The Gold Gods Reviews 3,599

TrustScore 4 out of 5

4.1

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Review summary

Reviewers had a great experience with this company. Customers appreciate the user-friendly website and the overall quality of the jewelry. Many consumers highlight the aesthetic appeal of the products, mentioning satisfaction with their purchases. People also underline the quality of the chains, with some reporting minimal fading even after years of wear. Consumers express mixed opinions regarding customer service, warranty processes, product quality and order fulfillment. While some reviewers praise the responsiveness and helpfulness of the customer service team, others express frustration with delays and unfulfilled promises. Some reviewers appreciate the lifetime warranty, while others find the warranty process difficult.

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Rated 5 out of 5 stars

I have ordered several 18k gold plated chains, and each one has been high quality and just as described. Between my son and husband, the chains have been through a lot, and there has been minimal (if... See more

Rated 1 out of 5 stars

Please do your research and look at reviews outside of their network. This company is scamming and robbing people blind by selling fake, falsely advertised, poorly crafted garbage under the guise... See more

Company replied

Rated 5 out of 5 stars

There customer service, emailing back with responses was great. They offer military discount, great to hear. I ordered a 14K Yellow Gold Solid Figaro. It came in a great looking Gold Gods Gold box... See more

Rated 5 out of 5 stars
Verified

I have bought multiple GG chains due to the style and quality which both are exceptional. Sadly one of my favorite chains broke so i decided to give their lifetime warranty a chance and let me tell ya... See more


Company details

  1. #95 of 137 best companies in Jewelry Store

Written by the company

Gold Chains, Cuban Link Chains, 10k - 14k Solid Gold Chains, Men's Jewelry. The latest trends in urban culture jewelry and accessories


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

My first time to the website it was…

My first time to the website it was easy for me to use yes I will tell my family and friends abut this site l got jewelry for my son for father's day and he was pleased with it I also liked the look maybe some piece could be larger but I was sill satisfied we just gave to my grandson who was very happy so yes I'll be back thank yo

Date of experience: June 20, 2025

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Rated 5 out of 5 stars

Warranty claim…

So i purchased a rope chain and a box chain in 2015, a few days before my wedding the spot weld at the start of the rope chain finally let go. I have used and abused these chains for 10 years, never showered with them or took them swimming and they have stood the test of time. When you manipulate the rope chain you can see where the chain has been rubbing for years but as it lays you cannot see any issues. Luckily i still had the original box and the company was willing to work with me. I would say the only “negative” would be that the warranty is based on availability and stock so unfortunately after 10 years they don't carry the same length chain i purchased. In my opinion thats such a minor issue as the cost was so minimal compared to 10 years of almost daily wearing. They were happy to send me a replacement and based on my experience i will be adding to my collection from this company. Key tips for a smooth warranty claim would be have your authenticity card. The box it originally came in and a receipt from purchase which all conveniently fit in the box that the items come in. I would and will recommend this company to anyone who doesn't want to wear their solid gold going out or heading to another country. The product is top quality and i cant wait to order more.

Date of experience: May 28, 2025

Rated 1 out of 5 stars

POORLY MADE-I have purchased 3…

POORLY MADE-I have purchased 3 bracelets and a couple of necklaces. One bracelet I gave to my son and the bracelet kept falling off, I was going to send it back to replace, but then it fell off and he lost it. I have since replaced it, had it for a few days and has fallen off twice, the clasp is too flimsy for the weight of the bracelet. I also gifted same bracelet to my sons friend and he has lost the bracelet as it fell off because of the same reason. I will be returning the bracelet and necklace that I just purchased as this is a manufacturer defect and this is not acceptable. I will lose taxes, handling fees and duties because of this, not to mention the loss of the 2 bracelets.

Date of experience: May 10, 2025

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Rated 1 out of 5 stars

This company are full of crooks **UPDATED**

This company are full of crooks. They have taken my money and because of their mistake of placing the wrong address of their company, they have chosen to hold my money hostage and gave me a gift card on place to make up for the loss of my money and or my items. Stay away from "The gold gods" there are many bad reviews on this company, everyone should listen to them and not order from this terrible company. Go to GLD.COM way better treatment, better quality jewelry, and have the ability to fix things with now issues, with actual customer service. STAY AWAY FROM THE GOLD GODS!!

**UPDATE** THIS KNIVING COMPANY JUST CONTACTED ME TO BRIBE ME TO GIVE ME ANYTHING I WANT TO MAKE THINGS RIGHT. FIRST WHY ALL OF A SUDDEN MY MONEY IS REFUNDED AT THE VERY MOMENT I LEAVE A BAD REVIEW. WEIRD RIGHT?!? I WILL BE POSTING A GOOGLE REVIEW WITH THE SCREENSHOT OF WHAT THESE CROOKS TRIED ON ME JUST SO THEY CAN CLEAN UP THE FACT THAT THEY'RE THEIVES. Please people save yourself YOUR MONEY, YOUR OWN TIME, AND YOUR WELL BEING. Please, if ordering jewelry go to GLD.COM (A million times better company). I'm going to do EVERYTHING I can to let everyone know of this BBB uncredited business to steal from anyone else. Again GOOGLE review with proof of bribery. Thank you

Date of experience: May 05, 2025

The Gold Gods logo

Reply from The Gold Gods

Hi JJ,

We apologize for the inconvenience. Your refund was issued earlier today. We've just sent you an email. We were incorrectly informed that you wanted store credit instead of a refund, but this has been taken care of. Thank you for your patience.

Rated 5 out of 5 stars

Incredible company

Incredible company. The jewelry is amazing and the customer service is outstanding! Will never not go to gold gods for all my jewelry.

Date of experience: May 01, 2025

Rated 5 out of 5 stars

Lifetime warranty

My chain snapped and they had a replacement sent out to me immediately. Their lifetime warranty is top notch. They also respond fast and are super nice. All my gold jewelry comes from them. Thank you gold gods!

Date of experience: April 25, 2025

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Rated 5 out of 5 stars

Great quality and honors their lifetime warranties

I have ordered several 18k gold plated chains, and each one has been high quality and just as described. Between my son and husband, the chains have been through a lot, and there has been minimal (if any) fading. When the clasps broke on two of my chains after a few years of wear, their customer service team helped me get them replaced under their lifetime warranties.

Date of experience: April 22, 2025

Rated 1 out of 5 stars
Verified

I ordered on March 18th and still…

I ordered on March 18th and still haven't been able to get confirmation of shipment so I have nothing to review, but since you all keep sending the email, here you are.

Date of experience: March 20, 2025

The Gold Gods logo

Reply from The Gold Gods

Hi Ashley,

We are so sorry for the delay on your custom chain. I see that it has been delivered now. We are emailing you now so we can resolve this issue.

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service! Even after 5 years, they honored my lifetime warranty and were prompt in replying to my request. I am a very happy customer and would gladly purchase from them again!

Date of experience: March 19, 2025

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Rated 5 out of 5 stars
Verified

Company that cares

I wrote a very degrading review based on customer service not responding earlier. A representative of the company reached out and corrected the issue to, my
satisfaction. Recommend Highly

Date of experience: April 03, 2025

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