Verified
This is the 3rd time I'm replacing my mounting clip. Necessary to have, but annoying that it keeps breaking.
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
These are the perfect locks. Many cyclists try to make his/her components lighter. Then burden their bike with a lock weighing more than the frame. TiGr locks solve that whether for a commuter or a lo... See more
Company replied
Verified
Easy five star. I've had a total of four TiGr locks now, beginning with when they first started out. All of them are still in service. Their communications, responsiveness and promptness in shipping a... See more
Verified
Using for about 1 month. Seems a lot of thought went into design: because it’s bendable it’s more versatile than u-locks; it’s fun to open locking mechanism (though I worry that it may be starting to... See more
Company replied
Company details
- #12 of 22 best companies in Bike Accessories Store
- #6 of 8 best companies in Security System Supplier
About TiGr Bike Locks
Written by the company
Tigr Bike Locks are strong and lightweight.
TiGr BLUE are the lightest insurance rated u-locks in the world, weighing in at a remarkable 431g or 475g.
All TiGr Locks feature simple push-button locking and a flexible shackle for quick and easy lock-ups. Two keys included.
The available TiGr frame mount holds the lock snug on your bike as you ride so the lock is there when you need it.
All TiGr Lock shackles are covered in a soft clear plastic coating to protect your bike frame from scratches.
Tigr Locks come in two sizes:
- mini - With a flexible locking area of about 4 inches by 7 inches, the triangular shaped TiGr mini provides ample space for locking bike frame to bike rack.
- mini+ - The rectangular TiGr mini+ with about 4 inches by 8 inches of flexible locking area, provides more locking options.
All TiGr Locks provide proven anti-theft protection for quick stops anywhere and longer stops in lower risk areas
All TiGr Locks are designed and built in the USA
Contact info
United States
- info@tigrlock.com
- tigrlock.com
4.4
Excellent
391 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
3rd replacement
This is the 3rd time I'm replacing my mounting clip. Necessary to have, but annoying that it keeps breaking.
Date of experience: May 21, 2025
Reply from TiGr Bike Locks
Thank you for the feedback. We are changing the type of plastic being used in the mounting clip to extend its life. We listen to our customers feedback and make the necessary changes to continuously meet and exceed their expectations. Thank you again.
Advertisement
Verified
Love this lock
Love this lock, though this is the third bracket I’ve had over 6 yrs.
Date of experience: May 10, 2025
Reply from TiGr Bike Locks
Thank you for your review and feedback. We are changing the plastic being used in the mounting clip to extend its useful life. Thank you for being a TIGR Lock customer.
Verified
Rapid turnaround
The rapid turnaround on my order was great everything worked as expected.
Date of experience: April 04, 2025
Reply from TiGr Bike Locks
Thank you for your review and for your business,
Verified
This is the third time i am buying a…
This is the third time i am buying a replacement cradle for tigr lock. The product is not designed well and the wings are made of fragile plastic which is why they keep breaking.
Date of experience: March 10, 2025
Reply from TiGr Bike Locks
Thank you for your valuable feedback. The current mounting clip is made with ABS plastic. We are migrating to a polycarbonate plastic which will provide more flexibility and a longer lasting mounting clip. We will be announcing the change and availability sometime in the near future. Thanks again.
Verified
My TiGr lock will last longer than my…
My TiGr lock will last longer than my knees, my lower back, and probably my mind. They’re a class act. If I had a sister, I’d trust TiGr with her.
Date of experience: March 04, 2025
Reply from TiGr Bike Locks
Thank you for your review and kinds words. May you enjoy riding for many years to come and your TIGR Lock serve you well. We appreciate your business.
Advertisement
Verified
Good service. quick response and delivered on time
quick response and delivered on time
Date of experience: February 11, 2025
Reply from TiGr Bike Locks
Thank you for your review and we appreciate your business. Safe riding.
Verified
What made my experience so great was…
What made my experience so great was the "person to person" and very quick email responses to my needs and questions. The delivery time was also on schedule - as promised.
As a result , I plan on purchasing an additional mini blue lock before my bike this summer.
Date of experience: February 11, 2025
Reply from TiGr Bike Locks
Thank you for your review and it's a pleasure doing business with you. Just let us know if we can ever help you in the future. Thanks again.
Verified
Would have preferred a larger lock and…
Would have preferred a larger lock and did not see any available for purchase on the website. Mini lock much smaller than I had anticipated.
