Tres Colori Reviews 753

Reply from Tres Colori

4 days ago

Hi Nicole,

Thank you for sharing your experience with us. We’re so glad to hear your first pair of name earrings held up well for you, but we’re truly sorry to learn that this newer pair faded so quickly. That’s definitely not the lasting quality we want our customers to have.

Please reach out to us at info@trescolori.com with your order number and a photo of the earrings. We’d love to take a closer look and see how we can make this right for you. We appreciate your continued support and the chance to fix this.

Reply from Tres Colori

5 days ago

Hi Angelica,

Thank you so much for your sweet message. We're thrilled to hear your first necklace came out beautifully and that you loved it enough to come back for another. That kind of support truly means the world to us.

We hope your next piece brings just as much joy. If you ever need anything or have questions while you wait, please don't hesitate to reach out.

Reply from Tres Colori

5 days ago

Hi Tanita,

We’re truly sorry for the frustration you experienced with your order, especially after paying for expedited shipping. When you reached out to us about this, we completely understood your concern and worked quickly to come to a resolution by reproducing your item and shipping it out for you the very same day.

Thank you for giving us the opportunity to make things right. If there’s ever anything else you need, please don’t hesitate to reach out to us at info@trescolori.com. We’re always here to help.

Reply from Tres Colori

5 days ago

Hi Tanya,

Thank you so much for sharing your thoughts with us. We're glad to hear you enjoyed the ordering process and love our products,it truly means a lot.

That said, we completely understand your concerns about the membership. Just to clarify, our VIP membership is completely optional. It’s offered at checkout for customers who want to take advantage of extra perks like 10% off their order and future exclusive promotions, but you can always choose to checkout as a guest without joining or paying any monthly fee.

If you ever need help with your account or want to make sure no membership charges are active, please feel free to reach out to us at info@trescolori.com. We're always here to help.

Reply from Tres Colori

5 days ago

Hi Shelena,

This absolutely made our day. We’re so glad to hear that any nerves melted away once you opened your package and loved what you received. Thank you for trusting us and for sharing your excitement, truly means the world.

We can’t wait to help you find more pieces you’ll be just as happy with.

Reply from Tres Colori

5 days ago

Hi Aida,

Thank you so much for your kind words about the chains. We're thrilled to hear you think they're beautiful. We also completely understand your disappointment about only receiving one pouch, especially since these were meant as gifts for two different people.

We’d be happy to help make this right. Please email us at info@trescolori.com with your order number, and we’ll arrange to send you another pouch so each gift can be presented perfectly. We truly appreciate your support and look forward to taking care of this for you.

Reply from Tres Colori

5 days ago

Hi Luis,

Thank you for reaching out. We took a look into your order and it actually shipped out on 6/30/25, with an expected delivery date of 7/2. This is right within the timeframe for the standard shipping option you selected at checkout.

We understand how eager you are to receive your piece and appreciate your patience while it makes its way to you. If you’d like, feel free to reach out to us at info@trescolori.com anytime, and we’ll be happy to provide more detailed tracking updates.

Reply from Tres Colori

5 days ago

Hi Jessica,

We’re truly sorry to hear about your experience. It’s incredibly disappointing to know that after correcting the original spelling issue, the replacement still wasn’t right. That’s absolutely not the level of care or quality we aim to deliver.

We’d really like the chance to fix this for you properly. Please reach out to us at info@trescolori.com with your order number and a photo so we can make sure you receive the complete piece you deserve.

Thank you for sharing your feedback, it’s the only way we can improve and make this right.

Reply from Tres Colori

5 days ago

Hi Juan,

We’re truly sorry to hear how disappointed you are with this experience. After being such a loyal customer and ordering many sterling silver pieces without any issues, we understand how upsetting this must have been.

We do want to kindly clarify that on our product page it does state that only the nameplate is crafted in 14k solid gold, while the chain is made of a different metal. We’re sorry if this wasn’t clearer at the time of purchase. Still, we never want any customer to feel misled.

Please reach out to us again at info@trescolori.com with your order number and any testing details you have. We’d be glad to review this further and see how we can make things right.

Thank you for taking the time to share your feedback, it helps us do better and we hope to have the chance to regain your trust.

Reply from Tres Colori

Updated 6 days ago

Hi Katy,

We're truly sorry to hear about your experience. This is absolutely not the quality or service we want for our customers, and we completely understand how disappointing it must be to have your piece discolor after just one wear—especially when it didn’t look as expected from the start.

We also want to mention that our team did reach out to you to help resolve this, but we never received a response. We’d still love the chance to make things right. Please email us at info@trescolori.com with your order number and photos so we can review this and find the best way to assist you.

Thank you for sharing your feedback. It helps us improve and ensure better experiences for all our customers.

Reply from Tres Colori

6 days ago

Hi Synethia,

Thank you so much for sharing your kind words. We’re thrilled to hear you’re happy with the quality of your pieces. It means the world to us to know our jewelry is living up to your expectations. We can’t wait to create more beautiful pieces for you in the future.

Reply from Tres Colori

6 days ago

Hi Sarita,

Your message truly made our day. Thank you so much for sharing how much you and your family have enjoyed our jewelry. It’s incredibly special to hear that from your daughter’s necklace to meaningful Christmas gifts and all the unique pieces you’ve chosen, everything has brought joy and become part of your memories.

We’re so grateful for your continued support and for trusting us to create pieces that bring smiles to you and your loved ones. Knowing our jewelry adds a touch of style and quality at a great price means the world to us.

We can’t wait to keep making pieces you’ll cherish for years to come.