The Zebra Reviews 1,638

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, compassion, and efficiency. Consumers highlight the excellent customer service, noting that representatives are patient, kind, and thorough in explaining insurance options. People appreciate the personalized attention and the effort to find the most convenient policy for their needs. The service provided is frequently described as easy, stress-free, and informative. Reviewers value the wide array of options and payment plans offered. Consumers also report satisfaction with the prices and the value for money, with some noting significant savings on their insurance policies. Overall, people feel well-supported and confident in the choices made with the company's assistance.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Tyra was absolutely wonderful! Personalized the phone call that I was actually stressed out with adding a second vehicle and obtaining a new policy. Not only did she obtain me a great policy but answe... See more

Rated 5 out of 5 stars

Winning quote! Mr. Bolden confirmed my information was correct regarding renting rooms to roommates (who are not part of my legal "household") and loss incidents, which were defined differently by... See more

Rated 5 out of 5 stars
Verified

Best home insurance shopping experience with Rachael Alexander. I will definitely keep her ss my goto person. Not only found a great rate but she has that long lost great non sales personable personal... See more

Rated 5 out of 5 stars

It is my first time in my life that I have found a company to write a review. The gentlemen who helped me were absolutely amazing, and they know what they are doing. I thought I was just lucky enough... See more


Company details

  1. #65 of 98 best companies in Insurance Agency
  2. #24 of 40 best companies in Auto Insurance Agency
  3. #6 of 22 best companies in Home Insurance Agency
  4. #23 of 30 best companies in Insurance Broker
  5. #2 of 5 best companies in Renter's Insurance Agency

Written by the company

Compare car and homeowners insurance side-by-side in minutes to find the cost and coverage the works for you. All without the hassle of annoying phone calls (we don't sell your data to third parties). The Zebra partners with all the major insurance providers and hundreds of other local and regional carriers to find you the best policy at the best price. Save time and money by comparing rates at TheZebra.com. Or call us at 1.888.255.4364 to speak directly with one of our independent, licensed insurance agents who can walk you through the process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Tyra was absolutely wonderful

Tyra was absolutely wonderful! Personalized the phone call that I was actually stressed out with adding a second vehicle and obtaining a new policy. Not only did she obtain me a great policy but answered all of my questions plus advised me to follow-up to renew! Keeeepppp her ! :)

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Verified

The Agent

The Agent: Tristan N. Was patient. There was a technical issue on my end. Tristan worked that. Thank you. Zebra found the coverage made for my Family. Thank you.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

The Zebra made purchasing auto…

The Zebra made purchasing auto insurance quick and simple! Saved me time and money. Thank you for your assistance however I wish there were more options as the zebra doing work for you to maybe doing some of the work etc

Date of experience: June 28, 2025

Rated 5 out of 5 stars

Winning quote!

Winning quote!

Mr. Bolden confirmed my information was correct regarding renting rooms to roommates (who are not part of my legal "household") and loss incidents, which were defined differently by this insurer.

Date of experience: July 03, 2025

Rated 1 out of 5 stars

I thought I was just going to one place…

I thought I was just going to one place now I'm going to get bombarded with all kinds of quotes and realistically there's only one company that's any less than what I'm already paying and then no personal service so thanks but no thanks.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Rachel is best...

Best home insurance shopping experience with Rachael Alexander. I will definitely keep her ss my goto person. Not only found a great rate but she has that long lost great non sales personable personality.

Date of experience: July 02, 2025

Rated 5 out of 5 stars
Verified

Straight Forward Help

Hello,
Jared was very helpful and patient. I would like to recommend these services again. Thank You!

Date of experience: July 02, 2025

Rated 5 out of 5 stars

Wonderful Experience

I am so thankful for Vicki T. I called at my wit's end regarding insurance rates that I'd been quoted by other companies. She was knowledgeable, compassionate, and efficient. I cannot express my gratitude enough!

Date of experience: July 02, 2025

Rated 5 out of 5 stars

Greatest service team

It is my first time in my life that I have found a company to write a review. The gentlemen who helped me were absolutely amazing, and they know what they are doing. I thought I was just lucky enough to be connected to a good one, but then I realized every single one is so helpful and kind. They won't toss you to different lines or contacts and will do their best to do everything for you while you are on the line. I'll always use Zebra to compare my insurance options in the future as well.

Date of experience: July 01, 2025

Rated 1 out of 5 stars
Verified

THE ABSOLUTE WORST EXPERIENCE EVER

This company of non english speakers keeps asking for proof of prior coverage and I have sent this to them 8 times. i WANT MY MONEY BACK. THIS IS A SCAM

Date of experience: July 01, 2025

The Zebra logo

Reply from The Zebra

Hi Sabrina, we're so sorry you did not have a good experience comparing rates with The Zebra. We'd like to make this right. Could you email us at reviews@thezebra.com with your full name, insurance carrier, and phone number so we can look up your customer profile and give you a call?

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