Reformation Reviews 757

I’m a loyal Reformation customer and usually find the sizing and quality to be excellent. I appreciate the brand’s sustainability mission, especially their use of deadstock and vintage fabrics. But here’s the problem: that commitment can sometimes mean inconsistent quality.

For example, I recently bought the Paulette top. I cold hand washed it—and it shrank drastically. Not wearable. I now see many others reporting the same issue with this top. It’s incredibly frustrating to pay a premium for a garment only to realize it basically has to be dry cleaned every single time. Not so sustainable after all, is it?

If you’re buying from Reformation, be careful with items made from deadstock fabrics—what sounds sustainable can end up being delicate and high-maintenance and not sustainable.

Date of experience: July 05, 2025

Slow customer service. Bad delivery, I have been waiting for weeks and they returned the item back. They aren’t answering for 5 days, I asked for send the item again and not to wait 10 business days for refund and order the same item.

Date of experience: July 04, 2025

Ordered a pre-order dress. Promises of 2 shipping dates to UK. Both surpassed without contact from company. Appalling Customer Service. Takes days to answer email. Had my money for 3 weeks and I do believe would have hung onto it longer if I had not requested an immediate refund. The event I ordered dress for has long since gone. Did not realise I was ordering abroad when placing order. Would not use company again.

Date of experience: June 07, 2025

Just another fast fashion company under the guise of being a "trendy, forward-thinking, sustainable" brand.

I purchased the Gigi Strappy Mid-Heel Sandal, and only after 4 wears, the heel completely broke off. Needless to say, it was not only frustrating but embarrassing.

I reached out to customer service to see if there could be an exception to the return policy given the price point. Nope!

All I got was "We’re so sorry if this policy let you down."

Now I know why they don't have customer reviews on their site. All the reviews elsewhere just say how poorly constructed everything is. And they're right!

If you're thinking about shopping here, I'd be very cautious.

If I wanted crap-quality shoes, I wouldn't have paid $300.

Date of experience: June 28, 2025

Appalling experience and customer service. Please avoid. I purchased a top from Reformation a couple of weeks ago. Upon receiving the item, it was clear to me that the top was completely different to the top shown on the website. I returned the top indicating the issue. Thereafter, I received an email rom Reformation advising that they would not be refunding the cost of the top to me because it was considered to be fake merchandise and they were flagging my account and effectively blaming me! The top was sent to me direct from Reformation. As a lawyer myself, I find these allegations extremely concerning. When I asked to lodge a formal complaint, I was advised that this would not be possible. Despite the serious allegations levelled against me, Reformation issued me a vague apology and refunded me the money. I have previously spent a lot of money on items from their website and to be treated like this is absolutely shocking. There is absolutely no way I will purchase from this company again. For a company to make such accusations so easily and without looking into their own responsibility is very worrying indeed. I have been forced to report the situation to Trading Standards.

Date of experience: June 20, 2025

I've ordered a few dresses from here, and while they were lovely and I was satisfied with the quality and tailoring the delivery process for my country was terrible. I got the notice that the package was going to be delivered on Friday, was at home the whole day but the courier didn't try to call or ring the bell they just falsely marked that I wasn't at home. There was no customer service phone number for help, and in the end I had to drive two towns over to pick up my order myself at their warehouse the next week. I tried contacting Reformation customer service and while they weren't rude, they weren't helpful either, as soon as I confirmed that I managed to pick it up myself they didn't care anymore. I would be happy to pay more for a proper delivery service, but I would never order again as it is now.

Date of experience: May 20, 2025

I had a problem with my delivery and it was initially a bit difficult to address, but the customer services team then managed to fix it. I really appreciated that they were able to help - it showed a good level of care for customers and I would order from the company again because of their help.

Date of experience: June 25, 2025

Trying to return an item to Reformation is impossible. Need to log in, tried to reset password and it doesn’t send a reset password email to enable you to log in and start the returns process. Zero customer service, avoid like the plague.

Date of experience: June 23, 2025

Quality is too bad to justify purchasing here anymore. I think their pieces are so cute and try so hard to buy from sustainable brands, but I have tried buying from them three times in total over the years and every time I receive items with holes (always where the stitching is). Also in general often see-through fabrics. I will finally just unsubscribe from their newsletter and stop buying from them now.

