SCAM!! I ordered a phone case for $35. Tracking no. was fake & kept changing status. A month past promised delivery date I disputed the charge on my credit card. I emailed the co. (thepixelcase.com)... See more
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Not only are their products incredible (been using the cases for a while), but their customer service is EXTRAORDINARY! I had an issue with my pixel 7 pro case and sent then an email, less than 8 hour... See more
Company replied
The products are overpriced in my opinion, and the refund policy is terrible - you have to request it by emailing them within 1 week of receiving your item, and then you have to ship it to China... Wh... See more
Company replied
Despite fast shipping, product is not nearly the product quality as advertised. Poor material quality, overpriced and, as others mentioned: you might get the same product on AliExpress for only a frac... See more
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Company details
- #23 of 29 best companies in Cell Phone Accessory Store
- #66 of 67 best companies in Computer Accessories Store
- #18 of 19 best companies in Computer and Accessories Store
Written by the company
Welcome to The Pixel Case! As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones. At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself. While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked. Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Contact info
United States
- thepixelcase.com
3.4
Average
77 reviews
Replied to 63% of negative reviews
Typically takes over 1 month to reply
The delivered case looks nothing like…
The delivered case looks nothing like the photos. It has no premium feeling at all.
Date of experience: July 03, 2025
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SCAM
SCAM. This entire site is phone cases you can find for a very small fraction of the price on other sites. Just copy the images and do a google images search. I found one of their $30 cases available on amazon for $6.50. It took weeks for the case to arrive. When it finally showed up it's clearly a very cheap unmarked product.
Date of experience: July 01, 2025
I recently purchased a 3 way charging…
I recently purchased a 3 way charging station from PixelCase.com, I did receive the charger and it came straight from China, but I am not happy with the charging stand. It is cheap and the website says that it is MagSafe compatible, it is not. It also says that it is compatible with the Pixel 9 Pro Fold and it is not, it has a rubber booster to put under it to raise the phone up so it will kind of charge. I contacted the "customer service team" via email within 2 days of receiving this product (you must contact them within 7 days to claim a return...very sketchy). I received an email with broken English saying to return it to their warehouse in China and they provided the address, then it says that they will refund me once the shipping info is received via email. On the website it says that they will send a shipping label to me to use to return it, but the email says nothing about that and sounds like they want me to foot the bill on shipping this back to China, no thank you...I emailed them back asking them about the prepaid return label that they said that they would send me to return the item and I haven't received another email. Here's a review for you all who are considering buying from this site, the products are over priced Chinese garbage that they say are the best quality (they're not) and they make claims about their products that aren't true so you'll buy them and then they make it difficult to return so you will give up and not return the item and just eat the money and are stuck with a cheap piece of plastic that kind of works. Do not buy from this website, definitely a scam, any company that makes it this hard to return their products to get a refund is a scam, they lie about their products and make claims of their quality, but they are cheap and not worth the money. Still waiting for an email back to confirm that I'm getting my shipping label so I can return this cheap plastic charger to China. I don't believe the majority of good reviews on here they sound fake just like the fake responses from Madison Reed.
Date of experience: June 28, 2025
SCAM!
SCAM!!
I ordered a phone case for $35. Tracking no. was fake & kept changing status. A month past promised delivery date I disputed the charge on my credit card. I emailed the co. (thepixelcase.com) and told them this. Soon after a cheap replica arrived in a plain brown box. I reported this back to CC co. & so far haven't been recharged. I strongly suspect most of the reviews here are fake or confused with a similar sounding name. Reddit is full of experiences like mine. This store also goes by The Pixel Store. Website looks legit but probably copied from elsewhere. BEWARE
Date of experience: April 29, 2025
Shipping takes forever
Shipping takes forever! I ordered two weeks ago and my package is currently still tracking in China 😔
Date of experience: May 20, 2025
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Verified
Ideal for Google Pixel Users
Ideal for Google Pixel Users! Finally, a charger that understands the Pixel ecosystem. It fits my devices perfectly and charges them reliably every night. Highly recommend it for any Google fan
Date of experience: May 19, 2025
Verified
Highly Recommend for Pixel Users
Highly Recommend for Pixel Users. As a Google Pixel user, I can’t recommend this wireless charger enough. It works flawlessly with all my devices, and the charging speed is just right. No more cables everywhere—just one neat and effective charger.
Date of experience: May 16, 2025
Lack of service
The case arrived but there's no customer service at all. The wrong case was mistakenly ordered for me as a gift, however when we have emailed them to arrange a refund or exchange there's been no reply for weeks.
Date of experience: May 01, 2025
This website is fraudulent
UPDATE: The "company's" reply below is false. I contacted the customer service email again and I still have not heard back 2 business days later. their website says 24/7 customer service. I again called the number on their site and it linked to London phone. a man answered, yelled at me and hung up on me. DO NOT PURCHASE FROM THIS SITE.
ORIGINAL REVIEW: I believe this website is fraudulent. It took almost 2 weeks for my order to arrive and I did not receive the item I ordered. I reached out to the "company" via 2 separate methods on 2 separate days and I have not received a response 2 business days later. the address on the site says Baltimore but the customer service number re-routes to an international number.
Date of experience: April 27, 2025
Reply from Thepixelcase
Hi S.A.,
We’re truly sorry to hear about your experience—it’s absolutely not the standard we strive for at The Pixel Case. While it’s true that some of our products are shipped from our international warehouse to keep up with high demand, we are a fully operational company based in the U.S., with over 30,000 happy Pixel users worldwide.
