Test My Allergy Reviews 707

TrustScore 4.5 out of 5

4.3

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company's customer service, highlighting the helpfulness, efficiency, and friendliness of representatives like Shawn, Kai, Emily, Jordan, Casey, Avery, Blake and Terry. Consumers appreciate the quick and informative responses received through live chat, which often led to swift resolutions of their issues. People value the detailed answers and personalized assistance provided, with many expressing gratitude for the support they received. Consumers have reported some issues regarding email confirmations, accessing accounts, and delays in receiving test results. Some reviewers also mentioned discrepancies in test results, with a few claiming the results were inaccurate based on their known allergies. However, many others found the test easy to administer and the results comprehensive and informative, leading to positive dietary changes. The service and solutions provided are generally well-regarded.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

Just had a chat with Terry and he just sorted my concerns immediately no fuss no questions just did it we all need a Terry in our lives thank you again and hopefully this test put an end to all vet b... See more

Rated 5 out of 5 stars

Live chat was super helpful in finding exactly what I needed in a fast efficient and friendly manner so I could get on with my day and get my sample on my way! Shawn is an absolute rock star!

Rated 4 out of 5 stars

I purchased 2 gold tests and when I received the email confirmation the link provided didn’t work. Also the login details provided didn’t work. However after chatting to Jesse on the live chat whi... See more

Company replied

Rated 2 out of 5 stars
Verified

Took weeks to get results they say the sample has not arrived but been posted first class and not far away is rubbish. Tgey use the postage as excuse to get out of how long the test takes as only... See more

Company replied


Company details

  1. #2 of 3 best companies in Allergist

About Test My Allergy

Written by the company


Who are we?

Discover the causes of symptoms and more about how your body reacts to foods or environmental triggers with our exclusive tests.

We’ve been testing allergies, food intolerances and sensitivities to help you and 1,000,000+ people live a healthier life since 2016. Improve your health, reduce symptoms and optimize your diet with our expert help today.

Testing you can depend on

Our two labs that makeup our testing facility provide results based on two different testing methods:

  • Blood sample: Uses the ELISA method which is scientifically recognised.
  • Hair Sample: Uses bioresonance which is a complementary therapy (CAM).

Both labs follow the same strict quality controls and operating procedures to ensure, no matter the convention of testing, the same high standard of performance and result.

We offer both scientifically validated and complementary testing to provide our clients with the widest options to them on their wellness journey.

America's best non-invasive sensitivity test uses a small hair sample to test 970+ Foods, inhalants, vitamins and minerals. Order today and join 1,000,000+ people who now understand their sensitivities and overall body health.

Visit our website Shop Hair Tests Shop Blood Tests Shop Our Pet Test

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

707 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Just had a chat with Terry and he just…

Just had a chat with Terry and he just sorted my concerns immediately no fuss no questions just did it we all need a Terry in our lives thank you again and hopefully this test put an end to all vet bills
Thank you again Terry have a goood day

Date of experience: July 07, 2025

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Rated 5 out of 5 stars

I Instant Message Response…

I was concerned that i had not received the bags to put the hair samples in. Kai responded to my message very quickly explaining everything to me and I can now progress my tests. Thank you Kai

Date of experience: July 04, 2025

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Rated 5 out of 5 stars

Jordan🌟

Very assertive, fast and helpful advice from Jordan, provided with a kind and friendly approach☺️

Date of experience: June 29, 2025

Rated 5 out of 5 stars

Angel sent the results to another email…

Angel sent the results to another email address that helped the test deliver to me.

Date of experience: June 24, 2025

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Reply from Test My Allergy

Thank you for your feedback! We’re glad Angel was able to assist by sending the results to an alternative email and ensuring you received them. We’re always here to help if you need anything else.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Shawn was very helpful and sorted out…

Shawn was very helpful and sorted out my problem with the email. good service

Date of experience: June 22, 2025

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Reply from Test My Allergy

Thank you for your kind words! We’re glad to hear Shawn was able to sort out the email issue and that you were happy with the service. We’ll be sure to pass on your feedback to him!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Casey was very helpful.

Date of experience: June 20, 2025

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Reply from Test My Allergy

Thank you for your kind feedback! We’re so pleased to hear that Casey was helpful. We’ll be sure to pass along your appreciation.

Best regards,
Customer Service Team

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Rated 5 out of 5 stars

I was unable to access my account but…

I was unable to access my account but Jordan was very helpful and in a matter of minutes I am back online!

Date of experience: June 19, 2025

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Reply from Test My Allergy

Thanks for sharing your experience! We’re so glad Jordan was able to get you back online quickly and efficiently. We’ll make sure he sees your kind words.

If you ever need anything else, we’re just a message away!

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Their customer service is excellent

Their customer service is excellent. Thank you Terry!!

