I ordered a cooling vest. It came on Saturday, I tried it on and it did not fit well for Pickleball play. I sent an email immediately requesting refund. I received the first reply from Sam sayi... See more
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I wouldn't even give this company 1 star. The current reviews posted are accurate. Card was charged 3 days after purchase, no response in the "chat" when asking about tracking information. Christmas i... See more
I was looking for heated jacket for my wife who gets terribly cold in the winter but didn’t know the first thing about it. So I contacted their customer service department and they walked me through... See more
The Warming Store is excellent. Their heated jacket works perfectly in the cold and has great battery life! The website was easy to browse, shipping was quick, and their agent answered my questions on... See more
Company details
- #643 of 724 best companies in Clothing Store
- #34 of 43 best companies in Activewear Store
- #73 of 80 best companies in Men's Clothing Store
- #26 of 28 best companies in Outdoor Clothing and Equipment Shop
- #10 of 11 best companies in Outerwear Store
- #40 of 43 best companies in Printed Clothing Store
Information provided by various external sources
We have the best selection of heated clothing including heated jackets, heated gloves, heated socks, heated shirts & heated vests....
Contact info
Main Street 3791, 19127, Philadelphia, United States
- thewarmingstore.com
Replied to 26% of negative reviews
Typically replies within 2 weeks
DO NOT ORDER FROM THIS COMPANY!
I ordered a cooling vest. It came on Saturday, I tried it on and it did not fit well for Pickleball play. I sent an email immediately requesting refund.
I received the first reply from Sam saying "the item cannot be worn". I did not wear it, only tried it on for 30 seconds.
I replied with that and the last reply was that it was non-returnable due to manufacturer's warranty.
There is no such policy on their website for Oro. This vest was $200+. Also, I ordered this item on May 22 and didn't receive it until June 7...when website says 3-5 day shipping! Ordered it in white, got it in black.
WHAT MORE DO I NEED TO TELL YOU.
UPDATE 6/12-RESOLUTION OCCURED AFTER MANY BACK AND FORTH EMAILS. I WAS DIRECTED TO SEND MY ITEM BACK TO THE MANUFACTURER FOR A REFUND.
Date of experience: June 06, 2025
The Warming Store sucks
I bought an arm wrap from this company which came with a one year warranty, and when it failed in 10 months and I contacted the company about replacing the product they informed me that they do not honor warrantees, and that they leave that to the manufacturer, which was a company called UTK out of China. So after several weeks of garbled messages from somebody who obviously does not speak very good English out of China at UTK the only message I got back from them is that they do not honor Warrantees either, and that they depend on the company who sells their products such as the Warming Store to fulfill the warrantees. So each side was pointing fingers at each other and I never got my product replaced. Beware of purchasing any UTK products from the Warming Store, as when they fail, which they will, no one will take accountability.
Date of experience: March 18, 2025
Revised review
Since my original review, the Warming Store has reached out to me several times and have been very courteous, sincere, and apologetic and have made amends for my inconvenience. This being said, I have changed my rating to a 5.
Date of experience: March 12, 2025
I ordered a pair of boots on…
I ordered a pair of boots on 01/28/2025. I received my order 02/04/2025. Opened the package and the boots were four sizes bigger than I ordered. Got ahold of customer service, after 8 tries, and was told they would not ship the correct size until they received my return package. Seriously?? They had my $$ from the order and was already applied to my card. Shipped them back on 02/05/2025 FedEx. They received my return package on 02/10/2025. I emailed customer service on 02/11/2025 inquiring when will they ship the correct size back. I received this response -
Dear James,
Thank you for your response.
For return exchange we will notify you once we process the item for you.
If you have any more questions or concerns don't hesitate to message us or call us at 8884061984.
Thank you!
Perl
Support Team
Here it is 02/18/2025 and still no response on when they will ship my correct order. They have been paid. They messed up the order with the wrong size. They have received the return package. Two weeks later they have not even sent me the correct size order. I wish I would’ve researched more on this company and never bought anything from them. Buyer beware.
Date of experience: February 11, 2025
Took my money and gave nothing
Took my money, never answered one email about lack of delivery and months later: nothing, no product and no response. DO NOT ORDER FROM THESE PEOPLE.
Date of experience: February 18, 2025
SPAM Alert
The store sold my email address to a bunch of spammers. If you like to receive spam, purchase something from this company.
"Your Norton Shopping Guarantee from
The Warming Store expires in 2 Days."
Date of experience: February 07, 2025
It has disappeared with my money
It has disappeared with my money
Date of experience: February 16, 2025

