The Inverter Store Reviews 1,164

TrustScore 4.5 out of 5

4.5

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's knowledgeable staff, who guide them in selecting the right products. Consumers report easy website navigation, on-time deliveries, and high-quality products. The prompt and complete answers to installation questions are also a plus for users. People highlight the excellent customer service, with staff members going the extra mile to accommodate special needs. Consumers are particularly pleased with the prices and the fast shipping. The customer service team receives praise for their helpfulness and expertise, especially in resolving technical issues. However, opinions on the order process are mixed. While many find it smooth, some customers report issues with returns, shipping costs, and restocking fees.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

The staff was very knowledgeable and knew exactly what we needed to get started Within days of inquiring about solar we received the items we needed to install our system So easy

Rated 5 out of 5 stars
Verified

What helped the most was speaking to a professional who knew how to help me determine if the batteries I was looking at would work in our floor machine. They work perfectly!! I saved over 300 do... See more

Rated 5 out of 5 stars
Verified

Website navigated easily. Delivered on time. Quality product - no more noisy generator running while making gutters… purchased a second after installing the first… not sure why we waited so long.

Rated 5 out of 5 stars
Verified

Was a little apprehensive about buying a refurbished unit, but so far it is working well. It arrived as predicted and everything matches the way it was described in the advertisement.


Company details

  1. #9 of 13 best companies in Battery Store
  2. #58 of 107 best companies in Electronics Store

Written by the company

When you need back up power or off grid power products you can rely on, The Inverter Store. With decades of experience and superior custom service, we offer a friendly and knowledgeable approach that makes it easier to find the perfect fit for any situation. Plus, we offer great payment options to make sure you can easily budget for any new products that need to be added to your personal power arsenal. While there are other online inverter battery stores and solar products stores out there, few have the long-running track record that we do. In fact, The Inverter Store has been selling power products for more than 24 years, and our staff has more than 50 years combined experience in solar and power products. That deep level of knowledge is something you just won’t find when you buy from other stores. If you don’t have all the cash on hand to get the supplies you need, you can get on-the-spot financing when you shop at our online inverter battery store. We’ve partnered with a third-party financing company to make it easy to break up the cost into manageable payments over time. And when you make your purchase, we have 3D secure credit card processing for extra security and fraud prevention. If you’re looking to buy an inverter online or upgrade your solar power capabilities, you’ve come to the right place. Shop at our inverter supply store to get great prices on quality products along with the expert customer service and tech support you deserve. Open M-F from 7am to 5pm PST.

Free shipping on most products.

Written by the company

Orders shipped same day if place by 2:30 PST.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

What helped the most was speaking to a…

What helped the most was speaking to a professional who knew how to help me determine if the batteries I was looking at would work in our floor machine. They work perfectly!! I saved over 300 dollars going with y’all! I’ll be back for sure! Thanks for the help!
Lakeside Learning Center
Clinton Arkansas.

Date of experience: June 04, 2025

Rated 1 out of 5 stars
Verified

poor

poor poor poor

Date of experience: May 29, 2025

The Inverter Store logo

Reply from The Inverter Store

Thank you for sharing your experience. We spoke to the AIMS Power technical support team who showed that they assisted you with questions about settings on your solar charge controller. We would like to help you resolve any issues. Please contact us at admin@theinverterstore.com to let us know more about what happened so that we can help assist you.

Rated 5 out of 5 stars
Verified

Great customer service

Ordering and shipping went smoothly. I had several installation questions which were answered promptly and completely.

Also one of the battery cable covers was broken in transit. They immediately sent a replacement.

Date of experience: April 17, 2025

Rated 1 out of 5 stars
Verified

Bad advice from tech support left me…

Bad advice from tech support left me with a battery monitor that doesn't. Poor customer service makes situation much worse.

Date of experience: May 07, 2025

The Inverter Store logo

Reply from The Inverter Store

Thank you for sharing your experience.

Our sales and technical support teams strive to provide the best support possible for every customer.

We are sorry to hear that you are unhappy with the battery monitor and encourage you to complete your return request with the information provided by our sales team so that your return request can be processed quickly.

Rated 3 out of 5 stars
Verified

we haven't got the product yet

we haven't got the product yet
but when we inquired as to when we might get it
they did get right back to us with an answer
and have done a great job in the process
hope to receive our product soon

Date of experience: May 07, 2025

The Inverter Store logo

Reply from The Inverter Store

Thank you for sharing your experience.

We apologize that this unit was out of stock. I understand the aggravation when a product isn't available right away. We have worked closely with AIMS Power to make sure your order will ship as soon as it is available.

In good news, the inverter came into stock today. Your order will ship today. We hope that aside from this backorder, your experience was 5 star.

Rated 5 out of 5 stars
Verified

great price for used PICOGLF20W12V120V…

great price for used PICOGLF20W12V120V low frequency inverter…arrived in new condition and well packed in box with straps…note THD does increase up to 12% with higher loads (1500-2000W) and lower battery voltage…also manual should mention a 30A 120VAC input circuit is required to operate with full load at ac output and charger at full output to battery simultaneously….

Date of experience: April 30, 2025

Rated 5 out of 5 stars
Verified

EVERYTHING WAS GREAT

EVERYTHING WAS GREAT. MY PANELS ARRIVED UNBROKEN (+). THE PRICE OF THE PANELS WAS AFFORDABLE. THEY APPEAR TO BE OF HIGH QUALITY. HUMAN BEINGS ANSWER THE PHONE WHEN I CALL.

Date of experience: April 11, 2025

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order. Friendly and great customer service.
Shipped quickly. A great job handling my order.

thank you

Date of experience: March 24, 2025

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