Verified
My dogs love their comfort blankets! They were priced reasonable & I have purchased several in different sizes. I am considering getting a couple more so I won't have to move them around as much. I re... See more
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Review summary
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Verified
The price I paid was more than the items were listed for just a few hours after I placed my order. When I finally got someone to respond to my email questioning why the price difference and asking fo... See more
Company replied
Verified
Below is my grievance. Even though it took a few months to rectify my situation, DogsLanding did send me the correct size for free. I am now a satisfied customer. I do wish it hadn't taken so lon... See more
Company replied
Verified
Its been over a month since I placed & paid for, my order. I have yet to receive it & all emails to customer service have not resolved & in fact, barely acknowledged my emails. After 2 weeks, fina... See more
Company details
- #55 of 60 best companies in Pet Supply Store
Written by the company
We are dedicated to creating the most comfy, unique and innovative dog products to spread health and happiness around our pawesome best friends!
Contact info
via arenzano,70, 00048, Rome, Italy
- info@thedogslanding.com
- thedogslanding.com
3.5
Average
277 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
Verified
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Verified
My dogs love their comfort blankets
My dogs love their comfort blankets! They were priced reasonable & I have purchased several in different sizes. I am considering getting a couple more so I won't have to move them around as much. I recommend these, your dogs will love them.
Date of experience: February 15, 2025
Verified
The dog bed is very comfy for my dog
The dog bed is very comfy for my dog. I never received the initial purchase, looked all over the town, post office etc. Never found it. However, I had good communication with you and eventually was sent a new bed and was safely delivered. Thank you
Date of experience: March 31, 2025
Verified
Good product/Frustrating customer service process
The product itself is fine, the customer service is not good and I would not reorder. They made it so difficult to exchange a product and it took over 2 months and over 5 emails to actually get the product. Not worth the aggravation.
Date of experience: January 27, 2025
Reply from Dogslanding™
Hey Ami! I’m truly sorry for the frustration you experienced with the exchange process. Some cases do take a bit longer as our warehouse team carefully reviews them, but rest assured, we always strive to provide the best customer-centric resolution and ensure our customers are happy.
If there’s anything we can do to regain your trust, please feel free to reach out at info@thedogslanding.com—we’d love the chance to make things right!
Verified
Immediately after placing my order
Immediately after placing my order, I saw that I can make a color change and I did so. Still I received the wrong color. Even when I got the notification that the order was being processed, I asked for a color change.
Very disappointed!!!
Date of experience: January 15, 2025
Reply from Dogslanding™
Hey Evril! I’m so sorry for the disappointment! I’ve reviewed your email with us regarding the color change, and I can confirm that we updated it per your request—from Luxury Brown to Luxury Taupe. If there’s any issue with what you received, please email us at info@thedogslanding.com, and we’ll be happy to check further and resolve this for you.
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Verified
Not satisfied
Below is my grievance. Even though it took a few months to rectify my situation, DogsLanding did send me the correct size for free. I am now a satisfied customer. I do wish it hadn't taken so long.
"Not satisfied. Wrong size was sent. I sent a picture and description that said Large would fit a Golden Retriever, German Shepherd... all huge dogs. Mine is a miniature 30lb. Pomeranian/husky mix that couldn't fit in it. Kept being told it was the right size. Been emailing to someone named Karen. Asked to be in touch with her Supervisor and was never allowed to do so."
Date of experience: January 18, 2025
Reply from Dogslanding™
Hey Jeanne, I truly appreciate your feedback and completely understand your frustration regarding the size issue. I believe we've already had an exchange of emails with our support team about this, but please know—we won’t leave you hanging!
I’ve just sent you a follow-up email with a better resolution, and I truly hope it helps! Please feel free to reply there if you need any further assistance.
Thank you again for sharing your experience—we’re always here to make things right! 😊
Verified
Excellent customer service!!!!
