Sold $2,000 worth of BTC using topper with the funds going to my debit card, transaction failed and don’t see anything regarding a refund. So now I feel like I was scammed and my funds are floating ar... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
I didnt have an acxount and.my sofi card was compromised by you card endi f in 3387 whicj is now frozen so you camnot access mybaccount and auto withdraw
Company replied
Verified
The Signup process was super easy and the verification process went smoothly. This is 1 of 2 exchanges at the top of my favorites list.
Verified
Everything was easy to follow step-by-step was so easy that a beginner has no problem whatsoever at all things went smooth. I wanna thank you for the easy process of this and look forward to doing mor... See more
Company replied
Company details
- #46 of 57 best companies in Cryptocurrency Service
About Topper by Uphold
Written by the company
Topper is a seamless fiat-to-crypto on-ramp and off-ramp designed to make buying and selling digital assets fast, flexible, and user-friendly. Developed by Uphold, a trusted Web3 financial platform, Topper stands out with higher approval rates and broader crypto support than other on-ramp providers—supporting over 200 cryptocurrencies including Bitcoin, Solana, stablecoins, and meme coins.
Topper is built for both ease and efficiency. Users can instantly buy crypto with a range of payment methods including debit cards, credit cards, Apple Pay, Google Pay, and even PIX. Selling is just as smooth—U.S. and European users can off-ramp directly to their Visa or Mastercard debit cards, with global Visa support expanding access to more users.
With a simple process—select your amount, choose your crypto, enter your wallet address, and go—Topper puts full control in users’ hands. It's compatible with self-custodial wallets, giving crypto buyers the freedom to manage their assets their way.
Backed by Uphold’s reputation and regulatory reliability, Topper provides a fast, secure, and accessible way to onramp and offramp crypto, helping projects and users alike unlock the full power of Web3 finance.
Contact info
United States
- topperpay.com
4.0
Great
828 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
Verified
The Signup process was super easy and…
The Signup process was super easy and the verification process went smoothly. This is 1 of 2 exchanges at the top of my favorites list.
Date of experience: July 08, 2025
Verified
It was simple to use,
Date of experience: July 07, 2025
Reply from Topper by Uphold
Hello,
Thank you for the 5-star review! We're glad to hear you found Topper simple to use — that’s exactly what we aim for.
Cheers,
Team Topper
Verified
Reply from Topper by Uphold
Hello,
Thank you for the wonderful 5-star review! We're so glad you're enjoying the experience and appreciating the low fees — keeping it affordable and seamless is what we strive for.
Cheers,
Team Topper
Verified
Easy to do just takes too long to come…
Easy to do just takes too long to come in
Date of experience: July 04, 2025
Reply from Topper by Uphold
Hello,
Thanks so much for the 5-star review! We're glad you found the process easy. We hear you on the timing — while we aim for fast processing, network or payment provider delays can sometimes occur. We appreciate your patience and feedback as we continue working to improve speed.
Cheers,
Team Topper
Verified
Used it until they asked for proof of…
Used it until they asked for proof of income. Haven't used it since and moved on to a different service.
Date of experience: June 28, 2025
Reply from Topper by Uphold
Hello,
Thank you for your feedback. We believe there may be some confusion here — Topper by Uphold does **not** ask customers for proof of income. That requirement is not part of our platform or process. It’s possible you’re referring to a different service, such as the Uphold Wallet, which is a separate product.
Regards,
Team Topper
Verified
It has been easy to buy crypto
It has been easy to buy crypto and work with Topper. I have been wanting to do this for a while. Topper is easy to do, both for buying and selling.
Date of experience: July 04, 2025
Reply from Topper by Uphold
Hello,
Thank you for the fantastic 5-star review! We're so happy to hear that Topper has made it easy for you to buy and sell crypto — especially since it’s something you’ve been wanting to do for a while. We're glad to be part of your crypto journey!
Cheers,
Team Topper
Verified
3 Times Charge
Your company charge my bank account 3 times. When I called the customer service line they informed me that it was my fault. I dealt with my bank and took care of the 3 times charge by Toppers. So, you tell me.... What your impression of your company??
Date of experience: July 04, 2025
Reply from Topper by Uphold
Hello,
We're sorry to hear about your experience. After reviewing your account, we found that three separate transactions were initiated, spaced apart in time, and processed through two different partners that offer Topper as a payment method. Once transactions are confirmed on the blockchain, they cannot be reversed.
If you believe you may be the victim of fraud, we strongly recommend reporting it to your local authorities. Additionally, please open a support ticket here so our team can assist with any investigation: https://support.topperpay.com/hc/en-us/requests/new
We’re here to help and want to ensure your concerns are properly addressed.
Regards,
Team Topper
Verified
I found your platform to be very easy…
I found your platform to be very easy to use and was very surprised to see how fast the transaction have been.
Date of experience: July 04, 2025
Reply from Topper by Uphold
Hello,
Thank you for the great 5-star review! We're thrilled to hear that you found the platform easy to use and were pleasantly surprised by the transaction speed. That’s exactly the experience we aim to deliver!
Cheers,
Team Topper
Verified
Great so far
Date of experience: July 02, 2025
Reply from Topper by Uphold
Hello,
Thanks for the 5-star review! We're glad to hear things have been great so far — we look forward to continuing to meet your expectations.