Reply from #TheWarmingStore
Pathetic it’s been about a month and I…
Pathetic it’s been about a month and I still haven’t received a refund for the items purchased a JOKE!!!!!
Date of experience: January 07, 2025

Reply from #TheWarmingStore
Bad experiece
Bad experience don't buy from them. They took my order never told me the product was back ordered until I call 3 weeks later. Must be nice to use my $ for 3 weeks for free.
Date of experience: February 11, 2025

Reply from #TheWarmingStore
Happy customer
So far I'm very happy with my gloves and my warm fingers
Date of experience: January 10, 2025

Reply from #TheWarmingStore
Family Owned Business At Its Best
I was looking for heated jacket for my wife who gets terribly cold in the winter but didn’t know the first thing about it. So I contacted their customer service department and they walked me through educating on the top brands - I went with an “Action Heat” jacket. It arrived 2 days ahead of time right before our winter storm hit in our town and my wife was cozy as we cleared our walkway! I am thinking of getting a jacket myself.
On my call with the customer service department, I learned they are family owned! Rare to see that nowadays.
Date of experience: January 17, 2025
Great company. Heated jacket exchanged for size
Just purchased an nfl heated jacket. Company helped with a quick exchange for better size. Ive been wearing action heat since 2015 or so and they are the best heated liners out there.
Date of experience: January 22, 2025
This store is great
This store is great! I purchased a few things for myself and my family during the Eagles season. The socks, vests and jackets kept us so warm when standing outside for the games! Shipped on time, quick and easy. Can't wait to try more products!
Date of experience: January 05, 2025
Customer service is non existent
Customer service is non existent. After 1 month I’m still waiting for my refund. Stay away!
Updated on 2/11
I’m still waiting on 3 more refunds!
Date of experience: February 06, 2025

Reply from #TheWarmingStore
Great Company!
Purchased some heated gloves. My order was processed and shipped fast. I absolutely love these gloves. Game changer.
Date of experience: January 30, 2025
I recently order two things.One was a…
I recently order two things.One was a ladies puffer jacket which I absolutely love . True to size , love the color , the fit, and all the details . Gives me extra warmth and I get a lot of compliments on this jacket . Also ordered. plug in heated car seat . My brand new car didn’t not come with heated seats and this was a great and inexpensive way to help get thru the winters Love it!
Date of experience: January 13, 2025
Had their jacket for a while and I wear…
Had their jacket for a while and I wear it often! I thought there was an issue with the battery (there wasn’t— it was my charger) and they quickly sent me another. I have had no issues with them and still use the jacket often. Had it about 3 years!
Date of experience: December 06, 2024
Great customer service
Great customer service. And I love my heated coat.
Date of experience: January 31, 2025
Their heated coats are the best!!
Their heated coats are the best!!! We’ve had a crazy cold winter in DC this year and I’ve worn their coats and gloves everyday. Life savers!
Date of experience: February 06, 2025
Excellent customer service
The Warming Store is excellent. Their heated jacket works perfectly in the cold and has great battery life! The website was easy to browse, shipping was quick, and their agent answered my questions on differences between their heated jackets when I called. I highly recommend using them.
Date of experience: January 22, 2025
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