I have reached out yo Customer service and Pedro Mendoza helped me professionally to get what I am looking for. He even followed up with me after to make sure that i received what I expected. Thanks P... See more
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The agent Myron was very professional and knowledgeable was able to give me expert services. He was able to answer my questions and explain to me what was being done. He was to assist me in my need f... See more
Company replied
Myron was excellent customer service helpful with spirit refund and handling all our issues he was great he deserves a raise..please pay him 60k a year.. He needs a promotion.. excellent worker
Company replied
The company provided great services in timely manner. I am so overwhelmed by the officer Myron who personally contacted me to give details and provide assistance with utmost integrity. His competency... See more
Company details
Written by the company
We are into the market catering to a lot of customers by piling memories, joy, and indelible memories. Our aphorism is to give the best go insight to our clients at astounding cost with the assistance of our immense organization and experience all through the globe. Our motivation is our clients, whose wants give us the will to take them to the farthest piece of the Globe. We offer wings to your fantasies and transform them into reality which remains with you your entire life in recollections. We keep on passing the travel updates, offers, notices, and many more information regarding travel. We endorse that everyone should travel once in a year in their desirable budget to their dream destination. We gather our travel experts to support and guide all the passengers and customers, to serve them 24*7 best assistance, with the least charges.
Contact info
10685-B Hazelhurst, 77043, Houston, United States
- +1-845-652-5521
- customerservices@thefaremasters.com
- thefaremasters.com
4.8
Excellent
322 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Be very wary of this company
Be very wary of this company! I bought two tickets from Oregon to Alaska not long ago from Faremasters via Airgorilla that totaled around $950. It was a good deal! When it came time to issue the e-tickets, I was informed that in brief, the tickets could not be issued unless a further payment was made to compensate for unpredictable variables such as seating and limited space, though there was no mention of how many seats were left when I bought the tickets. I could understand a hike of $50-100, but $400! The mask of an alibi over the face of a con. Why is it so hard to get a good deal!!! Needless to say, the trust factor has gone much further down the road of erosion. Fortunately, I took screenshots of everything, instructed my bank to cancel payment and did not lose anything although I experienced a slight change in the color of my hair from brown to gray.
Date of experience: October 08, 2024
Reply from The Fare Masters
Dear Brent,
We regret any inconvenience caused. Unfortunately, the fares selected increased during the process, leading to the cancellation. As a result, no payment was charged and no tickets were issued. We apologize for the disruption and hope to assist you with a smoother experience for your future travel plans.
Best regards
Thefaremasters
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Thiago
Thiago
Very good service very professional and very patient very good employee
Date of experience: August 11, 2024
SCAM, TRAPPING PEOPLE
Such a worst company ever, doing scam, what they show on website is a complete lie, people come to their website they confirm the reservation from their end and they call that particular passenger and tell them that they will not be getting ameneties and the fare got expired which they confirmed , and ask for more money from people, a COMPLETE SCAM , they have their websites as well , one is faremasters.com , private low fares and fareshope.com.
Date of experience: May 16, 2024
Reply from The Fare Masters
Dear Sonali Ahuja,
We regret for the inconvenience caused. Would you please share more details about this particular case at customerservices@thefaremasters.com for us to look into this and that would ultimately result in providing you a resolution into this. We assure you to help you out in the most amicable manner once we have some details about your grievance/experience with us.
Regards
The Fare Masters
theyll screw you.
i cancelled a flight within 24 hr cancellation full refund policy and they wouldnt honor it after the fact. took me for 1400. steer clear of these ripoffs.
Date of experience: January 26, 2024
Reply from The Fare Masters
Dear Bizzy Bee,
We regret for the inconvenience caused. Would you please share more details about this particular case at customerservices@thefaremasters.com for us to look into this and that would ultimately result in providing you a resolution into this. We assure you to help you out in the most amicable manner once we have some details about your grievance/experience with us.