Date of experience: February 07, 2025
Reply from TiGr Bike Locks
Please email us at info@tigrlock.com if you would like to return the Mini and purchase the Mini+. Both models and their specifications are available on www.tigrlock.com. We would be happy to help you with the return of the Mini and purchase of the Mini+ if you like.
Verified
It works well
Date of experience: January 28, 2025
Reply from TiGr Bike Locks
Glad you are happy with your purchase and thank you for the feedback.
Advertisement
Verified
Your product is flawed
Your product is flawed. It’s still a great product. The flaw part is the hanger that holds the lock. I have purchased three altogether too because they were broken, but I still love your product and you rework the lock that’s great.
Date of experience: January 24, 2025
Reply from TiGr Bike Locks
Thank you for your feedback. Glad you love your lock! We take your input on the mounting clip serious and will continue to look to improve it. Thanks again.
Verified
Great light bicycle lock and great…
Great light bicycle lock and great quick delivery to UK
Date of experience: January 16, 2025
Reply from TiGr Bike Locks
Thank you for your review and glad you are happy with your lock.
Dear TiGr Customer Service,
Dear TiGr Customer Service,
I hope this message finds you well. I am writing to express my dissatisfaction with the TiGr Bike Lock that I recently purchased. Unfortunately, my experience has been far from satisfactory, and I feel compelled to share my concerns.
Upon testing the lock, I was alarmed to find that it was easily cut with a saw, almost as if it were made of butter. This raises serious questions about the security and effectiveness of the lock. I had expected a much higher level of durability and protection, especially given the claims made about your products.
Additionally, I was disappointed to learn that the previous lock model made of titanium, which I had intended to purchase, is no longer available. The TiGr lock, as it stands, does not meet my expectations for securing my bike.
Based on my experience, I cannot recommend this lock to anyone looking for reliable bike security. I hope that you can address these concerns and consider improving the design and materials used in your locks.
Thank you for your attention to this matter. I look forward to your response.
Date of experience: February 14, 2025
Reply from TiGr Bike Locks
So sorry that our lock did not meet your expectations and that you were expecting the discontinued titanium model. The titanium model was replaced with a high carbon steel shackle. The high carbon steel is more difficult to cut through, more flexible, thinner, and a bit lighter. The Tigr Lock has a 2-star rating by ART which places it in a mid-range of security. The Tigr Lock is for customers looking for a lightweight lock that can be mounted to their bike. Yet provides a level of security to leave their bike unattended for short periods of time. Tigr Locks are not designed to protect a bike unattended overnight in a major metropolitan area. We appreciate your feedback and will take it into consideration.
Verified
Reply from TiGr Bike Locks
Thank you for your review and we appreciate your business.
Advertisement
Verified
perfect perfect
Date of experience: December 17, 2024
Reply from TiGr Bike Locks
Thank you so much for your review. We appreciate your business.
Verified
I’ve tried initiating a return but…
I’ve tried initiating a return but getting no reply.
Date of experience: December 12, 2024
Reply from TiGr Bike Locks
As per our emails to you, we apologize for the delayed response caused by some operational changes we were making. You were fully reimbursed for your return including shipping both ways. Please consider us again in the future.
Verified
The TiGr lock is great- I hope they can…
The TiGr lock is great- I hope they can make better brackets though.
Date of experience: December 02, 2024
Reply from TiGr Bike Locks
Thank you for your positive review. Your feedback is valuable to us. We are always striving to improve our products. Thanks again.
Verified
It took some time but arrived…
It took some time but arrived eventually.
Date of experience: December 02, 2024
Advertisement
Verified
locks order
Ordered the locks, sent a mail giving the lock number, and received the locks with a random number.
It's a pale copy of the original titanium lock, a flimsy thin steel item. A pity as the original was a favourite among the family.
Date of experience: November 19, 2024
Reply from TiGr Bike Locks
Thank you for being a TiGr Lock customer over the years. We want to address your issue and make sure you get the products and service you desire.
The emails we have sent you offering to address your issues have not been responded to yet. Please respond so we can help.
The hardened high carbon steel TiGr BLUE shackles that you reference are stronger, lighter, easier to use and less expensive than the old Ti shackles. May you see the benefits of the new locks and serve you well.
Verified
Excellent and fast support
I needed a key replacement, but I had lost the key number, but they find it immediately.
Date of experience: October 22, 2024
Verified
Tigr Locks Rock
John is a delightfully generous person, he goes above and beyond for the company. The response time was quick and fluid. Delivery was swift and hassle free. Love the product and appreciate the great service. Thank you!
Date of experience: October 30, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.