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Transamerica Reviews 426

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TrustScore 3.5 out of 5

3.4

Non-Bank Financial Service
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Review summary

Most reviewers were somewhat happy with their experience overall. Many consumers express frustration regarding payment issues, such as unexpected account freezes without explanation. Some reviewers report difficulties in getting their funds back, even after policy cancellation. A few reviewers mention negative experiences with customer service, citing transfers to multiple employees without resolution. Also, some consumers express their disappointment with the contact channels. Some people find the staff friendly and helpful, especially when navigating the website or understanding retirement options. A few reviewers appreciate the knowledge and patience of specific advisors, who provide clear explanations and personalized advice. However, there are also complaints about the lack of flexibility in certain processes and the need for website upgrades. Some reviewers report difficulties in getting policy approvals and delays in claim processing.

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See what reviewers are saying

Rated 5 out of 5 stars
Invited

I had some questions and Jeff was able to answer the technical questions. Jeff also connected me to a financial advisor, Mike, while I waited. I didn't have to call back. Mike was able to answer the r... See more

Rated 1 out of 5 stars

My wife passed in 2021 and thought that i was on the policy but just happened to check lately and found out that i was just the beneficiary on her policy. They did pay and cancelled out the policy but... See more

Company replied

Rated 5 out of 5 stars
Invited

Your customer service agents are very thorough. They make sure you are who you say you are. Then, they make it easy for an individual to get their funds. Everything is made simple which takes the pres... See more

Rated 1 out of 5 stars

Should be negative 100 stars, terrible company. Waiting over 6 months over payments to be returned. safe harbor profit sharing not done last year until August. 2025 still waiting for profit sharing fi... See more

Company replied

Company details

  1. #249 of 254 best companies in Non-Bank Financial Service
  2. #50 of 52 best companies in Insurance Company
  3. #45 of 45 best companies in Investment Company
  4. #3 of 3 best companies in Retirement Scheme Provider
  5. #12 of 12 best companies in Term Life Insurance Provider Company

About Transamerica

Written by the company

Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.

Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.

Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.

But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.

Contact info

3.4

Average

TrustScore 3.5 out of 5

426 reviews

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Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot
Rated 5 out of 5 stars
Invited

Excellence

The lady knew just what I needed to do and helped me in just a couple of minutes. True professional.

Date of experience: July 01, 2025

Rated 5 out of 5 stars
Invited

Questions about the company and accounts

I had some questions and Jeff was able to answer the technical questions. Jeff also connected me to a financial advisor, Mike, while I waited. I didn't have to call back. Mike was able to answer the rest of my questions concerning the different funds offered so I could feel comfortable with where my money is. I did have to wait longer than I wanted between Jeff and Mike.

Date of experience: July 07, 2025

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