Regards
The Fare Masters
Scammer! Fake 5 stars rating
I booked 2 tickets for $600, but after a few hours, a representative called me to inform me that there was only 1 ticket left and that they wanted to increase the price to over $800. They also informed me that I couldn't cancel my booking since it was nonrefundable. I explained that it wasn't my problem; you couldn't provide the tickets that I purchased, so it's a passive cancellation. However, the representative pushed me to change my date or airport, but every option they offered was much higher in price than what was available on the airline's website. I refused to agree to any of the options. Finally, they wanted to charge me a cancellation fee. I pointed out that they hadn't even issued me a ticket yet, so how could they charge me a cancellation fee? This company is dishonest, so be cautious!
Date of experience: February 25, 2024
Reply from The Fare Masters
Dear Passenger,
We regret for the inconvenience caused. Would you please share more details about this particular case at customerservices@thetravelmakers.us for us to look into this and that would ultimately result in providing you a resolution into this. We assure you to help you out in the most amicable manner once we have some details about your grievance/experience with us.
Regards
Customer Service Team
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I had the best help with Myron
I had the best help with Myron! He had my back, and I am very grateful for that. I had a mess for him to get thing strengthen out for me.
Date of experience: February 15, 2024
Reply from The Fare Masters
Dear Candy Sheeshan,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with Myron.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
thefaremasters.com
Reply from The Fare Masters
Dear Thom Bordeleau,
We are happy that you had a great experience with Myron and we could help you out today.
Thanks for being our customer.
Regards
thefaremasters.com
MYRON MADE MY DAY FOR ACCOMODATING MY…
MYRON MADE MY DAY FOR ACCOMODATING MY TRAVEL NEEDS and price was very reasonable. Would highly recommend Myron in all future travel needs.
Date of experience: January 23, 2024
Reply from The Fare Masters
Dear Dayang Miral,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
thefaremasters.com
Myron !!! Was a Great Help and Very Professional
Very Professional
Date of experience: January 21, 2024
Reply from The Fare Masters
Dear Keith Little,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. Thank you for your feedback!
Regards
thefaremasters.com
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myron was very good at solving my…
myron was very good at solving my problem
Date of experience: January 10, 2024
Reply from The Fare Masters
Dear Ross Benner,
We are happy we could help you out.
Thanks for being our customer.
Regards
thefaremasters.com
Myron did a great job
Date of experience: January 07, 2024
Reply from The Fare Masters
Dear Gloria Spencer,
We are happy that you had a great experience with Myron and we could help you out today.
Thanks for being our customer.
Regards
thefaremasters.com
Myron was very helpful and curtious on…
Myron was very helpful and curtious on the phone.
Date of experience: January 05, 2024
Reply from The Fare Masters
Dear Jason Dennis,
Thank you for your amazing feedback.
Our agent Myron, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
thefaremasters.com
I received excellent service today from…
I received excellent service today from Myron! He took care of my concern today and I appreciate his help!
thank you,
Michael Sugawara
Date of experience: January 04, 2024
Reply from The Fare Masters
Dear Mike,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
thefaremasters.com
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Reply from The Fare Masters
Dear Bengie,
Thank you for your amazing feedback.
Our agent Dennis, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
thefaremasters.com
Denny/ Jenny
Date of experience: December 28, 2023
I was on the with Pedro Mendosa he…
I was on the with Pedro Mendosa he confirmed everything for me
Date of experience: December 24, 2023
Reply from The Fare Masters
Dear Michlet Noel,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
thefaremasters.com
Great customer service skills.
Great customer service skills. Myron is greaat
Date of experience: December 22, 2023
Reply from The Fare Masters
Dear Arnold Williams,
We are happy that you had a great experience with Myron and we could help you out today.
Thanks for being our customer.
Regards
thefaremasters.com
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Myron at the Customer Care was very…
Myron at the Customer Care was very helpful in resolving an issue. He talked to the airline and got back to me very quickly. I really appreciate his help!
Date of experience: December 20, 2023
Reply from The Fare Masters
Dear Vik,
Thank you for your amazing feedback.
Our agent Myron, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
thefaremasters.com
Pedro was very informative and helped…
Pedro was very informative and helped with confirmation of my 40th birthday trip to New Orleans!
Thanks for your help!
Shavonda Fairley
Date of experience: December 14, 2023
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