Verified
i love everything about this site, but i will say it is a little annoying how quickly and how long things run out of stock. i know it’s not anyones fault in particular, because you all are a small bus... See more
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Verified
I never received my package. Wrote a few emails and got told that once it was handed to the USPS it was not their responsibility. Everyone just washed their hands of it and I literally got robbed. I l... See more
Company replied
Verified
Great customer service, love my toy that was difficult to find until I discovered this store! 10/10 support sex worker owned businesses
Verified
i purchased the pink fluffy cuffs and pillow talk wand. The ordering process was normal and easy, as well as tracking and everything came in reasonable timing. Products are good quality and the pillow... See more
Company details
- Cannabis store
- Hobby Store
- Massage Supply Store
- Online Marketplace
- Printed Clothing Store
- Underwear Store
Written by the company
The Horny Stoner is inspired by, well, you guessed it- a horny stoner. Just a girl who wants to share all her favorite toys with the world! Based in North Carolina, USA.
Contact info
2339 Mercantile Dr, 28451, Leland, United States
- contact@thehornystoner.com
- thehornystoner.com
4.2
Great
42 reviews
Verified
Love the store
Love the store ! Fast shipping great deals great merchandise.
Date of experience: August 12, 2022
ordered stuff in march and it has just…
ordered stuff in march and it has just been lost in transit since then. they won’t help me out, and i tried filing claims for it. they are trash
Date of experience: August 10, 2022
Reply from The Horny Stoner
Hi Selena,
We apologize that your experience was not up to par.
Per our policies, listed in our FAQs on our webpage, once an order has been shipped from our fulfillment center it is the responsibility of the shipping carrier, USPS, to deliver the package to the customer. We have no further information regarding the whereabouts of a package other than what the USPS tracking information states.
Should a package be lost in transit or stolen, the customer must file a case with USPS to obtain any type of refund.
We apologize deeply for the inconveience.
Verified
i love everything about this site, but
i love everything about this site, but i will say it is a little annoying how quickly and how long things run out of stock. i know it’s not anyones fault in particular, because you all are a small business; it just sucks to have your eye set on something only for you to never be able to get it. other than that everything is great!
Date of experience: August 05, 2022
Verified
Best shop online
Great customer service, love my toy that was difficult to find until I discovered this store! 10/10 support sex worker owned businesses
Date of experience: August 02, 2022
Verified
Great products and speedy shipping!
Date of experience: July 12, 2022
Verified
I never received my package
I never received my package. Wrote a few emails and got told that once it was handed to the USPS it was not their responsibility. Everyone just washed their hands of it and I literally got robbed. I lost all of my money and no options given just dissmissed. I actually had such a different perception of this store but have never received such shibad service. So dissatisfied! And it wasn't a cheap order. If I could give negative stars I would.
Date of experience: July 11, 2022
Reply from The Horny Stoner
Hi Yezz,
Per our policy, if the package was not delivered yet the post office/courier claims it was, you will need to file a case with USPS or your local customs office. As listed in our store policies, we are not responsible for lost or stolen packages, as we have no control over the package once it has been picked up by USPS. We suggest getting in contact with your postman first or seeing if it turns up a day or two late; sometimes packages can be delivered to your neighbor on accident. We have attached the USPS customer service number for your convenience, which includes detailed information on what to do if your package is lost/stolen.
USPS Customer Service 1 (800) 275-8777
File a claim here: https://www.usps.com/help/claims.htm
We also suggest calling your local post office with your tracking number to see if the package could be held there for any reason.
If there’s anything else we can help you with in the meantime, please let us know.
Thank you again for bringing this to our attention.
Verified
My experience was wonderful
My experience was wonderful ! My package came fast between the giving tracking information
Date of experience: July 11, 2022
Verified
I love this shop
I love this shop! Quick deliveries and awesome stuff to get for every horny stoner lover
Date of experience: June 16, 2022
Verified
Great product, orders on time
My orders have always been on time, and the products (be it horny or stoner collection) are high quality and super pretty to boot! Normalize coffee table bong decor!
Date of experience: May 09, 2022
Verified
Love the fast shipping and sturdy glass…
Love the fast shipping and sturdy glass items!!
Date of experience: March 11, 2022
Verified
Verified
5/5 every time
Reasonable prices. Fast shipping. Never any issues with my orders! And woman owned?? Love shopping with thehornystoner
Date of experience: March 03, 2022
Verified
probably the worst company I've ever…
probably the worst company I've ever dealt with and will never patronize again! I would recommend nobody ever spend your money here since you'll probably be sent a product that is used/broken out of the package (and that alone is absolutely DISGUSTING), you'll then be blamed and gaslighted for the issue, offered no help, and told to follow up with the "warranty". warranties cover things when they break, never having worked to begin with is the VENDOR'S issue. anyway, this brand SUCKS and I'm sorry I gave them my money or the opportunity to do the right thing. I eventually had to file a chargeback with my card since they refused to do anything.
edit: thank you for perfectly proving my point with your response, THS. you've really got the whole gatekeep, gaslight, girlboss thing down pat. blaming your (former) customers for your many flaws, and trying to avoid any accountability for the low standards of your products by placing blame on anyone else says absolutely everything about you as a brand. you truly have no integrity and it shows in your dismissive, blameful responses. DO BETTER.