Date of experience: June 21, 2025

I recently bought the Rhodes denim jacket from reformation for $360. I hoped that for that price, the jean jacket would be excellent quality. I take it home, try it on and loved the fit so I took off the tags and wore it out with a white tshirt and white jeans. The next day I see that the dye from the jean jacket has transferred onto my white clothes and stained them. I reached out to customer support to share my disappointment and they said “because of the natural materials in this jacket that’s why the transfer happened and they can’t process a return or exchange”. So frustrating and disappointed for such a high price at a company that claims they’re environmentally friendly and high quality. I will not be shopping there again and people should avoid the denim jackets unless you plan to where them with only dark items under.

Date of experience: June 01, 2025

I have purchased a 300£ dress. The reason why I purchased on this website was to avoid fast fashion (my personal choice), thinking that such money would have guaranteed high quality materials. Also on their website they claim their commitment for environmental care and sustainable clothing. The dress was of very cheap material - part of it might have been my fault (viscose does not scream high quality) however, I could have bought a similar dress from Shein, certainly it was not worth 300£ and if I remember well was either made in China or India. The return service was however very efficient.

Date of experience: June 04, 2025

I've already done a few purchases from reformation and everything has always gone smoothly. Very nice silk dress, very nice linen co-ords. The delivery was also very quick.

Date of experience: May 22, 2025

I just received a large order, and a $400 dress is missing. I have not heard back from customer service, but this is very upsetting since I have paid for the item. I will update here as things progress, but I have never had this experience with a company before.

Date of experience: May 21, 2025

Still not recieved my order over 2 weeks after purchase - when they specified 2-5 days delivery. Now I have recieved a refund email - with no explanation or notice to say order had been cancelled. The amount they are trying to refund me is £10 less than I paid - total SCAM

Date of experience: May 13, 2025

I bought couple of things of a total cost of 800 USD about 10 days ago. After the first wear of Tropeze dress; the button fell off and was lost. there was no additional button attached to the dress. As I do not live in the US, I asked the customer service to ship the button to my friends apartment in New York; they told me they could not. The dress costs 180 USD; and can't be reworn. The customer service is useless and did not offer any type of solution. I love how reformation claims to be sustainable, but does not provide extra buttons....

Date of experience: April 24, 2025

I recently bought the allure dress for Easter. The fit is nice and it’s a very cute dress, but the price and quality really don’t match up. As someone who is in fashion school I know what it costs to make things and these dresses are lower quality than Zara as of late. I would feel great about my purchase if the dress was priced at $75 but over $200 for H&M quality is just rude.

Date of experience: April 20, 2025

Estoy esperando un pedido que realicé el día 8/04 . Les escribo y solo me responden automáticamente “
Hey there! Thanks for reaching out to Ref! You’ve reached us outside of our business hours of 7am PT - 7pm PT, Monday through Friday. We’ve received your message and will get back to you as soon as possible. In the meantime, if you're looking for info regarding returns, order tracking, shipping policies, etc. check out our FAQ.”
Entiendo la diferencia horaria pero ya van 4 mails en diferentes horarios y aún no sé dónde está mi pedido, según su web ni siquiera ha salido de sus almacenes . Una verdadera vergüenza

Date of experience: April 22, 2025

I received my linen dress, it's beautiful! I’ll be wearing it to a wedding this summer. The customer service was very responsive because my package was stuck at the airport (Roissy, France), and it arrived the next day. I'm thrilled, thank you!

Date of experience: April 08, 2025

Bad bad quality. Worst materials. Plastic made clothes should cost close to 0. Some products look nice and feminine, most of them are are presented as for cheap women. Their models look like they are asking for ...... not presenting the clothes in a professional way.

Date of experience: April 09, 2025

Nice designs but I can’t believe they are selling that quality items for such a high price!
I had to return two orders (returns and refund was quite straight forward to be fair). The silk dress that costed £350 wasn’t made of silk and had no lining and the overall price for it would be £30 no more. I was desperate looking for a wedding guest dress but won’t order anything from them again.

Date of experience: March 27, 2025