Cheers,
Team Topper
Verified
Reply from Topper by Uphold
Hello,
Thank you for the awesome 5-star review! We're glad to hear you found Topper fast and reliable — that's exactly what we aim for.
Cheers,
Team Topper
That's a real pickle
That's a real pickle! But, “Safe reclaim” did an amazing job by getting back my $19,700. their support was exceptional..
Date of experience: June 28, 2025
Reply from Topper by Uphold
Hello,
We’ve reviewed your feedback but are unable to find any record of a transaction or account associated with your review. It appears this review may be posted in error or is intended to direct users to other sites. Topper by Uphold is a regulated, trusted Web3 payment solution that supports over 250 cryptocurrencies and delivers higher approval rates for genuine customers . We take these misleading reviews seriously and have flagged this content with Trustpilot for further investigation.
We value honest feedback from real users and are committed to resolving any legitimate concerns.
Regards,
Team Topper
Verified
I was scammed out of money with Topper…
I was scammed out of money with Topper and didn't get any help
Date of experience: June 24, 2025
Reply from Topper by Uphold
Hello,
We're truly sorry to hear that you’ve had this experience. If you believe you were the victim of a scam or fraud, we strongly encourage you to report the incident to your local law enforcement. Please also open a support ticket with us here: [https://support.topperpay.com/hc/en-us/requests/new](https://support.topperpay.com/hc/en-us/requests/new) so our team can assist and provide any information needed for an investigation.
We take these matters very seriously and are here to help in any way we can.
Regards,
Team Topper
Verified
Reply from Topper by Uphold
Hello,
Thank you for the awesome 5-star review! We're so glad to hear that you find Topper reliable — that's exactly what we aim for. Your support means a lot to us!
Cheers,
Team Topper
Verified
I didnt have an acxount and.my sofi…
I didnt have an acxount and.my sofi card was compromised by you card endi f in 3387 whicj is now frozen so you camnot access mybaccount and auto withdraw
Date of experience: July 02, 2025
Reply from Topper by Uphold
Hello,
Thank you for your review. We're sorry to hear about your concern. Please note that Topper is an on-ramp service and does not support or perform any kind of auto-withdrawal from users' accounts — this is not part of our platform's functionality.
We take security extremely seriously and follow strict protocols to protect user data and transactions. If you believe your card was compromised, we strongly encourage you to open a support ticket so our team can investigate further: https://support.topperpay.com/hc/en-us/requests/new
We’re here to help and want to ensure your issue is fully addressed.
Regards,
Team Topper
Verified
Reply from Topper by Uphold
Hello,
Thank you for the great 5-star review! We're happy to hear you found Topper easy to use — making crypto simple and accessible is what we’re all about.
Cheers,
Team Topper
Verified
Simple and fast
Date of experience: June 17, 2025
Reply from Topper by Uphold
Hello,
Thank you for the 5-star review! We're glad to hear you found Topper simple and fast — that's exactly the experience we aim to deliver.
Cheers,
Team Topper
Verified
You did very well with all I needed
You did very well with all I needed, thanks
Date of experience: June 30, 2025
Reply from Topper by Uphold
Hello,
Thank you so much for the 5-star review! We're glad to hear we were able to help with everything you needed. It’s our goal to make buying and selling crypto as easy and seamless as possible, and we're thrilled we hit the mark for you.
Cheers,
Team Topper
Sold $2,000 worth of BTC using topper…
Sold $2,000 worth of BTC using topper with the funds going to my debit card, transaction failed and don’t see anything regarding a refund. So now I feel like I was scammed and my funds are floating around somewhere. Very little communication through email since this happened.
Date of experience: June 30, 2025
Reply from Topper by Uphold
Hello,
We're really sorry to hear about your experience. We understand how concerning it can be when a transaction doesn't go as expected. Please note that off-ramp transactions do have a time limit to complete and may time out if not fulfilled in time. Additionally, discrepancies in transfer amounts can cause transactions to fail.
To help us look into this and assist you properly, we encourage you to submit a support ticket here: https://support.topperpay.com/hc/en-us/requests/new
Our team will investigate the details of your transaction and provide the appropriate next steps. We appreciate your patience and hope to get this resolved for you as quickly as possible.
Regards,
Team Topper
Verified
Well integrated with Ledger Nano
Well integrated with Ledger Nano, user friendly, rapid, versatile functionalities, a purchase is executable with one single transaction
Date of experience: June 30, 2025
Reply from Topper by Uphold
Hello,
Thank you for the fantastic 5-star review! We're thrilled to hear that you found Topper well-integrated with Ledger Nano and appreciated the user-friendly interface and rapid performance. It's great to know the single-transaction purchase feature and versatile functionality made your experience smooth and efficient.
Cheers,
Team Topper
Verified
Everything was easy to follow…
Everything was easy to follow step-by-step was so easy that a beginner has no problem whatsoever at all things went smooth. I wanna thank you for the easy process of this and look forward to doing more business.
Date of experience: June 21, 2025
Reply from Topper by Uphold
Hello,
Thank you for the fantastic 5-star review! We're thrilled to hear that everything was easy to follow and smooth, especially for a beginner. We're so glad you had a great experience and we look forward to having you back for more!
Cheers,
Team Topper
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.