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Timberplates Reviews 450

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TrustScore 5 out of 5

4.9

Construction Company
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and structural integrity of the products, noting that they often exceed expectations. People appreciate the responsiveness and willingness of the team to customize orders, ensuring precise fit and functionality. The delivery service is also commended for its speed and reliability. Consumers highlight the exceptional customer service, with representatives like Laurel and Rhett being frequently mentioned for their knowledge, professionalism, and attentiveness. Reviewers value the detailed shop drawings and design assistance provided, which help ensure accuracy and prevent errors. The company's flexibility in accommodating custom requests and addressing any issues promptly further contributes to the positive experiences reported.

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Rated 5 out of 5 stars
Verified

Masterful craftsmanship exactly to specification. It was as if they were on site fabricating as the project was in progress. Could not have asked for better quality in the custom-made products and the... See more

Rated 5 out of 5 stars
Verified

Great Customer Service! We ordered some tie rod assemblies with turnbuckles powdercoated in black. The assemblies look great, and all of the pieces went together perfectly. The people called and mad... See more

Rated 5 out of 5 stars
Verified

Terrific product and service. I ordered custom sized turnbuckle tie rods for an adaptive reuse project. One inch rods look and perform great. Laurel in customer service was knowledgeable and profes... See more

Rated 5 out of 5 stars
Verified

The product is just what we needed to create a more open space on our new deck. It pairs so well with the black fan. Our architect was quite impressed with the quick response and drawings, spec... See more

Company details

  1. #1 of 7 best companies in Construction Company
  2. #19 of 174 best companies in Furniture Store
  3. #3 of 18 best companies in Hardware Store
  4. #5 of 37 best companies in Interior Designer

Information provided by various external sources

Since 2010 TimberPlates.com has made it easy for architects, builders, and homeowners to build artful timber framed structures. Our precision-cut custom and stock steel plates add beauty and strength to any timber frame project. We are dedicated to providing fast, friendly customer service at prices our competition cannot touch. We are a small, family-owned business located in the heart of Central Texas. But don't let our small size fool you. We use the latest in CNC Plasma technology to achieve accurate, repeatable, clean cuts every time.

Contact info

4.9

Excellent

TrustScore 5 out of 5

450 reviews

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How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

Excellent craftsmanship, quality, and service

Masterful craftsmanship exactly to specification. It was as if they were on site fabricating as the project was in progress. Could not have asked for better quality in the custom-made products and the customer service throughout was excellent. Also very grateful for the fantastic products offered as they are not easy to come by. Highly recommend working with Timberplates!

Date of experience: June 03, 2025

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Rated 5 out of 5 stars
Verified

Great Customer Service

Great Customer Service! We ordered some tie rod assemblies with turnbuckles powdercoated in black. The assemblies look great, and all of the pieces went together perfectly. The people called and made sure that the lengths were correct for our application, and corrected a couple mistakes on our part. Would order from these guys again. They were a bit pricey, but it is a very niche thing that they do, and they are 100% custom made for each customer. They are very well built and a good value for the price.

Date of experience: June 11, 2025

Rated 5 out of 5 stars
Verified

Terrific product and service

Terrific product and service. I ordered custom sized turnbuckle tie rods for an adaptive reuse project. One inch rods look and perform great.
Laurel in customer service was knowledgeable and professional. Seems like a great shop.

Date of experience: May 29, 2025

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Rated 5 out of 5 stars
Verified

flexibility/quality

quick delivery, flexibility to create the exact size brackets needed for the job. upon delivery noted the heavy weight which assures a strong connection, not cheap overseas bracketry.

Date of experience: May 20, 2025

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Rated 5 out of 5 stars
Verified

Great product

Great product, good service. When 2 bolts were lost in shipment they rapidly replaced them.

Date of experience: May 01, 2025

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