The Ant Vault Reviews 57

I ordered a camponotus floridanus queen from The Ant Vault which got send to me (price more then 100$) but denied by custom clearance of my country. It got denied because the sender (The Ant Vault) didnt give information on the package to customs clearance so it got sent back to the USA. Many mails were sent to them by me on how we can make it work. They all just totaly got ignored. I didnt get a single answer, a refund or the ants. They cashed in my money and ignored all my trys to contact them.

I strongly recommend not buying at this store, chances you wont get your order and be ignored are high. Not trustworthy at all.

Date of experience: April 15, 2025

DO NOT, REPEAT, DO NOT order anything from The Ant Vault!
All they do is take your money. They over promise and under deliver! They do not respond to calls and emails. It's a scam and a ripoff!!!

Date of experience: May 07, 2025

Took our money, never shipped supplies or ants. Contacted multiple times, always promises of tomorrow, tomorrow and tomorrow, but tomorrow never came. Had to contact credit card to get refund. Wow.

Date of experience: February 07, 2025

The packaging was meticulous, ensuring her safety and comfort during the trip.

Date of experience: January 05, 2025

Ants arrived alive. Overall satisfied with my purchase. Taking care of them in a test tube rn.

Date of experience: January 21, 2025

I had a situation where the ants arrived dead. The Ant Vault’s customer service was quick to address the issue and sent a replacement. The new ants arrived in perfect condition. Their quick and effective response to the problem was very reassuring. Thank so much

Date of experience: January 16, 2025

WHAT HASNT GONE WRONG. ORDERED QUEEN IN NOV. ARRIVED DEAD. ASSURED FOR PEPLACEMENT. HAVE NEVER RECIEIVED ANYTHING AGAIN

Date of experience: January 28, 2025

I Lance Campbell just recently ordered from this supplier not only did I not receive whaf I ordered phiedole Morrisi they sent me a componotous queen with no eggs I also bought into a year long prescription to receive several anting items and nest every month for 40 dollars a month, I didn't receive all the items have no date to send next months money and scared to! I ordered this product on December 12th 2024 and I didn't receive the package till December 29th and it was wrong I've made several attempts to contact the merchant and the Gan a few replies were made but still haven't received my pheidole morris

Date of experience: December 29, 2024

I had an ant enclosure delivered with a tiny crack once. After emailing The Ant Vault, they shipped a new one without any hassle. The ants have moved into the nest and are currently doing ok

Date of experience: January 15, 2025

I once had an issue with an ant nest that had a small crack, but after contacting their customer service, they sent me a replacement right away. The live ants are always in great condition when they arrive.

Date of experience: January 09, 2025

Every order I've placed with The Ant Vault has arrived quickly and safely. The insulated packaging and careful packing ensure that the ants arrive in great condition. I also appreciate the air pillows that prevent shifting during transit. Tbh this attention to detail makes a big difference.

Date of experience: January 03, 2025

The Ant Vault not only provides great products but also offers fantastic educational resources. My kids and I have learned so much about ants and their behavior thanks to the detailed guides and videos available on their website. It's a great way to make learning fun and engaging.

Date of experience: January 03, 2025

I've ordered several items from The Ant Vault, including ants and various supplies. Each time, my orders have arrived quickly and in perfect condition. The packaging is always secure, and the ants are well-protected during transit. I appreciate the reliable service and will continue to order from them in the future.

Date of experience: December 05, 2024

Heavily overpriced and abusing beginners lack of knowledge, species names are misleading and how do they even dare sell "worker ants", woker adoption works only in very specific settings, and how they present it is straight up money rob.

Date of experience: December 13, 2024

I've been a customer of The Ant Vault for a few months now, and I'm continually impressed by the quality of their products and their excellent customer service. The ant enclosures are well-designed and durable, and the live ants I've ordered have always arrived healthy and active. Their team is always ready to answer any questions I have, making my ant-keeping experience enjoyable and stress-free.

Date of experience: December 05, 2024

The Ant Vault has a great selection of ant nests and accessories. My ants have been very comfortable in their new habitat, and I’m very satisfied with my purchase.

Date of experience: November 29, 2024

I appreciate the fast shipping ngl, thanks.

Date of experience: November 27, 2024

For our son, we ordered a Formica ant colony from The ant Vault. They are doing well.

Date of experience: November 20, 2024

The ants were healthy. Good overall

Date of experience: November 22, 2024

Date of experience: November 08, 2024