced something similar, I recommend you do the same.
Do not risk your money with Tribe Designs. A company that takes your money, delivers to the wrong place, and washes their hands of the issue is not a company you can trust.
Date of experience: July 02, 2025
Reply from Tribesigns
Dear Valued Customer,
We deeply regret any misunderstanding or inconvenience that may have occurred. Your satisfaction and trust are extremely important to us, and we are dedicated to ensuring that our customers receive the finest service and highest-quality products possible.
We would appreciate it if you could share further details with us regarding your order. This would include your order number and the platform on which you made your purchase, so that we can look more deeply into your concern and come up with the best solution.
Please reach out to us at support@tribesigns.com at your earliest convenience. Our team is readily available and eager to assist you in any way that we can.
Your continued support and understanding mean a lot to us, and we look forward to resolving this matter promptly for you.
Warm Regards,
Tribesigns Team
Verified
Awesome corner shelf
I recently ordered a TribeSign corner shelf for my plethora of books as I own a TribeSign entry table and love it. When I received my corner shelf and opened the box, one of the pieces was damaged. I was pretty disappointed. However customer service was amazing and discounted the item due to the defective part. I still was able to be put the shelf together with the defective part. Everyone who sees the shelf absolutely loves it.
Date of experience: June 02, 2025
Reply from Tribesigns
Hi Rochelle,
Thank you so much for sharing your experience with us! We're sorry to hear that your corner shelf arrived with a damaged part — we completely understand how disappointing that must have been. That said, we're glad our customer service team was able to respond quickly and assist you with a solution.
Customer satisfaction is always our top priority. If you need any further assistance, please don’t hesitate to reach out!
Best Regards,
Tribesigns Team
Verified
It's a five
It's a five, with small reservations. Brilliant packaging, identification of parts/hardware, etc. Very good pictorial instructions. Nice piece of furniture when assembled, will be vary attractive and useful. Two suggestions:
Emphasize noting patterns of holes on parts pictured for correct installation orientation. Else it's easy to install parts upside-down or backwards.
Explain before any assembly instruction how lighting will be installed, because that affects positioning the cabinet for assembly.
Date of experience: May 28, 2025
Reply from Tribesigns
Hi Gabegold,
Thank you so much for your thoughtful 5-star review! We're thrilled to hear that you appreciated the packaging, clear part labeling, and pictorial instructions! We also really value your constructive feedback. We've passed your suggestions along to our product team for improvement.
Thanks again for choosing us, and if you ever need support in the future, we're just a message away!
Warm Regards,
Tribesigns Team
Verified
This purchase was not the same quality…Promises made but not kept!
This purchase was not the same quality as I expected it to be. I have purchased shelving from you and love it, but the bakers rack seems weak and wobbly. The first drawer is difficult to open and close now that it has been filled. I am disappointed. It does not live up to my expectations and due to my circumstances I must adapt to it; I cannot return it. Please consider strengthening this item.
Date of experience: May 26, 2025
Reply from Tribesigns
Dear Ruby,
We would like to extend our sincere apologies for any inconvenience you have encountered. Please be assured that we are fully dedicated to assisting you in resolving the drawer-related issues.
We have already forwarded the message to the shop to improve the product design and make changes to better meet the needs of our valued customers. One of our customer support team members has reached out to you via email and is in direct contact with you. We kindly ask you to check your email for our communication. This team member will focus their full attention on addressing all your concerns until you are completely satisfied.
We truly appreciate your patience and understanding in this matter. Thank you for giving us the opportunity to resolve this issue to your satisfaction.
Best regards,
Tribesigns Team
Verified
Nice furniture
It’s a great, sturdy piece of furniture for the price!
Date of experience: June 03, 2025
Reply from Tribesigns
Hi Janice,
We're thrilled to receive your wonderful feedback and praise—many thanks for your kind words and support. Your feedback means a lot to us as we strive to deliver excellent products and services. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
Great customer service and great price
Great customer service and great price. Item is also very pretty
Date of experience: June 02, 2025
Reply from Tribesigns
Hi Susan,
Thank you so much for your kind review! We're so glad to hear that you loved the price, the product, and our customer service. Customer satisfaction is our top priority. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
Good customer service
Date of experience: May 26, 2025
Reply from Tribesigns
Hi Ray,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our customer service team. Customer satisfaction is our top priority. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
It was shipped promptly
It was shipped promptly, awesome customer service
Date of experience: May 26, 2025
Reply from Tribesigns
Hi Katrina,
We are incredibly grateful that you took the time to share your feedback about our service. Customer satisfaction is our top priority. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
Resolved my problem quickly.
Date of experience: May 19, 2025
Reply from Tribesigns
Hi AT,
Thank you for choosing us and sharing your kind words! Your feedback means a lot to us as we strive to deliver excellent products and services. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Very bad service.
Very bad service.
Order: TR1237FR.
