Aon Trip Insurance Reviews 379

No stars. It is bad that a reputable cruiseline like Carnival has a company like AON servicing their clients. Horrible service. You pay for insurance and you get zero back. We had to cancel due to my husband getting pneumonia 5 days before our trip. He was admitted to hospital. I had dr fill out paperwork same day. Flyer say refund of funds paid or waiver of cancelation fees. Well Carnival- didn't charge cancelation fee or give refund and neither has Aon when it clearly states refund. Decline AON ( Carnival travel protection) and go with Alliance Global. They are an excellent travel Insurance. Signed a frustrated travel agent.

Date of experience: May 31, 2025

Guess I've been scammed too. This insurance was offered through the cruise company, for a trip to the Bahamas. My husband had a nedical emergency with vertigo that produces the uncomfortable spinning or whirling sensation. Filed a CLAIM last Februrary, still fighting with them. the latest was they sent a letter to my husband (as if he were the Doctor, asking the doctor to provide information on himself, as the patient

Date of experience: February 27, 2025

I cancelled my cruise due to my husband heart attack. I submitted request and they dragged me through out the process. They requested so many things and I gave them everything they wanted. Towards the end they were requesting information that was there in the medical records, that even a 5th grader could read. At the end they said that Carnival could not refund any of my money. I honestly did not understand if I was dealing with the insurance not Carnival. I did not even buy the insurance, they add it like an automatic thing without telling you. They're scammers.

Date of experience: March 31, 2025

Needed to cancel (last March) a short cruise due to medical circumstances that required surgery. To date, I have still not recieved reimbursement for the paid amount. Aon delayed at every opportunity...asked for duplicate medical information from my care providers for many weeks. Total claim was approximately $2800...Aon offered to pay $427.50. Still looking for answers but not hopeful they will resolve the matter fairly. I'm filing a complaint with the Better Business Bureau. Stay away!

Date of experience: May 08, 2025

AON is computer only and all has to be uploaded and no email attachments. This is definitely discrimination against the elderly and those that are not computer savvy, They want to not pay out claims. Beware!!! Buy your travel insurance from your local travel agent.

Date of experience: April 25, 2025

AON customer service is the worst. They only like to receive premiums and try very hard to place stumbling blocks to claimants to continually ask for more information. I filed my claim to be reimbursed for medical expenses and AON is constantly asking for more proof. I was told by one of their brain dead employees that they are aware that Medicare does not pay claims for medical expenses outside the United States. She advised I need to contact my supplemental insurance carrier as to their coverage for medical expenses outside the United States. I received a letter that united healthcare does not cover medical expenses outside the United States. I submitted that letter to AON TRAVEL and was advised the letter is insufficient. It has been four months and still no reimbursement for medical expenses on the ship.

Date of experience: January 09, 2025

I would love to give a zero a year ago. We booked a cruise on Royal Caribbean and Royal Caribbean sold us Aon travel insurance. My mother became sick and could not go. We had to cancel. We felt like we were OK because we had travel insurance with Aon. How stupid are we?
We have signed all the documents. We have uploaded everything we have signed everything more than once we have uploaded more than once. Finally, I uploaded my mother‘s death certificate. What more proof did they need that she wasn’t well enough to go? Still waiting for a call from Aon

Date of experience: April 21, 2024

Horrible... I had to have surgery the day before the cruise. And they would not give me any money back... I fought and fought. Even my travel agent tried and nothing. The worst insurance company I have ever dealt with.

Date of experience: March 15, 2025

Had a cruise with princess and my flight was delayed by jet blue. Arrived at the airport and contacted princess immediatlybecause I missed my transfer.was told to uber which I did I arrived at the pier and was told they would send someone from the ship to get me but I was refused entrance by princess. The ship was still in the port. Was told to contact aon so I did. After numerous emails asking for additional info including documentation that the flight was late they denied my claim saying a late flight did not qualify for reimbursement under their plan.that was not the reason I didn’t get on the ship princess refused to let me on and kept all my money both princess cruise and aon are the worst possible carriers and insurance I have ever encountered in my life and I have cruised alot

Date of experience: March 17, 2025

What a scam. If this is the insurance offered, save yourself the money. We had a cruise booked and had each purchased this insurance ($39/$39/$69). One of the group (married to the other in the group) underwent surgery and subsequently had a stroke. According to AON, this was not covered. The doctor would not clear the person for a flight and then the cruise so we had no choice but to cancel. I’m not sure what would’ve been covered.

Date of experience: April 04, 2025

Horrible business model. They operate more like a scam than a legitimate business offering travel insurance.

