The Orchard Reviews 89

TrustScore 4.5 out of 5

4.6

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness, knowledge, and friendliness of the staff both in-store and during delivery. Consumers appreciate the staff's willingness to go the extra mile to assist them in finding the perfect product and ensuring a positive shopping experience. People also value the efficient communication and proactive approach of the company in keeping them informed about their orders. Consumers consistently highlight the punctuality and professionalism of the delivery service. Reviewers specifically mention the delivery personnel's friendly and helpful attitude, as well as their efficiency in assembling furniture and removing packaging. Consumers also appreciate the company's flexibility in accommodating delivery requests and ensuring a smooth and hassle-free experience from start to finish.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

Great selection of products from plants to furniture and all of a very high quality. Really helpful staff especially the lady in the garden furniture. Prompt delivery by two very cheerful guys who see... See more

Rated 5 out of 5 stars

Just left the Orchard , I was looking for something quiet specific and needed help finding it , I was helped by Rhoda and honestly I can’t remember when someone was as kind and helpful as she was ! I... See more

Company replied

Rated 2 out of 5 stars

I was directed to this site when I asked staff how to give feedback. I enjoy browsing in The Orchard and the plants are very good quality. My experience is genuinely spoiled however by the quantity... See more

Company replied

Rated 5 out of 5 stars

Excellent service extremely nice delivery men. Orchard staff are always nice and courteous and well informed about their products. A nice place to shop great product variety. K


Company details

  1. Home & Garden

Written by the company

Today, visiting Orchard means a great day out. This shopping heaven for homes and gardens! Packed to the rafters with the finest furniture and top quality accessories from all over the world, as well as a truly stunning selection of plants.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Quality products …

Great selection of products from plants to furniture and all of a very high quality. Really helpful staff especially the lady in the garden furniture. Prompt delivery by two very cheerful guys who seem to enjoy their job. Took all the packaging away and left everything set up. Would recommend!

Date of experience: June 28, 2025

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Rated 5 out of 5 stars

Fantastic products

Fantastic products, super customer service and the delivery guys were great. Furniture assembled and packaging taken away. Great experience overall

Date of experience: June 25, 2025

Rated 5 out of 5 stars

Very helpful

Accommodated a change request in delivery and then arrived on time with the furniture as advertised and described. Lads were very helpful, would recommend without hesitation.

Date of experience: July 01, 2025

Rated 5 out of 5 stars

Super store

Super store, loads of great quality stuff and the staff are so knowledgeable about the products and are really helpful with decision making. Delivery lads (Sean and Elvis)were fantastic too. Can’t recommend these guys highly enough.

Date of experience: July 01, 2025

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Rated 5 out of 5 stars

A lovely day at Orchard in…

I bought garden furniture at Orchard in Celbridge today and it was a really positive experience. Their staff member Keely was so helpful, nothing was too much trouble and she phoned me afterwards to make sure the payment link issue was sorted. Conor was really helpful on the phone and they both followed up to make sure I was happy. This was pleasant friendly and professional customer service. I will be back.

Date of experience: June 23, 2025

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Rated 5 out of 5 stars

Garden set from The Orchard

Garden set from The Orchard, ordered on Sunday, arrived today. The lady on Sunday was very helpful. Delivery guys, Elvis and Peter were very friendly, efficient and punctual. Would highly recommend.

Date of experience: June 20, 2025

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Reply from The Orchard

Thanks so much for the great review! Glad you’re happy with the set and service from the team.

Rated 5 out of 5 stars

Elvis and Peter arrived on time

Elvis and Peter arrived on time, were really helpful and went the extra mile when installing my furniture. Great service by the guys.

Date of experience: June 20, 2025

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Reply from The Orchard

Thanks for the lovely review! Glad Elvis and Peter could help — we’ll pass on your kind words.

Rated 5 out of 5 stars

Just left the Orchard with an amazing staff experience

Just left the Orchard , I was looking for something quiet specific and needed help finding it , I was helped by Rhoda and honestly I can’t remember when someone was as kind and helpful as she was ! I was with her for about twenty minutes, she was in and out to the stockroom and didn’t give up until I had the perfect gift I wanted for a little boy ! Well done Rhoda , the Orchard are lucky to have you !!!

Date of experience: June 20, 2025

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Reply from The Orchard

Thank you for the lovely feedback! Rhoda will be delighted to hear this — we’re lucky to have her too!

Rated 5 out of 5 stars

Great experience

Arrived during said time, very efficient delivery and setup.

Date of experience: June 19, 2025

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Reply from The Orchard

Thanks for the great review! Glad everything went smoothly with delivery and setup.

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Rated 5 out of 5 stars

Excellent Service

Table delivered this morning. On time delivery by very professional and friendly guys. Table assembled for me. Excellent service. Thanks

Date of experience: June 17, 2025

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Reply from The Orchard

Thanks so much for the lovely review! Glad you’re happy with the table and the service from the team.

Rated 5 out of 5 stars

Excellent friendly service,hassle free…

Excellent friendly service,hassle free delivery in no time,thank you so much,assemble my new garden furniture by Sean and Elvis,fantastic!!!

Date of experience: June 12, 2025

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Reply from The Orchard

Thank you so much! We're thrilled to hear Sean and Elvis made the delivery and assembly so smooth and hassle-free. We'll be sure to pass on your lovely feedback – enjoy the new garden furniture!

Rated 5 out of 5 stars

Ordered a parasol & base for delivery

Ordered a parasol & base for delivery. The guys that delivered were brilliant. They arrived within the stated time.
They carried everything through & set up for me. They also went through how to use. Very professional & friendly. Great service, thank you

Date of experience: June 12, 2025

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Reply from The Orchard

Thank you so much! We're delighted to hear the delivery team took great care of everything and made sure you were all set up and comfortable using your new parasol. We really appreciate your kind words!

Rated 5 out of 5 stars

Great delivery

Great delivery. Friendly, helpful and on time. Thank you!

Date of experience: June 11, 2025

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Reply from The Orchard

Thank you! We’re so pleased to hear everything went smoothly. Your kind words mean a lot to the team!

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Rated 5 out of 5 stars

Excellent .

Excellent .. so punctual
. Lovely cheerful guys . So agreeable to change to delivery at mews re easier access . Would definitely be encouraged to buy from orchard again . The staff there 10 days ago were so helpful and positive !

Date of experience: June 11, 2025

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Reply from The Orchard

Thank you for the lovely feedback! We're so glad the team made everything smooth and cheerful for you, and that the change in delivery worked out well. We’ll pass your kind words on to everyone involved – we really appreciate your support!

Rated 5 out of 5 stars

Great garden furniture order and…

Great garden furniture order and delivery service. Really quick turnaround time and friendly, helpful delivery guys. Thank you

Date of experience: June 05, 2025

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Reply from The Orchard

Thank you so much! We're glad you had a great experience — we’ll pass your kind words on to the delivery team too.

Rated 5 out of 5 stars

Great service from the Orchard the…

Great service from the Orchard the people we dealt with.. were excellent. The lady we bought the furniture from to Sean and Elvis who delivered and set it up. Many thanks Declan and Carmel Mulvey

Date of experience: June 05, 2025

The Orchard logo

Reply from The Orchard

Thank you Declan and Carmel — we’ll be sure to pass your kind words on to the whole team! Enjoy your new furniture.

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