Today, I received from Chronopost (after 1 week from the original « missed" scheduled delivery date) an SMS message that says that the parcel is at my disposal at a pick-up location.
This location is 1 hour and 30 minutes (by bus) from my original delivery address.
I think this is a « poor » situation you put me in, and it should depend on your agreement with the fulfillment provider.
I want to ask you the following:
Why are you obliging me to go pick up the parcel at a location 1.5 hours from the original given address? (Spending an amount of money equivalent the value of the good)
Why didn’t you deliver at my given address? (I blocked 4 hours of my time to wait at home the first missed delivery)
Why your express courier does not deliver to my home address?
Why are you so behind with the delivery?
Why did you communicate with me about delivery problems ONLY after I sent you many email notifications and not in a proactive manner?
Tribesign is in US I suppose; so I’m writing this in English.
Everybody has to know that they are risking losing a lot of their time and money buying from Tribesign.
Cheers
Mario Maso
Date of experience: June 28, 2025
Reply from Tribesigns
Dear Mario,
We would like to sincerely apologize for any inconvenience that you have experienced about shipping. Please rest assured that we are fully committed to assisting you in resolving the issues at hand.
Please rest assured that we are taking immediate steps to improve our packaging and shipping processes to prevent such issues in the future. And we have urgent to communiated with the courier company to avoid shipping issue.Your satisfaction is our top priority, and we are fully committed to resolving this matter. One of our dedicated customer support representatives has already reached out to you via email to assist with this issue. Kindly check your inbox for their message.
Our representative will work diligently to ensure that all your concerns are addressed promptly and to your complete satisfaction. We deeply appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to resolve this situation.
Best regards,
Tribesigns Team
Verified
Item arrived in a timely manner and in…
Item arrived in a timely manner and in the promised condition.
Date of experience: May 29, 2025
Reply from Tribesigns
Hi Allen,
Thank you for choosing us and sharing your kind words! Your feedback means a lot to us as we strive to deliver excellent products and services. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
Use them to store winter sweatshirts
Date of experience: May 28, 2025
Reply from Tribesigns
Hi Lisa,
Thank you for choosing us and sharing your kind words! Your feedback means a lot to us as we strive to deliver excellent products and services. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
Exclusive
Looked and found perfect industrial furniture and very elegant and vibrant. Exclusive
Date of experience: May 21, 2025
Reply from Tribesigns
Hi Abhishek,
We're thrilled to receive your wonderful feedback and praise—many thanks for your kind words and support. Your feedback means a lot to us as we strive to deliver excellent products and services. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
Bought an entry/sofa table
Bought an entry/sofa table. My daughter picked it out. We both love it!! It took some time to receive it however it was worth the wait! Will buy again from here!
Date of experience: May 19, 2025
Reply from Tribesigns
Hi April,
Thank you for choosing us and sharing your kind words! We're thrilled that you're pleased with your purchase. Your feedback means a lot to us as we strive to deliver excellent products and services. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
Verified
Feels a bit cheap
Feels a bit cheap, plastic nubs inside the wood panel,fell out while screwing together..
Date of experience: May 16, 2025
Reply from Tribesigns
Dear Khalif,
We're truly sorry for any trouble this has caused. Please know we're doing everything we can to fix this issue for you right away.
We have been informed that a member of our support team has already been in communication with you. We kindly request that you check your email for the correspondences. Our support team member is dedicated to ensuring all your concerns are fully addressed to your satisfaction.
We genuinely appreciate your patience and understanding during this time.
Best regards,
Tribesigns Team
Verified
The instructions are hard to follow
The price was reasonable. The quality is fine. The biggest problem I had was putting the cabinet together. The directions were not clear . I could not look at the pictures and figure out how to get the drawers together. I called customer service and the rep was not able to help me very much. He told me there was not a video available to direct me. He was finally able to send me a video of how to get a basic drawer together but not for the cabinet in particular. It was harder putting the cabinet together versus the tribesign desk I purchased and put together.
Date of experience: May 15, 2025
Reply from Tribesigns
Dear Trina，
We sincerely apologize for any inconvenience you've experienced. Please be assured that our team is diligently working to address and resolve this issue.
We understand that you encountered difficulties during the installation of the product and we are keen to assist. One of our dedicated customer service representatives will reached out to you via email to handle this situation effectively. Please check your inbox for their message.
Our representative will tirelessly work to resolve all your concerns until you are completely satisfied. We appreciate your patience and understanding during this process.
Thank you for giving us the opportunity to make this right.
Best regards,
Tribesigns Team
Verified
Fast shipping
Fast shipping, excellent price and great sturdy table. I had been searching for a similar dining table on the second hand market and found this brand new at a better price!!
Date of experience: May 15, 2025
Reply from Tribesigns
Hi Sharif,
Thank you for choosing us and sharing your kind words! We're thrilled that you're pleased with your purchase. Your feedback means a lot to us as we strive to deliver excellent products and services. Please feel free to reach out if you need any assistance.
Best Regards,
Tribesigns Team
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