We booked the cruise and bought Aon’s travel insurance through the cruise line. We experienced a “qualified” medical emergency the day before the cruise, so we never boarded. We filed a claim right away through Aon, with supporting paperwork from medical professionals. Aon continued to ask us for more and more paperwork over time as we continued to provide evidence. It seemed like quite a long stall. Nine months later, we received the decision that they denied our claim. Having had phone calls with them and provided evidence to them signed by the doctor, it seemed as if Aon never intended to approve the claim. “Stall and deny.”

I will never trust Aon’s products again. If you can find some other insurance for your travel plans, do it.

Date of experience: March 26, 2025

This must be the worst company ever. They have you purchase travel protection and then don't honor the contract. I purchased this insurance for myself, my daughter, and my grandson. When I tell you it has been a roller coaster trying to get my money back from this company, I mean it. I paid $2,575.00 for the trip. I work for the federal government and because of the disaster in Tampa, we are being deployed. I provided them with the travel documents, the emails, along with the date, time, and location. The representative advised me that they only deal with military disasters when this was mandated by the military. They have not yet allowed me to speak with someone in the corporate office, and AON sent an email saying military travel is the only way they would pay. I really need some assistance with this matter. When I initially signed up, they never told me this. I keep reaching out to AON. It clearly states on your website that work-related travel is included.

Date of experience: November 03, 2024

I purchased travel insurance for the Alaska Cruise in August 24, 2024. I am still fighting to get reimbursement for onboard hospital bills, on land extra expenses due to the illness I got on first day of cruise plus expenses from Hospital stay in Seattle. I have jumped through hoops to give everything the AON has asked and it is like they are going out of their way to find a reason not to pay. A little common sense would go a long, long way. I can assure you one thing, I am through with AON and their travel insurance. I have a trip to Spain in July this year but will look elsewhere for insurance, Buyer be ware!

Date of experience: August 24, 2024

My husband and I are in our 70's and bought aon insurance for a cruise. We received devastating news from family that my husbands sister was hospitalized and if we wanted to see her come now. So we canceled our cruise, and has been a nightmare for us trying to get our refund back from them. We have emailed documents signed from the doctors twice stating sisters incurable disease. Now they are asking for more records dating back to August 2024. It is very stressful fighting with Aon for almost 2 months and we see no ending in sight. Please choose your travel insurance wisely, which we have learned through this horrible experience.

Date of experience: February 09, 2025

Ripped off i supplied all required information for trip cancellation and as did my Md Proof - receipt of the MDs information confirmation letter
Aon repeatedly lied and said that they never received Md’s information in spite of 3 requests?
Just a fraudulent bunch of scammers
Filled WITH BBB net APPROPRIATE FL INSURANCE REGULATION ?mental masturbation 👎) Florida Attorney General elderly abuse victims dept

Date of experience: February 14, 2025

I filed a legitimate travel insurance claim after my flight was delayed and automatically rebooked by the airline, causing me to miss part of my prepaid trip. Three weeks later, AON is still stalling.

Despite providing every required document, they keep asking for more—including demanding that I personally investigate and provide the airline’s reason for the delay. That is not my job as the traveler! They also forced me to secure airline verification myself—something they could have done.

I was promised resolution by a set date—still nothing. I have now escalated my complaint to the California Department of Insurance for bad-faith claim handling.

Date of experience: February 27, 2025

Booked a cruise on Virgin Voyages and was subsequently called to military duty for 12 months. I canceled the cruise and Virgin informed me to request refund through AON Travel Insurance. AON denied my refund and stated "Military duty is not a valid reason for cancellation." If called to duty to defend the United States is not a good reason to get a refund I don't know what is!! As the previous consumer stated, this is a SCAM and military beware!!!

Date of experience: February 28, 2025

Get insurance through your credit card. Aon is simply not a trust worthy company and will take months to respond to your claim, ultimately denying it.

Our trip was impacted by travel delays from the airline who sent a verification letter promptly. That is a cut and dry reason as to why people purchase insurance, and they scam their way out of paying for any reasoning.

Date of experience: February 26, 2025

Don’t buy, it’s a waste of money. First of all the benefits are insufficient and they are not customer friendly. Don’t buy from them on their website because they won’t return your money if you try to cancel after 10 days of purchasing it.

Date of experience: February 17, 2025

Don't waste your money on Aon Affinity Travel Insurance My wife got sick on a Norwegian for 11 days and filed a claim when we got back for the doctor expenses and we just received a letter refusing to pay t he claim and said since Medicare won't pay to submit it to any additional health insurance
claim # 24WTH06554 I won't buy travel insurance again

Date of experience: December 12, 2024