Verified
I originally made an error when placing the order. I didn't realize that it came up with an old address or mine. I contacted your team immediately and they were able to resolve the issue. Great job... See more
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Verified
I ordered a few Jade tips. Had them sent usps. They were here in 5 days so not bad but usps wouldn't deliver them to my house. So I contacted the Billard Bay company left a message and within couple h... See more
Contacted the seller about a cue they had posted on Facebook. Transaction went smoothly and I received my cue in the condition promised a few days later. I woukd definitely do business with them again... See more
Verified
Got exactly what I paid for. Fantastic Quality Pool Balls. Price was not a deal but right in line with what other retailers were asking
Company details
Written by the company
Explore The Billiard Bay, your premier destination for all things billiards! We offer an extensive collection of over 2,000+ high-quality pool cues, cue cases, billiard balls, table cloth, pockets, hardware, and accessories—everything you need to elevate your game. / Proudly featuring top-tier brands such as Aramith, Brunswick, Cuetec, Joss, Jacoby, Lucasi, McDermott, Meucci, Mezz, and many more, we ensure that every product meets the highest standards of performance and craftsmanship. Whether you're a casual player, a dedicated league competitor, or a professional, we have the perfect gear for you. / At The Billiard Bay, we’re committed to delivering unbeatable prices and exceptional service. Enjoy free shipping on orders over $99 and shop with confidence knowing that your purchase is backed by our 60-day Money Back Guarantee. Customer satisfaction is our top priority, and we strive to provide a seamless, reliable, and enjoyable shopping experience. / Join our growing community of billiards enthusiasts and experience the best in quality, service, and value. Shop with us today and take your game to the next level!
Contact info
91724, Covina, United States
- 8004954401
- support@thebilliardbay.com
- thebilliardbay.com
4.4
Excellent
58 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
The Tip of the Cue fell off shortly…
The Tip of the Cue fell off shortly after using it, which was disappointing. The quality and the design were excellent.
Date of experience: May 20, 2025
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Verified
GREAT VALUE
GREAT VALUE , SHIPPED VERY FAST TOO,
THANK YOU, HIGHLY RECOMMEND BILLIARD BAY
Date of experience: June 02, 2025
Verified
Poker Pool Cards
Just what I was looking for. The cards were perfect.
Date of experience: May 16, 2025
Verified
Great Experience
Got exactly what I paid for. Fantastic Quality Pool Balls. Price was not a deal but right in line with what other retailers were asking
Date of experience: March 27, 2025
item never came
I ordered a cue on feb 21st. It's march 11th and the tracking has said "waiting to be picked up" since. I asked for a refund.. this is way beyond ridiculous.
Date of experience: March 11, 2025
Reply from The Billiard Bay
We apologize that there was an issue with USPS after your order was shipped. After communication with you, we have already issued a full refund as requested.
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Verified
Excellent service and great products
Excellent service and great products
Date of experience: February 03, 2025
Verified
100% Happy
I received my que a little late, however outstanding customer service stayed in contact with me and I am happy. It really is a cool looking stick.
Date of experience: January 22, 2025
Verified
Helpful and knowledgeable
Date of experience: January 08, 2025
Verified
U didn't honor sale price for Muecci…
U didn't honor sale price for Muecci shaft when it came back in stock.
Was sent an email saying was back in stock at sale price, ordered.
A day or 2 later recieved a merchant refund, when asked why your response was your computer sent notice out before you could raise price from original sale price.
Date of experience: January 13, 2025
Reply from The Billiard Bay
Hello, we apologize for the back in stock email that went out by mistake when we were updating our prices. The price increase was due to a manufacturer contract which we are legally required to follow. That being said, we did reach out to honor the original price but we never heard back from you.
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Verified
We found the matching 9 ball in perfect…
We found the matching 9 ball in perfect condition to our set, it arrived quickly, & the price was right!
Date of experience: December 30, 2024
Verified
I ordered a few Jade tips
I ordered a few Jade tips. Had them sent usps. They were here in 5 days so not bad but usps wouldn't deliver them to my house. So I contacted the Billard Bay company left a message and within couple hrs they contacted me back.. They went out of their way to send them 2 days UPS on their dime.. Great ppl and will Definitely be buying and doing my business with a stand up company!
Date of experience: January 14, 2025
Verified
I bought this shaft for a friend and it…
I bought this shaft for a friend and it worked great. I was happy that the shaft matched up with the butt end and the whole thing rolled straight. The delivery was as expected so, well done guys! Thanks
Greg D
Date of experience: November 04, 2024
Verified
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Verified
Tangent line and pro english tools were…
Tangent line and pro english tools were all I hoped for and they got here QUICKLY! thanks a bunch. I took the tools over to my cousin's house (where the pool table is)......and away we went; including one who didn't want to participate, but the Tangent Line tool hooked her!
Date of experience: September 09, 2024
Verified
I was treated with respect throughout…
I was treated with respect throughout the purchase, my questions were well-answered, and the gentleman was very polite!
Date of experience: August 30, 2024
Verified
It came faster than expected
It came faster than expected! Exactly what I needed! Thank you!
Date of experience: August 06, 2024
Verified
Fast shipping great item.
Date of experience: July 22, 2024
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Verified
Profesional service.
Date of experience: June 26, 2024
Verified
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