Date of experience: January 10, 2025
Verified
FAN-tastic product
FAN-tastic product. Great quality. It came neatly packed with instructions on setting it up perfectly. I’m positive Duke would love cuddling up to it once the days get cooler. Thanks Dogslanding the second time round!! 👍
Date of experience: January 03, 2025
Verified
Bundle pricing costs me more than if I bought individually
The price I paid was more than the items were listed for just a few hours after I placed my order. When I finally got someone to respond to my email questioning why the price difference and asking for a partial refund, I was told that I had a bundle pricing. In my experience, normally a 'bundle' saves you money, not cost more than the individual items priced separately. I'll think twice before I recommend to anyone,
Date of experience: January 03, 2025
Reply from Dogslanding™
Hey Vicky! Thank you for your feedback! I understand your concern regarding the pricing. The bundle you purchased was already discounted at the time of your order, but since we run seasonal promotions, prices may fluctuate. Unfortunately, we aren’t able to adjust past orders to match future discounts.
I truly appreciate your understanding, and if you have any further questions or concerns, please feel free to reach out to our support team at info@thedogslanding.com—we’re always happy to help! 😊
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Verified
While my dog loves the blankets I order…
While my dog loves the blankets I order from your company, the last order I placed was accidentally scheduled to be shipped to an old mailing address. I realized this immediately upon placing the order and contacted your customer service to try to get the mailing address changed. They took days to get back to me and by that time the item had shipped. They offered no support or even an apology, just suggested that perhaps the item would be forwarded to my new mailing address. Found your customer service to be very slow and not very helpful.
Date of experience: November 25, 2024
Reply from Dogslanding™
I'm so sorry to hear about your experience, and I completely understand how frustrating that must have been. We truly appreciate your support and want to make things right. Someone from our support team will be reaching out to you shortly to address your concern and find the best solution. Thank you for your patience, and we truly appreciate the opportunity to improve your experience!
Verified
Terrible customer service
Never received my order due to an address issue but customer service took 3 days to respond! Then wanted an additional $31.50 to reship.
Date of experience: December 02, 2024
Reply from Dogslanding™
I'm so sorry to hear about your experience. I believe we recently discussed and resolved your concern through our support group. We always strive to provide the best experience for our customers, and your feedback is truly valuable to us.
If you have any other questions or concerns, please don’t hesitate to reach out to our support email—we’re always here to help!
Verified
Packaging to quality product
Packaging to quality product. Our dogs love the calming, soft cuddly blanket and car protector.
Date of experience: November 29, 2024
Verified
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Verified
I had trouble recent order but once it…My dog is in love!
I had trouble recent order but once it arrived my dog fell in love with it!
Date of experience: November 21, 2024
Verified
I already wrote a month ago
I already wrote a month ago. Use better material work on putting together better, for a hundred bucks cant say I was impressed. Too much of a bother to send it back. We’re using it. Just not what I expected. Sorry, but thanks for asking. Have a nice Holiday!
Date of experience: November 12, 2024
Reply from Dogslanding™
I'm sorry to hear it didn’t meet your expectations. We truly appreciate your feedback and will take it into account as we continue improving our products. If there's anything we can do to enhance your experience, feel free to reach out—we’re always happy to help! 😊
Verified
We got a bed and a blanket
We got a bed and a blanket. They Matt down and seam to hold orders.
Date of experience: October 15, 2024
Reply from Dogslanding™
I'm sorry to hear about your experience! Please reach out to our support team at info@thedogslanding—they’ll be happy to assist you at the earliest convenience and help with any concerns or questions you may have. We truly appreciate your feedback! 😊
Verified
Nice feel to it
Nice feel to it. Dog loves it. About to wash it and see how that goes.
Date of experience: September 16, 2024
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Impossible to put the stuffing in the beds
I have ordered a dog bed from this brand before, so recently, I ordered two more beds. It was impossible to put the stuffing into the two new beds I ordered, so I emailed customer service twice about this problem. I never got a response, and there was no option to return the beds. I will never order from this company again. What's the use if you can't even put the product together? It's so frustrating.
Date of experience: October 23, 2024
Verified
It has been over a month and I still do…
It has been over a month and I still do not have order!!
Date of experience: September 03, 2024
Verified
The dog bed is very comfy
The dog bed is very comfy. Little disappointed on the size.
Date of experience: August 28, 2024
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