The Million Roses Reviews 717

TrustScore 3.5 out of 5

3.5

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Review summary

Most reviewers were somewhat happy with their experience overall. Customers appreciate the product quality and its long-lasting nature. People find the products visually appealing, closely resembling the online photos. Many consumers highlight the aesthetic value of the items, especially roses, and their suitability as gifts for various occasions. However, some reviewers mentioned that they were not happy with the size of the products. There are mixed opinions regarding the delivery service. Some reviewers report issues such as delays, damages upon arrival, and incorrect deliveries. Other consumers praise the fast and efficient delivery. Customer service experiences also vary, with some customers praising the helpfulness and responsiveness of the support team, while others express frustration with unresolved issues and lack of communication.

Based on reviews, created with AI

See what reviewers are saying

Rated 1 out of 5 stars
Verified

This was my second time ordering. The first time was great, which is why I decided to order again. Unfortunately, this time was a big disappointment. I sent flowers to my girlfriend in Atlanta from Vi... See more

Rated 5 out of 5 stars
Verified

I am so pleased with the bracelet. I've gotten completed about it and also have given your web address to pretty much everybody I've come into contact with. the website is very easy accessible all an... See more

Rated 1 out of 5 stars
Verified

I was excited to order for my new love a million roses bouquet as I had ordered from them previously and had a good experience from ordering to my recipients pleasure receiving them. Not this time. Sh... See more

Rated 5 out of 5 stars
Verified

My Mother is Born on the 4th of July, so the American Flag Roses symbolize how much I care about her as a great mother and represent a perfect birthday present. They came in great condition, and she... See more


Company details

  1. #95 of 110 best companies in Gift Shop
  2. #9 of 13 best companies in Florist

Written by the company

Perfect the art of gifting with the most beautiful preserved roses that last forever from The Million Roses®. Shop our long-lasting forever rose box today!


Contact info

3.5

Average

TrustScore 3.5 out of 5

717 reviews

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1-star

Replied to 0% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The most beautiful roses ever

The most beautiful roses ever. I could not be happier. Definitely ordering a set for all my rooms in my house and for gifts. Just wow and thank you. Great turnout time.

Date of experience: June 30, 2025

Rated 1 out of 5 stars
Verified

This was my second time ordering

This was my second time ordering. The first time was great, which is why I decided to order again. Unfortunately, this time was a big disappointment. I sent flowers to my girlfriend in Atlanta from Virginia, and when she sent me a picture, one side of the arrangement was damaged and looked completely dry. I really wasn’t expecting that kind of quality. Very disappointed.

Date of experience: June 23, 2025

Rated 1 out of 5 stars
Verified

Non responsive

No responsive when trying to change address and now I’ve spent £113 on a birthday gift that’s I won’t get give

Date of experience: June 30, 2025

Rated 1 out of 5 stars
Verified

The first bouquet of roses that were…

The first bouquet of roses that were sent to my boyfriend‘s mother were not in a good condition. They looked old and wrinkled. Then they sent a replacement and that looked worse than the ones that I first ordered! I’m still awaiting an answer from their customer service regarding this issue. This is very frustrating because she has waited for these flowers for a long time. It’s also very disappointing!

Date of experience: June 27, 2025

Rated 1 out of 5 stars
Verified

Poor quality

I was excited to order for my new love a million roses bouquet as I had ordered from them previously and had a good experience from ordering to my recipients pleasure receiving them. Not this time. Shipping process caused the top roses to be smashed. Worse I made a claim sending photos the very day my sweetheart received the poor quality flowers. For the cost I expected better. I won’t be returning. Their customer service is awful.

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Verified

Beautiful Evil Eye

I am so pleased with the bracelet. I've gotten completed about it and also have given your web address to pretty much everybody I've come into contact with. the website is very easy accessible all and all my experience was wonderful and amazing and I look forward to ordering many more times in the future!

Date of experience: June 19, 2025

Rated 5 out of 5 stars
Verified

Love, Born on the 4th of July

My Mother is Born on the 4th of July, so the American Flag Roses symbolize how much I care about her as a great mother and represent a perfect birthday present. They came in great condition, and she loves them. Thank you

Date of experience: June 26, 2025

Rated 1 out of 5 stars
Verified

It's has yet to be delivered it was…

It's has yet to be delivered it was supposed to be delivered almost 2 weeks ago it sat in Los Angeles forever. ups said it would be delivered today between 3 pm and 5 pm CST and it has yet to be delivered. If there is anything wrong with them I want my money back

Date of experience: June 26, 2025

Rated 1 out of 5 stars
Verified

Damaged and dirty

Hello,
My flowers were damaged upon arrival .
The left side of the flowers were smashed and dirty, please see attachments.

Date of experience: June 24, 2025

Rated 1 out of 5 stars
Verified

My card was off and I dident know wean…

My card was off and I dident know wean trying to make purchase once I turned it on I was charged wean I dident want the same flowers enymore I had already purchased some different ones from you 😡 why would I be charged if my card was off at the time that's not rgt unless you guys ran card again later Wich shouldn't have happened I buy lot flowers from you guys and I am disapinted

Date of experience: June 23, 2025

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