The customer support line may occasionally reroute depending on call volume, but we’re always available by email at contact@thepixelcase.com, and we respond to every inquiry. If you haven’t heard from us yet, please check your spam folder or try resending your message—we definitely want to make this right.
Please send us your order number, and we will prioritize your case immediately to ensure you receive the correct product or a full resolution.
Sincerely,
Madison Reed
Customer Support Manager
📩 contact@thepixelcase.com
🌐 thepixelcase.com
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Very impressed with the durability
Very impressed with the durability. It's been through a lot and still looks brand new
Date of experience: May 01, 2025
Reply from Thepixelcase
Hi Maddison,
Thank you so much for your kind words! We’re thrilled to hear that your case has held up so well and still looks brand new—even after heavy use. Durability is one of our top priorities, and feedback like yours truly means a lot to our team.
If you ever need assistance or want to explore more accessories for your Pixel, we’re always here to help at contact@thepixelcase.com.
Thanks again for your support and for being part of our growing community of over 30,000 happy customers!
Best regards,
Madison Reed
Customer Support Manager
thepixelcase.com
Verified
ThePixelCase never disappoints
ThePixelCase never disappoints. This is my third time ordering and the quality is always consistent.
Date of experience: April 28, 2025
Reply from Thepixelcase
Hi Matthew,
Thank you so much for your continued trust—it means the world to us! We’re thrilled to hear that this is your third order and that the quality has consistently met your expectations. At The Pixel Case, we work hard to make sure every product lives up to the high standards our loyal customers deserve.
If there’s ever anything you need, don’t hesitate to reach out to us at contact@thepixelcase.com. We’re always here to help.
Thanks again for being such a valued part of our community!
Best regards,
Madison Reed
Customer Support Manager
thepixelcase.com
Verified
Ordered it as a gift and it came in a…
Ordered it as a gift and it came in a super cute package. My friend was thrilled
Date of experience: April 27, 2025
Reply from Thepixelcase
Hi Jude,
That’s wonderful to hear — thank you for sharing! We’re so glad the case arrived in a cute package and that your friend loved the gift. Moments like this are exactly what we love to be part of 💝
If you ever need anything or have questions, feel free to reach out to us at contact@thepixelcase.com — we’re always here to help.
Thanks again for choosing The Pixel Case for something special!
Best regards,
Madison Reed
Customer Support Manager
thepixelcase.com
Verified
This case adds no bulk my phone
This case adds no bulk my phone, but it still feels safe and secure. Exactly what I was looking for.
Date of experience: April 26, 2025
Reply from Thepixelcase
Hi Jack,
Thank you so much for the great feedback! We're really glad to hear that the case gives you a secure feel without adding bulk — that perfect balance of protection and slim design is exactly what we aim to deliver.
If you ever need anything or have any questions, don’t hesitate to reach out at contact@thepixelcase.com. We're always here to help!
Best regards,
Madison Reed
Customer Support Manager
thepixelcase.com
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I was pleasantly surprised by the…
I was pleasantly surprised by the quality! The finish is premium, and the colors are even more vibrant in person
Date of experience: April 25, 2025
Reply from Thepixelcase
Hi Poppy,
Thank you so much for your lovely feedback! We're thrilled to hear that the case exceeded your expectations — especially that the colors and finish impressed you even more in person. That “pleasant surprise” moment is exactly what we hope to deliver with every order!
If you ever need anything, our team is always here for you at contact@thepixelcase.com.
Thanks again for your support and for being part of the Pixel Case community!
Best regards,
Madison Reed
Customer Support Manager
thepixelcase.com
STAY AWAY!!
STAY AWAY!!! I ordered a case a month ago and still have not received it, I paid extra for fast shipping also and the only way to track it is through this Chinese tracking service and it still says it's still just sitting in a warehouse somewhere. At this point I don't think I'm going to receive the case and I'm going to have to dispute it now through my bank.
Date of experience: April 10, 2025
Reply from Thepixelcase
Hi Collin,
I'm truly sorry to hear about your experience, and I completely understand your frustration. This is not the level of service we strive to deliver, and I sincerely apologize for the delay and lack of clarity with your tracking information.
While the majority of our products are shipped from our U.S. warehouses, certain models or newer collections may be shipped from our international warehouse when domestic stock is limited — this can occasionally result in unexpected delays.
Please reach out to us directly at contact@thepixelcase.com with your order number so we can urgently investigate your shipment status and either resolve the delivery or process a full refund for you.
We’re here to make this right, and we appreciate your patience as we grow and improve.
Best regards,
Madison Reed
Customer Support Manager
thepixelcase.com
Verified
Fast delivery and excellent product
Fast delivery and excellent product. The Pixel Case is both elegant and practical. I've received so many compliments on it
Date of experience: March 26, 2025
Verified
Fantastic service and high-quality…
Fantastic service and high-quality products. ThePixelCase never disappoints. Will definitely buy again
Date of experience: March 22, 2025
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Perfect fit for my Pixel Fold
Perfect fit for my Pixel Fold. The charging speed is impressive, and the mount is stable, even on bumpy roads. Worth every penny
Date of experience: March 17, 2025
Verified
Sleek and Stylish
Sleek and Stylish. This stainless steel band gives my Pixel Watch a premium look. It's lightweight yet durable, making it perfect for everyday wear. Highly recommended
Date of experience: March 16, 2025
Verified
Best phone case I've owned
Best phone case I've owned. It provides amazing protection, and the ring holder is so practical. No more accidental drops
Date of experience: March 15, 2025
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