Date of experience: June 18, 2025

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Reply from Test My Allergy

Thank you so much for your kind words! We’re delighted to hear that Terry provided excellent customer service. We’ll be sure to pass on your thanks!

If you ever need anything else, we’re here to help.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

Amazing Customer Service!

The team member "Casey" was able to answer any questions I had were quick response, and even gave me diffrent ideas on how to proceed with the product. Very helpful, friendly and efficient.

Date of experience: June 13, 2025

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Reply from Test My Allergy

Thank you for your wonderful feedback! We’re thrilled to hear that Casey was quick to respond, helpful, and offered you different ideas on how to proceed. We’ll be sure to pass on your kind words to Casey!

If you need any more assistance, we’re always here to help.

Best regards,
Customer Service Team

Rated 5 out of 5 stars
Verified

I have bought this test cause I felt tired and constant bloated

I have bought this test cause I don’t have time or money for searches or diets. Something was making me tired and bloated and was really lowered my mood as putting weight on all the time . After test which was no time consuming just a little time waiting for result I found lots of items that I always thought it could be the cause of my tiredness .swapped these items for similar items and felt the result . So tiredness sorted now o have to workout on the weight .have the test done and u will be surprised what u find

Date of experience: April 03, 2025

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Reply from Test My Allergy

Thank you so much for sharing your experience! We’re delighted to hear that the test helped identify some triggers and that you’re already feeling the benefits. It’s great that you found the process manageable and the results insightful.

Wishing you the best on your journey with weight management—if you ever need any support, we’re here to help!

Best regards,
Customer Service Team

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Rated 4 out of 5 stars

Didn't get my email right away after…

Didn't get my email right away after ordering. Waited 7 days the. Reached out to Chat. Terry assisted me, and helped me get the information I needed. Excited to get the process done!

Date of experience: June 07, 2025

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Reply from Test My Allergy

Hi,

Thank you for your review and for sharing your experience! We’re sorry to hear there was a delay in receiving your email—that’s definitely not the smooth start we aim for. We’re glad Terry was able to assist and get things sorted for you. We’ll be sure to pass along your thanks! If you need anything else, our 24/7 live chat team and email support are always here to help. We’re excited for you to complete the process and appreciate your patience along the way!

Best regards,
Customer service team

Rated 5 out of 5 stars

Very easy to use and the results were…

Very easy to use and the results were ready in the timeframe they stated. Very thorough results and are very accurate.

Date of experience: May 13, 2025

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Reply from Test My Allergy

Thank you for your positive feedback! We’re glad to hear you found the process easy and the results thorough and accurate.

Best regards,
Usman
Test My Allergy

Rated 1 out of 5 stars
Verified

I didn’t receive my kit.

I didn’t receive my kit.

Date of experience: March 05, 2025

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Reply from Test My Allergy

Hi,

Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase.

If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test.

Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion.

Best regards,
Usman
Test My Allergy

Rated 5 out of 5 stars

Jesse was a great help.

Date of experience: April 28, 2025

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Reply from Test My Allergy

Thanks so much for the 5-star review! We’re really happy to hear Jesse was such a great help. We’ll be sure to pass on your kind words to him.

If you need any further assistance, our 24/7 live chat team is always here to support you.

Best regards,
Usman
Test My Allergy

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Rated 5 out of 5 stars

Angel provided excellent customer care…

Angel provided excellent customer care and efficiently sorted out my problem with my order. Thank you 😊

Date of experience: April 22, 2025

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Reply from Test My Allergy

Thank you for your lovely feedback! We’re so pleased to hear that Angel was able to assist you efficiently and provide excellent care. If you need anything else, our team is always here to help 😊

Best regards,
Usman
Test My Allergy

Rated 5 out of 5 stars

Jordan was very helpful with addressing…

Jordan was very helpful with addressing my question today.

Date of experience: April 21, 2025

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Reply from Test My Allergy

Thank you for your feedback! We’re glad to hear that Jordan was able to assist you effectively. If you have any more questions or need further support, feel free to reach out — our team is always happy to help!

Best wishes,
Usman
Test My Allergy

Rated 5 out of 5 stars

TERRY WAS AMAZING!!!!!

Terry was such an enormous help to me as I ventured through the process of retrieving my test results! Excellent customer service! Kudos to you for having such a hard-working and compassionate and employee!

Date of experience: April 17, 2025

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Reply from Test My Allergy

Thank you so much for your wonderful feedback! We’re thrilled to hear that Terry was able to assist you in retrieving your test results and provide you with excellent customer service. I’ll be sure to pass along your kind words to him—he’ll be happy to hear it!

If you need any further assistance, don’t hesitate to reach out. We’re always here to help.

Best regards,
Usman
Test My Allergy

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