Texan Saddles Reviews 73

This is a horrible company with even more horrible customer service. I ordered several pairs of polo wraps. They ended up being too small for what their intended purchase was for. All of them are unopened and unused. No return policy is available. They just simple denied.

Date of experience: June 19, 2025

HORRIBLE HORRIBLE COMPANY WILL NOT RESPOND TO DO A RETURN!!!

Date of experience: June 02, 2025

*buyer beware* I ordered an equine nebulizer ($500+) when the package arrived the instructions clearly state this is for goats and other small animals with allergies. I reordered the larger equine nebulizer ($700+). Their return policy clearly states a 30 day refund. the company refuses to provide a refund even though my request was made the same day i recieved the original order. apparently they only offer store credit (not stated anywhere online), which they won't apply to my new purchase because they say they already processed the new order.

Date of experience: April 18, 2025

DO NOT buy from this company. The customer service is terrible!!! They do not adhere to their return policy. They become non-responsive when you report wanting to return an item even if it is in the return window that they state on their website. There have been multiple bad reviews with them doing just this. Big warning!!!!

Date of experience: January 27, 2025

Place an online order for 3 gallons of DMSO was told that it was $29.99 a gallon online made the purchase never received my product responded about 2 weeks later and said they'd made a mistake on the pricing on the on their internet price and would not be able to honor it I waited for 6 weeks and no resolution no DMSO and they wouldn't honor the price not even a little bit wouldn't even wouldn't even consider it I wouldn't do business with this company ever again it's too bad

Date of experience: November 25, 2024

I have been trying to make a return and have been ignored for two weeks. All my emails have gone ignored and the phone number doesn’t work. Customer service need help!

Date of experience: March 10, 2024

We ordered a saddle and it did come. The saddle did not fit or work for our horse. So we attempted to return the saddle. We called, emailed, and attempted to use the return form on their site. We tried to contact them for weeks, texting got one response that they were sorry and would get the return label sent. This never happened. We ended up sending it back ourselves and claiming fraud on our credit card. Not worth the hassle.

Date of experience: March 05, 2024

***Update**** luckily my order was only $14 but this company is an absolute scam. A quick google search yielded their “about me” page with their executives. All very canned bios with AI photos. I searched every executive they listed on this page, absolutely none showed up on any social media, and I challenge you to find a small e-commerce company that isn’t expanding their digital presence. I’m in this industry and I know e-commerce. Do not buy from them.

Original complaint:
ORD#6333 customer service is terrible

Terrible user experience regarding a back ordered item. Other than the initial notification of back order, and a suggestion to choose a different color that is in stock, I have had no human interaction, all my responses and follow ups generate the same automated response from all emails. Cancel this order and refund my money please. (That’s on my latest response that will undoubtedly generate the same

“Hey Keeton!

Thanks for getting back to us. We understand that waiting for the backordered item can be a drag. But no worries, we've got some alternative products in stock that you might like.

In fact, we have a great Racing Bat available. If you're interested, you can check out more options by clicking on this link:

Let us know if you have any other questions or if there's anything else we can do for you.”

I’ve gotten several times now)

Date of experience: March 10, 2024

I bought a baker sheet, defective.sent emails no response. If you sell something back it up. No customer service. Horrible business. Glad to see i am not the only one who is being ignored.

Date of experience: February 03, 2024

I ordered a saddle. It is too large and I haven't been able to get a return authorization from them. I have left voice messages and emails with no luck.

Date of experience: February 06, 2024

Quality and honesty, I've been lied to before by other sponsored companies,and lost my money, but y'all done just what you said you would do, and I really appreciate it, thanks for your honesty, and quality, Robert Carroll

Date of experience: October 19, 2023

We orded the set for a pony and the headstall was for a big horse,we still need a matching pony headstall.other than that we are still deciding on the paint on everything. The quilt of saddle set is good.

Date of experience: October 04, 2023

I have been trying to get a hold of them to make a return for three weeks now, I have emailed and I have called multiple times and I still have not heard back from anyone

Date of experience: October 05, 2023

Ive had the chance to wear this coat 2 times all day in the rain.. It repels water very well.. also the material keeps the cold out as well. The only thing Im not happy with is they size the coat to small.. I always wear a xxl so that is what i ordered.. the coat is a little tight so I cant wear too much under it, such as a sweat jacket is all I can fit in and the legs dont wrap over legs when sitting on my tractor.. just too tight... I wish I knew the size was off and would have ordered a size larger than what Im used too.. Texas saddles should check into the coat size being off..

Date of experience: September 27, 2023

Perfect transaction...Website was easy to navigate and friendly to use. Quick shipping means quick arrival on much needed supplies. Thank y'all.

Date of experience: October 04, 2023

If I could leave -5 star review I would. I am trying to return hay bags and have done the same as the others. I sent several texts, emails, and website return link. I did get an email from "Patrick" telling me they lost their customer service employee and he would get back to me. It's been three weeks and I still haven't heard from him.

Date of experience: September 22, 2023

Customer service was aweful. My order got placed on backorder and any time I would email I would not get a response or a delayed response that wouldn't answer my question. I called once and was told the team would have to call me back abd they never did. Finally got a response to substitute my item for one in stocks and that one was shipped within a week and appears to be a good saddle we have not used it yet. The cince that came with it however was to thick and had to be replaced.

Date of experience: August 22, 2023

I needed to exchange the youth spurs for ladies spurs and they absolutely ghosted me. I called, emailed, text and used the message on the website. I will absolutely never buy from them again and will spread the word.

Date of experience: September 06, 2023

Date of experience: September 07, 2023

Fast friendly service

Date of experience: August 30, 2023