Date of experience: March 01, 2022
Reply from The Horny Stoner
Hi Megan,
Thank you for expressing your concerns regarding our policies.
Per our e-mail correspondence, many of our adult items (including the item in question) is covered by a manufacturer's warranty. In order to receive a replacement for a defective item, the customer must reach out to the manufacturer to file a claim. Please let us know if you need the link again in order for you to complete this.
All adult items that are sold on our storefront have never been taken out of their packages or used for social media or marketing content. Since these items have never been touched by us and arrived to us straight from the manufacturer, we require customers to take advantage of the warranty, as the responsibility of any defective items does fall on the manufacturer in this case.
We apologize that your experience with us was not satisfactory. Please re-open your customer service ticket if you wish for a more detailed summary of our policies.
Verified
Honestly ive ordered several times and…
Honestly ive ordered several times and been thrilled with each order, def legit, and def good quality stuff. 10/10 would recommend
Date of experience: March 01, 2022
Verified
Love This Store!! <3
I always love purchases from The Horny Stoner. I can get all my cute pipe accessories and sex toys in one place. They're always affordable, discreet, and ship so fast! Not to mention, their designs are so freaking cute and just my style, as a fellow horny stoner. Keep up the good work!!
Date of experience: February 10, 2022
Verified
Super fast shipping and great products
Super fast shipping and great products. Highly recommend this community !
Date of experience: February 08, 2022
Verified
Perfect site
Perfect site! shipping is fast and staff is very kind whenever had issues with orders.
Perfect for both needs!!
Date of experience: January 21, 2022
Verified
AMAZING!!
AMAZING!! This shop is unlike any other I’ve experienced thus far. Love it!!!!
Date of experience: January 12, 2022
Bad customer service they dont care
Bad customer service they dont care. Dont do anything with hes.
Date of experience: January 07, 2022
Reply from The Horny Stoner
Hi,
We answer all customer service e-mails from 9am EST to 5pm EST Monday-Friday. Please contact customer service with any inquiries or concerns you may have.
We have order a dildo and get scammed
We have order a dildo and get scammed
We have order a dildo. For 167$ USD 217 Canadian. We got it on 6 JAN we make a return because the custom fee is too much elevated. Try to reach email service got in touch after 5 hours. My wife ask for a complete refund. They say we have a policy of NO REFUND. but on the website no policy about NO REFUND and when you check out they dont tell you have to pay duty tax. But on the website you can change de money for CAD TO USD and other thats confusing because you tinking they gonna ship from your state or they have a stockage in your country. Its very confusing. They offer a gift card to my wife of the complete amount we have paying for. We have refused and ask for a full refund. No more communication since this days. Im gonna call VISA for fraud . 🤝 dont trust them they have attractive product but dont worth all the headhache to handle after this. PS : my order get stuck 1 week and 6 day at border its abnormal RED FLAG. We have order on 20 December. And they cant mark the package as a gift for no duty tax fee. Come on we are in the christmas days but you dont care about your customer PLUS you have try to approach my wife for being an what you call (ambassador influencor) for promote your products on IG you will be sure we never gonna recommend you and never buying again. The only way i can acepted your gift card its for burn it in a fire pit by myself. Seriously i dont care about your reply and what you have to say. Fraud is fraud . Whats do you thin im gonna buy it again from you after this sh****t experience ? What the F* where you came from ? What you think you are ? Visa is gonna give me back my moneys AND YOU gonna have -217 in your account PLUS a bad credit report for your compagny
Date of experience: January 07, 2022
Reply from The Horny Stoner
Hello,
As mentioned in our e-mail correspondence, per our policy, orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country/region. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country/region. Additional charges for customs clearance must be fulfilled by the recipient. The Horny Stoner has no control over these charges, nor can The Horny Stoner predict what they may be.
Customs policies vary widely from country to country. Please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Delays caused by customs are not included in the shipping time frame.
The section regarding international shipping where these policies are located is in our FAQs on the website, above the "Order Inquiries" section.
Also listed in our FAQs is our return and refund policy, linked here for your convenience. We do not refund at this time and if items are returned to us, a store credit will be provided to the customer for the amount of the item purchased. Shipping costs are not included in this store credit.
Furthermore, every customer is prompted prior to check-out to agree to these terms and conditions. Without agreeing to these terms and conditions, customers will not be able to check out.
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